Hello,

  Unfortunately, Line 6 Monkey 1.32 is not compatibile with Mac OSX 10.6.x (Snow Leopard) just yet. This is why it most likely is not recognizing your connected hardware device.

Of course, please do try all DIRECT USB ports on your computer, in the event that it was a physical connection type that was preventing auto-recognition of your physically connected FBV Shortboard MKII. Hubs are not supported connections with our devices. Many times they will block Monkey from successfully "seeing" or updating firmware or Flash Memory in our USB devices.

  We have a target date of March 19th, 2010 to be Snow Leopard USB driver release date.

  Sorry for the inconvenience, stay tuned for software updates that will be Snow Leopard compatible as in the near future...

  http://line6.com/community/groups/mac-osx-snow-leopard-user-group

  Regards,

  L6Perry