Community: Message List - mountain lion problem

Re: mountain lion problem

support@line6.com — Sat, 09 Feb 2013 03:32:28 GMT

WOw really!?

This is unbelievable, when someone will solve this? Unable to remain so, release the program for those who have mac later, the same may resolve the HD500, this is ridiculous, there are more than six months without being able to operate the equipment, shameful.

I'm very disappointed

Re: mountain lion problem

support@line6.com — Thu, 31 Jan 2013 00:11:41 GMT

Hey guys, I'm coming to say goodbye! Thanks a lot for the company these months. I'm moving to a new device, new life. It's been more than 6 months without a minute recorded without those explosion in my ear and I got pretty tired of it.

Hope you guys make a little money to escape from this too.

Here is the end of my suport ticket that was opened on Sep 21th:

DEAR HUGO,

Didn't work.

First when I tried to update using Monkey the app was shuting down (tried to reboot the system a lot times...) I'm sending it atached.

Then I installed the new driver. Recorded for 5 minuts and then it exploded once again with that big noise that goes fading away in 30 seconds. After it's gone when I say something on the mic it has a little pop too.

And this was the end of the line for me. The end of Line6 2. I'm really impressed with the **** support you and your crew gave me and the other users.

Not only took more than 6 months to release a new driver but there was the lack of transparency and the absence of true information for us.

You may shut this support ticket down because I'm throwing this device on the trash now. I'll never buy Line6 products and will try to tell everyone about this pleasant story we had.

So long, thanks for nothing.

Re: mountain lion problem

support@line6.com — Wed, 07 Nov 2012 22:02:29 GMT

just upgraded to MAC OSX 10.8.2 and i'm having the same problem with my UX2 and POD Farm.

Re: mountain lion problem

support@line6.com — Sat, 03 Nov 2012 22:06:46 GMT

i have the 7.1.9 driver and the problem still here. I dn't know when the new driva came up. The ticketk are not updated when the rpoblem is for driver... anyway when i launch monkey on makey it still notify me that i need to udpate driver but the vesion still remain the same...

So i think that line6 need to made a lot of debuging here and there on their driver

Re: mountain lion problem

support@line6.com — Sat, 03 Nov 2012 18:52:40 GMT

i have the same problem .. any idea when they are updating the driver ?

Re: mountain lion problem

support@line6.com — Sat, 03 Nov 2012 13:59:11 GMT

Let us know if you get a reply. I'll be surprised if you do, since I have two tickets already out there since around 5 or 6 weeks ago and I haven't heard a peep.

Re: mountain lion problem

support@line6.com — Thu, 01 Nov 2012 13:30:03 GMT

hi to all, i also have this issue. recording hd500 from usb on macosx 10.8.last is impossible tu do, and obviously using headphones directly attached to hd the sound is very good. so is evident that is an usb driver problem. but it is strange that in this passed mounts no one has successful correct the bug.

Re: mountain lion problem

support@line6.com — Fri, 26 Oct 2012 12:53:06 GMT

Ok, I have an open suport ticket about since Sep. 21.

Today I updated with this message:

"Hugo,

On my behalf and of other customers, I want to ask you and Line6 to put the situation on this problem on the topics related. Everyday I see new people complaining and you guys never show up to tell us what this big problem is. It won't take more than 10 minutes of your day to give a status of this solution. Please, transparency is the only thing that could relieve this tension.

I suggest that you tell us about:

- What happened? What does your team know about this incompatibility? Is there something that Apple could do to help? How big is this thing?

- How many employees do you have working on this and how much time/day?

- Is there something we could do to help?

- What is the kind of assistant that Line6 will provide in case of not fixing this?

The topics that are discussing about this subjects are:

http://line6.com/support/thread/88579

http://line6.com/support/thread/86555

http://line6.com/support/thread/86574

http://line6.com/support/thread/86809

http://line6.com/support/thread/86844

http://line6.com/support/thread/69085

Please answer us. Talk to us. It's been more than 3 months. The first topic about this same problem is from JULY! We demand transparency and conversation.

Thank you,

Pedro"

I hope this will help at least about the conversation beetween Line6 and us.

Greetings from Brazil.

Re: mountain lion problem

support@line6.com — Fri, 12 Oct 2012 03:46:23 GMT

Well, Hugo, it's been more than two months. What's the hold-up? There are people, many thousands of us out here, who paid good money for Line 6 Products and are waiting (much too long) for an answer...

Re: mountain lion problem

support@line6.com — Mon, 08 Oct 2012 17:35:30 GMT

OK.. The new driver was released and it didn't fix my problems.

The cracking/poping noise was still appearing during the recordings. It was a big noise and then it cracked for 10 seconds and then stopped. Then it haeppened again and again. I opened a ticket suport for this which is still opened without resolution.

This week my Toneport UX1 gave a new trick: when I connect it to my macbook it goes green for a minute, but the sound of the instrument/mic is zero. Also my USB mouse goes away.

After a minute or two, the light simply goes red and the line 6 device is no longer recognized by the Mac OS X. When I go to Line6 Audio Devices on System Preferences it says "no line 6 product connected".

Please, am I the only one? I'm getting preety tired with this story. This time I'm thinking really serious about buying another product. Can't record anything since Mac 10.8.2 came out.