Community: Message List - How long will it take for Line 6 to repair my JTV-59?

Re: How long will it take for Line 6 to repair my JTV-59?

support@line6.com — Thu, 10 Jan 2013 03:59:53 GMT

Yeah, manufacturers want to manage the exchange if they can. Ward off those returning things due to false positives on bad equiptment, but when there is a real issue they "should" advise a return for exchange. I went down your road with an UX8 that was acting up. I ended up with an uncorrectable design flaw out of the return period. After that, if it is in the return period, it goes back to the store for return or exchange.

Re: How long will it take for Line 6 to repair my JTV-59?

support@line6.com — Fri, 04 Jan 2013 13:40:58 GMT

Yeah, most products have a note in the packaging, asking to contact the manufacturer prior to returning the product.
I usually ignore that note, and take the item right back to the store because it is easier.

I thought, this one time, I would do it the "right way".

I'm sorry I did.

Re: How long will it take for Line 6 to repair my JTV-59?

support@line6.com — Fri, 04 Jan 2013 04:19:52 GMT

you should always do that when the option exists... as long as they can get you a replacement that you want... right color etc.

Re: How long will it take for Line 6 to repair my JTV-59?

support@line6.com — Fri, 04 Jan 2013 04:04:02 GMT

Yikes! I'm really starting to regret this purchase. It is pretty ridiculous to spend this much cash on an item, spend over a month trying to help them identify the problem, and another month (or who knows how long) without the guitar while they repair something that shipped defective.

I should have returned it. The retailer would have gave me a new one with no hassle, and I would have only been down a few days.

Re: How long will it take for Line 6 to repair my JTV-59?

support@line6.com — Fri, 04 Jan 2013 02:29:03 GMT

i just sent my amp in and was told 2-3 weeks after they get it... probably 4 days each way for shipping (east coast here)

i don't suspect i'll be seeing it soon...

Re: How long will it take for Line 6 to repair my JTV-59?

support@line6.com — Fri, 04 Jan 2013 02:13:12 GMT

I am starting to wish I had just sent it back to the retailer and got a new one from them, instead of contacting Line 6.
I opted to use Line 6 support, and now the support case has drug on longer than the return period I had with the store where I got it.

I no longer have to option to send it back...

How long will it take for Line 6 to repair my JTV-59?

support@line6.com — Fri, 04 Jan 2013 02:09:33 GMT

I have been in contact with line 6 about an issue I have had with my brand new JTV-59.
To be quite honest, I havent been really impressed with the response time on the support cases. Sometimes they ask a question, I answer it, and then I dont hear back from them for days (one time it took 2 weeks before I got an update on my case)

I have now been instructed to send it back to them for repair.
I sold my only other electric guitar in order to get this one (I know, probably a dumb move, but I had that much faith in Line 6 from past product experience)

I play 2-3 days a week, and I am concerned about how long this process might take, given I think they still dont know whats wrong with it.

I need my guitar every Sunday, Tuesday, and Wednesday... so there is not really much hope in working around that schedule.

Anyone else here have good or bad experiences with the repair department?
I can probably swing a solid week doing just acoustic stuff (I do own an acoustic guitar), but I cant be without my electric guitar much longer than that!

The worst part is the issue I have doesnt effect the acoustic models or the magentic pickups in a noticable way, and that is primarily what I use. So the problem doesnt really impact my day-to-day usage.
It just limits my flexibility beyond the typical 1 electric 1 acoustic sound I had in the past.

You pay $1,300 for a guitar and you want it all to work correctly...