Community: Message List - Older Variax Parts NOT Available

Re: Older Variax Parts NOT Available

support@line6.com — Thu, 28 Feb 2013 18:33:10 GMT

i can tell you i wont be upgrading in any forseeable future . why? simply because i have no confidence that this new version will hold up any better than the old one.

in the words of gomer pyle..." fool me once shame on you fool me twice.....shame on me"

i would have to see that they were much more reliable than the first lot to even give upgrading a thought. being as ive seen some of the new ones on ebay already.. that gives me great pause.

Re: Older Variax Parts NOT Available

support@line6.com — Thu, 28 Feb 2013 18:03:30 GMT

Some will. Most people know nothing about or will even attempt fixing electronics, so geting spares off ebay is not an option. Not to mention a lot of people don't want to take a chance on ebay. When they take it to the authorized repair center and are told that it can't be fixed because parts are not available they will have no other option.

Re: Older Variax Parts NOT Available

support@line6.com — Thu, 28 Feb 2013 17:33:07 GMT

thats a very good point . and thats where i got my 300 in the first place because i couldnt afford a 700 at the time

Re: Older Variax Parts NOT Available

support@line6.com — Thu, 28 Feb 2013 17:23:23 GMT

I'm pretty sure if we wanted to upgrade and had the money, we'd do that by now. If our guitar breaks down, we're not going to buy a JTV, we're most likely going to get another one of the same guitar from Ebay or something.

Re: Older Variax Parts NOT Available

support@line6.com — Thu, 28 Feb 2013 16:33:35 GMT

while you may be right in what you said ... im sure the stock holders will say you are not and that they are interested in selling the new model . but morally i have to side with you on this.

Re: Older Variax Parts NOT Available

support@line6.com — Thu, 28 Feb 2013 15:12:37 GMT

Line6 is doing this so that you have to buy the new model when your old one breaks down. This move is for profit. The only proprietary part in the variax is the board(s) (all other components are standard electronic parts. It would cost line6 pennies per piece to have a batch of boards made to keep in stock. Think about it ... All those cheap electronic products with circuit boards are made the exact same way at a factory in china or elsewhere. The boards cost pennies to make. This is line6 way of making you buy a current model without any regard for you or your loyalty to their past products. Just my two cents.

Re: Older Variax Parts NOT Available

support@line6.com — Fri, 25 Jan 2013 01:35:17 GMT

Exactly what I'm feeling. Like I said, people just bought brand new old models from legit stores not even that long ago, and expecting only 3 years left of support of the guitar just because of the JTV line is kind of a sickening/stomach turning experience, because as a guitarist, you should be able to repair these things like any guitar.

I'll point out once again, the act of treating these guitars like consumer products instead of legit guitars is exactly why naysayers say things like "These guitars are like toys", because that's how it's being treated. I know it's a business, but a business HAS to keep open ends to maintain their customer base.

I also think I have to come clean here. I think Line 6 is a great innovative company, but I've been hitting some bad apples with their stuff lately.

I originally bought a GX to do simple guitar recording, that failed in less than a year, and I kind of strayed away from Line 6 because of this.

I heard of the Variax guitars last year and I decided to give Line 6 another chance, because they honestly do have amazing products, but I can't say that their build quality for durabilitation is the same. I wanted a JTV, but I can't afford it, so I thought I'd meet half way for the time being and get an old model off ebay. The guitar was absolutely superb and I love it, but when I adjusted the intonation on the D string, something horribly went wrong. The piezo started to get quiet and make noise.

I had to jiggle the wire a bit and all, and it would keep going out everyday especially when I use the tremelo.

Now, I took off the tremelo in fear of it going out like that, and so far it's fine, but where is the part I can get to replace it? Well Line 6 JUST decided to pull out from supporting old parts RIGHT when I needed it, and what do you know, the first thing to go is the exact part I need.

I still like Line 6, and I'm trying to understand this all, but please be more loyal to your customers than that.

Re: Older Variax Parts NOT Available

support@line6.com — Thu, 24 Jan 2013 09:17:46 GMT

The longevity of a product, the build quality, the availability of spare parts and the attitude of the manufacturer towards their existing customers is an intrinsic part of the value of a product.

It's a very short-term business if you always have to depend on new customers, because you keep failing your old ones so much that you never get repeat business.

Line 6 know these jack plates fail, and their refusal to keep making and supplying replacements to their existing customers only has the effect of guaranteeing that none of them will ever buy another Line 6 product again.

To say it's a computer and you should expect it to fail is a ridiculous attitude. To have an £800 guitar become useless because of a £20 part is unacceptable.

Re: Older Variax Parts NOT Available

support@line6.com — Tue, 22 Jan 2013 12:13:48 GMT

clay-man wrote:

The support should happen throughout the lifespan of the product, then wade out after at least 5 years when it's discontinued.

Sounds like a plan.

Re: Older Variax Parts NOT Available

support@line6.com — Tue, 22 Jan 2013 03:48:20 GMT

The support should happen throughout the lifespan of the product, then wade out after at least 5 years when it's discontinued.