Community: Message List - Firmware update won't download

Re: Firmware update won't download

support@line6.com — Sun, 09 Dec 2012 20:32:25 GMT

Line 6 now requires you to open a ticket to get direct support (or call them):

http://line6.com/support/tickets/

And choose the Contact Technical Support link.

To troubleshoot your problem here you will need to provide more information, such as:

- Which version of Windows or OS/X are you using? 32-bit or 64-bit?

- Are you connected directly to the computer or through a USB hub? (you need to connect directly)

- Do you have the latest version of Line 6 Monkey? http://line6.com/software/?submit=Show&name=Line+6+Monkey

- Do you have your 1/4" jack plugged in and the power turned on on your JTV?

- Is your battery fully charged?

- What error messages are you seeing or what is the problem step during the update?

Edit: Additional useful info here: http://line6.com/support/docs/DOC-2680

Re: Firmware update won't download

support@line6.com — Sun, 09 Dec 2012 20:36:09 GMT

Which link? The update is done through Line 6 Monkey.

Re: Firmware update won't download

support@line6.com — Sun, 09 Dec 2012 20:34:40 GMT

This is not my problem (please see my description above). The link on the web site is my problem. I can't even download it because the link on the web site doesn't work.

Firmware update won't download

support@line6.com — Sun, 09 Dec 2012 20:23:26 GMT

I have tried to download the firmware update for the JTX guitars but the link hasn't worked for weeks. I have emailed them a couple of times about it but have been ignored. Is there another way to get the firmware update?