Q: Why should I register my Line 6 gear?
A: Registering your gear allows you to receive free updates, as well as grants you the ability to update your unit with model packs and access GuitarPort Online (on units that support these features). It is also required should you choose to use the benefits of the manufacturers warranty for repair or replacement of your Line 6 unit.
Please be sure you have all your gear registered to the same account.
Q: How do I register my Line 6 Gear?
A: See the following link to direct you to your product registration page:
The left side of the screen will display a "Register Gear" link. Click the link and choose your product. Most items will have an automatic completion for the first few characters once you select the product. Continue to enter your unit's serial number. The serial number is on a sticker affixed to the back of your unit, and also on the unit's retail box, and follows this 17 character format: (21)XXXNLNNNNNNNNNN, where X stands for number or letter, N stands for NUMBER, and L stands for LETTER. Please be aware that zeroes and letter Os may look identical. Complete the registration by entering the purchase date.
GuitarPort/Rifftracker: after selecting GuitarPort from the dropdown menu, enter the eight digits found on the bottom of the unit (on the right of the bar code). If your unit is missing the sticker with the serial number, please connect the unit to Line 6 Monkey and use the ESN number shown on the left side on Monkey.
- Choose the correct model and color. The serial number field will partially fill with a serial prefix that will look something like "21xxx125".
- Enter the 8 digits on the back of your headstock after the serial number prefix.
- Put a 0 at the end of the number.
- Fill in the date purchased and click "Submit"
Q: I have an X2 wireless product that was manufactured prior to the Line 6 aquisition. Can I register this product?
A: Because of the serial numbering format used by older X2 wireless products, our systems are unable to register these products to your Line 6 account However, if you create a support thread marked as a question or call our support department, we can add your serial number to a support ticket so it is on record with Line 6.
Q: Are there some Line 6 units and/or accessories that cannot be registered?
A: Yes. Early Line 6 units such as AX/AXsys, Flextone (I), and POD(I) cannot be registered, as their serial numbers will not fit into the current format. In addition, some accessory units such as the FBV2, EX-1, EPROM Upgrades, and XPS boxes do not have a serial number and cannot be registered.
Q: Where is the serial number located?
A: The serial number for your Line 6 Product is located in most cases on the bottom or back of your product. The Pocket Pod serial number can be found inside the battery-housing compartment behind the top right battery. The number also appears on the unit's retail box.
Q: I'm having trouble registering my unit. How do I get help?
A: Make sure you are signed in to your Line 6 account and open a support ticket to send an inquiry to a Line 6 representative. If your unit is missing the sticker with the serial number, please connect the unit to Line 6 Monkey (free download at http://line6.com/software/) and use the ESN number shown on the left side on Monkey. Provide the ESN number when making your inquiry.
Q: How do I remove a registration?
A: First go to My Account…Register Gear, then click the Remove link.