Community: Message List - Toneport UX2 - Mountain Lion - Apple Logic

Re: Toneport UX2 - Mountain Lion - Apple Logic

support@line6.com — Wed, 12 Dec 2012 15:15:56 GMT

If you scroll up it's the 2nd post in this thread.

You can also navigate there from the support drop down on the upper left of the page or contact us at the bottom.For their sake I really do hope this iron this out soon, IMHO the bang for buck is pretty good (when it works!!!).

Re: Toneport UX2 - Mountain Lion - Apple Logic

support@line6.com — Wed, 12 Dec 2012 15:26:14 GMT

thanks! link didn't work for me, but went directly from the support section. Raising a ticket now.

Re: Toneport UX2 - Mountain Lion - Apple Logic

support@line6.com — Wed, 12 Dec 2012 15:01:52 GMT

I can understand that, but in my case I got a brand new MBP, so I didn't update anything at all, and I don't have money to get anything else by the time. Anyway you're right it's just frustrating... btw how do I get a ticket?

Re: Toneport UX2 - Mountain Lion - Apple Logic

support@line6.com — Wed, 12 Dec 2012 13:52:31 GMT

btw, the more support tickets they get, the more info they will have to sort this out, I suspect part of the issue is that it works fine on some Macs but not others.

Re: Toneport UX2 - Mountain Lion - Apple Logic

support@line6.com — Wed, 12 Dec 2012 13:50:46 GMT

JoeCool89 wrote:

Hey fix this!!! I want to record and I'm losing money here!

I personally think it's unfortunate how long it's taking them to fix this issue and I would be very frustrated too.

Don't take this the wrong way, but seriously, if you're losing money, I would move on. If recording is your bread and butter, a UX2 may not be the best solution, nor is updating an OS when everything is working fine with no contingency plan.

Line6 will eventually get this ironed out, but in the meantime the show must go on...

Re: Toneport UX2 - Mountain Lion - Apple Logic

support@line6.com — Tue, 11 Dec 2012 22:21:55 GMT

Hey fix this!!! I want to record and I'm losing money here!

Re: Toneport UX2 - Mountain Lion - Apple Logic

support@line6.com — Sun, 09 Dec 2012 22:49:12 GMT

same problem with me

Re: Toneport UX2 - Mountain Lion - Apple Logic

support@line6.com — Tue, 04 Dec 2012 23:38:52 GMT

Well, couldn't sit around waiting for Line 6 to help so tried a few things and I have some solutions

SOLUTION 1: Apogee One purchased and installed - works fine!

SOLUTION 2: I used time machine and rolled back to Snow Leopard. UX2 now working as normal. Not ideal though because data added to apps such as Aperture during the Mountain Lion period was not accessible, so.....

SOLUTION 3: Created a 60Gb partition on my Macintosh HD. Made a clean install of Mountain Lion on the partition. Downloaded most recent drivers (Sept 2012) and the UX2 is now working as normal for the last week and no signs of distortion. No other 3rd party apps such as Spotify, Skype, Flip4Mac, RealPlayer, LogMeIn were installed in the partition - just ML and Line6. The bare minimum for making music. Likelihood is that the problems are caused by either upgrading from previous OS to ML, upgrading from previous Line 6 drivers, conflicts with other apps.

I hope this helps some of you

Nigel

iMac

10.6.8 (Snow Leopard) & 10.8.2 (Mountain Lion)

3.06 Ghz

4GB

Re: Toneport UX2 - Mountain Lion - Apple Logic

support@line6.com — Tue, 27 Nov 2012 14:31:26 GMT

I must say this issue has actually directly cost me money. I had to stop a recording session every minute and a half and find a punch point for an upright bassist that I was paying by the hour. On top of it all it made me look like an ***.

I've went through this several times now with line 6 and Mac software updates. How long has mountain lion been out now, and the problem still exists. That says to me that they don't really care or they are blatantly incompetent.

Frankly I've had enough. I WILL NOT BUY LINE 6 RECORDING PRODUCTS AGAIN. Thank you for being a continual pain in the *** every time there is a Mac software update.

Re: Toneport UX2 - Mountain Lion - Apple Logic

support@line6.com — Sat, 24 Nov 2012 08:56:01 GMT

I ended up buying an Apogee JAM interface. Much smaller than the UX1, and it works great for the MAC/iPad/iPhone- all of it. Sounds better somehow too.