Community: Message List - Pod HD problems again!

Re: Pod HD problems again!

support@line6.com — Tue, 08 Jan 2013 00:16:47 GMT

Line6Tony wrote:

Hi. I see that there are multiple tickets opened, so two of them were closed as duplicates. You still have one open that mentions we have an RMA in place for you to resolve the issue.

I apologise if my advice prompted some of this, but I only meant to repost if the ticket had been closed unresolved.

Re: Pod HD problems again!

support@line6.com — Mon, 07 Jan 2013 17:41:33 GMT

I just saw this. Thank you very much!

Re: Pod HD problems again!

support@line6.com — Mon, 07 Jan 2013 01:16:59 GMT

Hi. I see that there are multiple tickets opened, so two of them were closed as duplicates. You still have one open that mentions we have an RMA in place for you to resolve the issue.

Re: Pod HD problems again!

support@line6.com — Sat, 05 Jan 2013 15:56:28 GMT

Hmmm ill have to try that. Thank you very much!

Re: Pod HD problems again!

support@line6.com — Sat, 05 Jan 2013 04:58:15 GMT

Hopefully someone from Line 6 will be able to get things going for you...

In the meantime, I have an early hd400 that has a channel D button that will do that from time to time...I have never repaired it because there is a little workaround that has worked for me for i think over 3 years now...spin the button about 90 degrees...It seems, at least with mine, that there is a little rough spot on the button shaft and when it gets in this one certain position, sometimes it won't stick...Not saying your issue is like mine...just offering a little workaround that might get you by until you can get things rolling with Line 6 support...On that note, have tried using a different computer or browser to submit your ticket? I have less trouble with the support site using the Google Chrome browser...wierd stuff in Firefox and IE...

Re: Pod HD problems again!

support@line6.com — Sat, 05 Jan 2013 04:22:42 GMT

All right thank you! Ill keep trying

Re: Pod HD problems again!

support@line6.com — Sat, 05 Jan 2013 01:39:03 GMT

That is pretty poor form, but do not know what to suggest other than persevere and keep opening another ticket until it IS resolved.

Re: Pod HD problems again!

support@line6.com — Sat, 05 Jan 2013 01:35:47 GMT

Everytime I open a support ticket, it says assumed answered and gets closed, when it isn't really answered

Re: Pod HD problems again!

support@line6.com — Tue, 01 Jan 2013 16:39:09 GMT

Okay I just found it and opened a ticket. Thank you!

Re: Pod HD problems again!

support@line6.com — Tue, 01 Jan 2013 12:10:40 GMT

jfurcinitti ha scritto:

Whenever I click on the link you sent me, it says there is an error...

I don't know why the above direct link doesn't work.. probably the first time it's necessary to get there step by step, I suppose something must be recorded in the browser cookie files, and after that the direct link does work.. who knows?..

anyway, open the Support menu and look for "Contact Technical Support" and follow all the steps to open a support ticket