Q: What is a support ticket?
A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link if a Line 6 support representative determines that a ticket is necessary to troubleshoot your issue. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support.

http://www.line6.com/account/tickets/view/

Any issue that a Line 6 technical support rep feels cannot be resolved within the community, or that needs to be escalated to our QA department will require a support ticket.

Note: Support tickets are generated from our internal system here at Line 6. Some email hosts will automatically route the support ticket email to SPAM or junk folders. If you've been notified by a support representative that a ticket has been issued to you however you cannot find it in your email inbox, please check all SPAM and junk folders.