Community: Message List - Did the 1.9 upgrade- lost all models

Re: Did the 1.9 upgrade- lost all models

support@line6.com — Thu, 24 Jan 2013 17:51:08 GMT

I had this happen when trying to update my JTV via my X3 Live on the front port of my PC.

When I used the USB interface that came with the guitar, and connected it to the back port of my PC everything worked fine. I dont know exactally which one (if either)

On some computers, front USB ports are nothing more than an unpowered hub. Sometimes these front ports dont supply enough power to certian devices (especially if there is one or more additional devices plugged in) For critical opperations, you should always use rear USB ports just to be sure.

There seem to be lots of reports of updates not working on these forums. Apparently sometimes it takes several tries to get it to work. I dont think anyone has really pinpointed what the problem is, but its a common issue.

Re: Did the 1.9 upgrade- lost all models

support@line6.com — Thu, 24 Jan 2013 17:06:51 GMT

Called support, . They suggested to change out Cat 5 cables and use another computer and keep updating.

I did and after several times it caught and I am good to go.!

Thanks Line 6 and all.

Re: Did the 1.9 upgrade- lost all models

support@line6.com — Thu, 24 Jan 2013 16:29:56 GMT

Thanks, I rolled back to 1.82, Checked it and models were still gone.

I reinstalled 1.90 and models are still gone. Will have to contact support.

Re: Did the 1.9 upgrade- lost all models

support@line6.com — Thu, 24 Jan 2013 16:11:23 GMT

should I do the uprgrade again?

Yeah, I would think that would be the way to go. You don't really have much other choice do you?

Did the 1.9 upgrade- lost all models

support@line6.com — Thu, 24 Jan 2013 16:06:57 GMT

I upgrade to 1.9 on my JTV-69. It indicated a successfull download.

Now none of the models work. The model selector switch does work ( it lights) but no discernable changes in the model.

should I do the uprgrade again?