Community: Message List - Can't update USB firmware on HD300

Re: Can't update USB firmware on HD300

support@line6.com — Sun, 13 Jan 2013 01:22:55 GMT

Chrisk-K ha scritto:

Boy, did it work! Line 6 Monkey appears to be very sensititve to what's happening in the PC.

all's well that ends well!

may be that you have a software in particular on your pc that is in conflict with the monkey..

Re: Can't update USB firmware on HD300

support@line6.com — Sun, 13 Jan 2013 01:09:08 GMT

i didn't notice til you said something either... and apparently i was wrong about there being an update!

Re: Can't update USB firmware on HD300

support@line6.com — Sun, 13 Jan 2013 00:53:40 GMT

Boy, did it work! Line 6 Monkey appears to be very sensititve to what's happening in the PC.

Re: Can't update USB firmware on HD300

support@line6.com — Sun, 13 Jan 2013 00:28:25 GMT

After disabling every Windows program except crucial ones, I was able to update the USB firmware to 1.01.

The flash update has failed, though! I'm giving it another try. The current version is 1.03. Will see what happens.

Re: Can't update USB firmware on HD300

support@line6.com — Sun, 13 Jan 2013 00:18:59 GMT

TheRealZap ha scritto:

...i think monkey shows a seperate usb firmware..

you're right..

and also I didn't noticed the OP was speaking of the usb firmware and not of the HD300 firmware..

I had an oversight

Re: Can't update USB firmware on HD300

support@line6.com — Sun, 13 Jan 2013 00:07:25 GMT

i think monkey shows a seperate usb firmware (that hasnt had an update) and a seperate flash memory...

if monkey is showing a problem with the usb firmware, then i'd suspect he might need to reinstall the drivers.

Re: Can't update USB firmware on HD300

support@line6.com — Sat, 12 Jan 2013 23:57:41 GMT

Chrisk-K ha scritto:

...The USB firmware is not listed in the download section.

What should I do?...

Strange that you can't find the firmware file..

I just tried to give a look in the download section of this site, and I found the firmware for your HD300..

you can download the file from there and then install the firmware in offline mode with the monkey program..

the firmware file is called: flash memory

Re: Can't update USB firmware on HD300

support@line6.com — Sat, 12 Jan 2013 23:53:23 GMT

if the connection error is the only thing you are having issues with, i'd download the firmware manually and select update from file in monkey.

http://line6.com/software/

Can't update USB firmware on HD300

support@line6.com — Sat, 12 Jan 2013 23:31:48 GMT

I just got an HD300. The latest version of Line 6 Monkey failed to update the USB firmware, giving me a message "Failed to open downloaded file. Reason (Code 80002049) Sockets: Connectino Reset." I'm running Vista 32 bit and disabled my virus program. I have no problem opening other downloaded files and communicating with other USB devices.

I searched this forum and this was a frequent error in the past. I tried to install Monkey 1.42 (which doesn't have this problem) but the Monkey updated itself to 1.62.

The USB firmware is not listed in the download section.

What should I do?