Community: Message List - Toneport UX2 Not Working On Mac OS X Mountain Lion

Re: Toneport UX2 Not Working On Mac OS X Mountain Lion

support@line6.com — Sat, 26 Jan 2013 13:08:22 GMT

Still having problem, probably I will change my interface

Re: Toneport UX2 Not Working On Mac OS X Mountain Lion

support@line6.com — Thu, 17 Jan 2013 17:00:21 GMT

Hello,

We have just released our latest Mac driver v7.2.1 for Mac OS X to fix the problem where USB Devices become unresponsive after using POD Farm, recording/playback in a DAW, or using other audio programs.

This driver also includes changes which may improve the noise or distortion issues some OS X 10.8 customers have experienced.

Please use Line 6 Monkeyn to update or download the driver directly from our website:

http://line6.com/software/index.html

If you continue to have problems with audio using our latest 7.2.1 driver for Mac OS X, please submit a support ticket:

http://line6.com/support/tickets/add.html

Regards,

Line6Hugo

Re: Toneport UX2 Not Working On Mac OS X Mountain Lion

support@line6.com — Thu, 10 Jan 2013 12:55:00 GMT

As all of You I have the same problem with UX2 on MBP Retina Mountain Lion at August 2012 ...

So, I'm looking now for another brand of audio interface, my POD HD 500 is working, but I should send it to replace USB socket... (4 pins instead "usual" socket)

It's last gear which I bought from Line 6 i think ...

Hi all,

Today I found on Line6 website new drivers for UX2. In Monkey is no information about it, but after download and installation ... IT WORKS !!

Cheers

Re: Toneport UX2 Not Working On Mac OS X Mountain Lion

support@line6.com — Fri, 04 Jan 2013 20:36:45 GMT

I also have the same issue(unit shutting down) with my Toneport UX2 running on an imac i5 processor with Mountain Lion 10.8.x. I have a support ticket in with line 6 and have extensively drilled their tech support regarding this issue. Yes, they do admit they have a problem, and it's a big one. Line 6 states that they are "close" to resolving the issue, however it is complacated due to the number of different processors effected. They claim there are specific issues related to which processor(Sandy Bridge, Ivy Bridge) which are running your Mac. In order to have one, uniform driver they need to extensively test on various platforms. They also informed me that their engieers are working directly with Apple engieers to resolve these conflicts. However, this has been an ongoing issue for months, and in my eyes they are losing credibility.It reminds me of an issue I had years ago upgrading from OS9 to X with an Audiowerks card. The promised drivers never arrived and I had to move on to new hardware. I hope Line 6 will be more forthcoming on a "real" timeframe for releasing a fix or I might have to convice my "better half" that I need to make one more purchase!

Here's an update....

Line 6 replied to my support ticket with some information that might be usefull for those of you out there that are experiencing connectivity issues.

They suggested downloading and installing the latest Pod Farm software, start up your computer, open Pod Farm but turn off all the models and let that run in the background, then open your DAW. I experimented with this last night with my Toneport UX2 with a stereo line source in and was able to capture audio to Soundtrack without the USB port shutting down the Tone Port. I was also able to play audio from iTunes with out problems. HOWEVER, when I closed Pod Farm everything stopped responding and I had to shut my Mac down using the power button. This is a work around, its not perfect, but if you must get something done this may work for you. My suggestions are (1) if you do not need to use the hardward device unplug it from your USB until you require it for recording. (2) After a session shut down your computer and unplug your hardware device then reboot before doing anything else. Incidently, Line 6 provided me with a licsence key for Pod Farm when I requested it in my support ticket.

Message was edited by: jamied99

Re: Toneport UX2 Not Working On Mac OS X Mountain Lion

support@line6.com — Sun, 06 Jan 2013 05:44:45 GMT

The same happened to my POD Station KB37, using Live 8, I replugged and it worked again, but a couple of times it crashed my iMac running 10.8.2.

Re: Toneport UX2 Not Working On Mac OS X Mountain Lion

support@line6.com — Sun, 06 Jan 2013 01:56:02 GMT

Same thing here...I get a signal when I plug in initially and when I try to change sounds via the drop down, I get a high level clip and then no audio goes through to the amp. Upon unplugging and replugging the USB the UX2 reboots and the clip lights flash alternately - still no throughput to the amp. I actually have to reboot the computer in order for the UX2 to work again. It appears as though whatever is making it clip kills the USB port. Really frustrating when all I wanna do is make some noise!!!!

I'm on a Mac Mini running OS X 10.8.2.

Re: Toneport UX2 Not Working On Mac OS X Mountain Lion

support@line6.com — Sat, 05 Jan 2013 06:52:37 GMT

I am also having this annoying issue! My UX1 shuts off in Logic and in Garageband anytime I switch the Audio Input/Output preference from the system default to UX1! Then, as soon as I plug the UX1 back in, the light cuts back on and glows red; acting as if I haven't installed the drivers.. what gives?!

Re: Toneport UX2 Not Working On Mac OS X Mountain Lion

support@line6.com — Thu, 03 Jan 2013 01:50:55 GMT

Same issue here. PLEASE FIX LINE6!!!

Re: Toneport UX2 Not Working On Mac OS X Mountain Lion

support@line6.com — Wed, 12 Dec 2012 02:53:27 GMT

When Line 6 is going to fix this probem ???? Will I have to switch to another interface brand and guitar FX software.....

(I also have Pod Farm 2)

Toneport UX2 customers are not worth an update anymore?

Re: Toneport UX2 Not Working On Mac OS X Mountain Lion

support@line6.com — Tue, 11 Dec 2012 17:40:29 GMT

Hey fix this!!! I need my ux2 working ASAP