http://line6.com/support/community/general_discussion/lounge?view=discussions Most recent forum messages en Tue, 11 Dec 2012 12:08:30 GMT Jive SBS 4.5.7.0 (http://jivesoftware.com/products/clearspace/) 2012-12-11T12:08:30Z en http://line6.com/support/message/402875?tstart=0#402875 <!-- [DocumentBodyStart:4eb8db96-b28d-4998-96e5-284bb210905c] --><div class="jive-rendered-content"><p>I must acknowledge the outstanding customer service from a few of the Line 6 people I have dealt with in the past few weeks.</p><p>As some of you may know, the Australian Line 6 importer recently went out of business and so the issue of warranty and repair was very much unknown for Australian customers.</p><p>I have had some issues with the POD HD 500 since it first arrived; given that the warranty provision was going to be difficult for me to obtain and that I rely on my gear for a living (and now the HD 500 and DT 25 amp are central to that) they graciously sent me a new unit at their expense. </p><p>I am very impressed and truly grateful for their decision to do so. This sort of thing has probably made me a Line 6 customer for life now! </p><p>A few of the other companies I have dealt with in the past could learn a thing or two about customer service from the people at Line 6.</p><p>Once again - thank you!</p></div><!-- [DocumentBodyEnd:4eb8db96-b28d-4998-96e5-284bb210905c] --> Tue, 11 Dec 2012 12:08:30 GMT support@line6.com http://line6.com/support/message/402875?tstart=0#402875 2012-12-11T12:08:30Z 5 months, 1 week ago 0