Community: Message List - UX2 randomly stops working in Win8

Re: UX2 randomly stops working in Win8

support@line6.com — Tue, 22 Jan 2013 14:49:11 GMT

Regarding troubles with non-ASIO software:

Trying to use an ASIO compliant product with non-ASIO software is like trying to port a Play Station 3 game to an NES. Sure, it can be done in some abomination , but why?

I think Line6 does still needs to work on the driver issues, especially with Mountain Lion, but they should not be faulted for their ASIO device not playing nice with software that does not support ASIO.

If you want something simple that is NOT ASIO, try a guitar-link or some other cheap USB (non-ASIO) device.

Re: UX2 randomly stops working in Win8

support@line6.com — Tue, 12 Mar 2013 15:17:20 GMT

hello,

I have this probleme too. My computer (notebook) is new (2 week) with Win 8 (64 bit) pre-installed. My UX2 stop working randomly too and i need too reboot savagely my computer. I say savagely because my computer don't want too shutdown when the problem occur, and I need to press a long on the on/off switch to force the shutdown. I will do a support ticket and post more inforamtion here. I will also try with my POD x3 to see if the same problem occur

Re: UX2 randomly stops working in Win8

support@line6.com — Wed, 06 Mar 2013 17:16:54 GMT

I had this problems in Win 7 as well, and i always had the latest updates and hotfixes..

Re: UX2 randomly stops working in Win8

support@line6.com — Thu, 21 Feb 2013 17:29:50 GMT

or maybe this is causing the issue ?

http://support.microsoft.com/kb/2484031

and the MS hotfix never made it to win 8?

Re: UX2 randomly stops working in Win8

support@line6.com — Thu, 21 Feb 2013 17:20:49 GMT

GUYS!

As far as i've experienced, this sound dropouts are seem to happen in the "odd" days of month. Sounds quite weird, i know, but i've experienced 3 dropouts today, but not a single one yesterday, and had 2 dropout 2 days ago and didnt have any 3 days ago. The thing i'm doing on my computer are always same, so i dont think its "user" dependant or such..Try it for yourself as well..

Re: UX2 randomly stops working in Win8

support@line6.com — Thu, 21 Feb 2013 07:32:47 GMT

Yeah this issue is taking too long to fix. I'm also going to have to sell mine, I've been borrowing a friends interface and his hospitality is running out.

Re: UX2 randomly stops working in Win8

support@line6.com — Tue, 19 Feb 2013 20:37:38 GMT

just to add here, i did a clean install of Windows 8, so this doesn't seem to have any influence. Interestingly, this was one of the first things line 6-support asked me, too.

Re: UX2 randomly stops working in Win8

support@line6.com — Tue, 19 Feb 2013 13:40:48 GMT

Even technical support guys dont know whats going on and cant help me..I'll sell mine as soon as possible..

Re: UX2 randomly stops working in Win8

support@line6.com — Tue, 19 Feb 2013 09:07:51 GMT

I'm having the exact same issue with a KB37 device after upgrading to win8. A support ticket was logged and feedback untill now is that they are investigating..

Fingers crossed..

Anyone has already tried a clean install of windows8? Does it make any difference?

I urge everyone who has the same issue, to definitely log a support ticket to increase visibility of this issue. If the ticket gets closed for whatever reason, just ask to open it again in a new ticket.

Re: UX2 randomly stops working in Win8

support@line6.com — Sun, 17 Feb 2013 19:09:34 GMT

Since I had the same problem and opened a support ticket two weeks ago with no solution so far, I was just curious if anyone else already increased his knowledge of the problem...?