Community: Message List - HD300 static burst

Re: HD300 static burst

support@line6.com — Wed, 12 Sep 2012 13:32:17 GMT

I would remove the old one from your account and definitely register the new.

Hope this one works for you!!

Re: HD300 static burst

support@line6.com — Wed, 12 Sep 2012 08:53:31 GMT

I took your advice and contacted Line6. Got the new unit today Hopefully it will work better than the last one. Their response to the problem was, "We'll replace the unit. It's not supposed to do that."

so the only question I have now, is do I have to de-register the old one and register the new, or do I just leave it as is?

Thanks for the help.

Re: HD300 static burst

support@line6.com — Mon, 20 Aug 2012 14:39:37 GMT

A question mark for falsh mem is a problem.

Do the burst happen if the unit is not connected to a computer?

Here is a USB troubleshooting guide.

http://line6.com/support/docs/DOC-4282

If you still have problems I would contact Line6 directly via a support ticket or call:

http://line6.com/support/tickets/add.html

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Re: HD300 static burst

support@line6.com — Mon, 20 Aug 2012 09:35:09 GMT

Just to be certain I reinstalled the latest firmware and tried out the unit. My ears are practically bleeding from the static blast I got about 10 minutes into using it. I also noticed that instead of a green check on the flash memory I have a grey question mark and when I highlight that selection the monkey tells me the unit has to be connected via usb. Of course it already is. This unit is rapidly becoming more trouble than it's worth.

Re: HD300 static burst

support@line6.com — Mon, 20 Aug 2012 08:58:45 GMT

If you mean the jack on the phones themselves, I would have to answer no, as there is no similar problem with my LiveX3

Re: HD300 static burst

support@line6.com — Mon, 20 Aug 2012 08:57:02 GMT

Yep. everything is all green. I do that regularly.

Re: HD300 static burst

support@line6.com — Wed, 15 Aug 2012 20:16:09 GMT

As suggested, run L6 Monkey and make sure the HD's firmware is up to date.

I can recall a firmware issue a while back that had similar symptoms to what you have said.

Re: HD300 static burst

support@line6.com — Wed, 15 Aug 2012 19:37:55 GMT

If you run the Monkey do you have green ticks for everything?

Re: HD300 static burst

support@line6.com — Wed, 15 Aug 2012 18:39:11 GMT

Sounds like a problem with the plug on your headphones. No similar problem on my end.

HD300 static burst

support@line6.com — Sat, 11 Aug 2012 07:47:09 GMT

Hey,

When I'm using the HD300 to record (really it's only use for me) I get a rather painfull burst of static through the headphones every few minutes. Is this a known issue? Does anyone know what can be done to remedy this?

Thnx