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1165 Views 6 Replies Latest reply: Mar 17, 2010 11:49 AM by darren204 RSS
darren204 Just Startin'
darren204
65 posts since
Jun 16, 2007
Currently Being Moderated

Mar 17, 2010 12:22 AM

Waited six months... Still Doesn't work

Well thanks very much Line 6

 

I waited for months and months for the Snow Leopard compatible drivers.... and guess what? They've made things even worse than before.

 

Now, without fail every time I launch PodFarm or GearBox I get "No Authorised Device Connected....."

 

A while back... in the thread that has now vanished (You'll remember, the petition with hundreds of aggrieved signatories..) I had a brief conversation with Line6 Miller about an occasional ocurrance of this issue. He said he would open a support ticket... I asked what the procedure was "what will happen, will you email me or somethig?.." I asked, rather foolishly expecting a reply.... well that was weeks and weeks ago and no such answer was forthcoming.

 

So,  now I've downloaded the fully 'compatible' drivers I've turned my partially functioning (and expensive) device into a totally inoperable one. I wonder what would happen if you said that you were going to set out to deliberately break it - I'd expect nothing short of my house burning down at this rate of success.

 

Sort it out... the bin is open and the blog postings, letters and petitions have already been written... I will be starting the next round VERY soon.

 

Utterly disgraceful!

  • ricksox UberGuru
    ricksox
    11,641 posts since
    Mar 28, 2006
    Currently Being Moderated
    Mar 12, 2010 4:03 PM (in response to darren204)
    RE: Waited six months... Still Doesn't work

    Hello,

       

      I'm sorry to hear that you are still having connection issues.

       

      I have been keeping a close eye on the forums since we released our latest Mac drivers and so far your issue is the first reported (at least that I have seen).

       

      Have you tried refreshing the POD Farm key in Line 6 Monkey?

       

      http://line6.com/community/docs/DOC-4738

       

      Also, have you tried connecting the TonePort directly to other USB ports on your Mac?

       

      Finally, can you please fill out your support profile so I can get a good idea of what your system set up is like? Thanks.

       

      http://line6.com/account/supportprofile/

       

       

      Line6Miller

    • darren204 Just Startin'
      darren204
      65 posts since
      Jun 16, 2007
      Currently Being Moderated
      Mar 14, 2010 12:10 PM (in response to ricksox)
      Re: RE: Waited six months... Still Doesn't work

      This is NOT the first report of continuing problems with the new drivers. Please don't  suggest otherwise, it doesn't help Line 6' already battered credibility.

      I still have not had any feedback from support despite requesting it on the forums. Is there no way I can email directly without having to fart about on an open forum that is subject to thread 'hijacking'? What kind of support system is this?
      OK, I'll the state the problem AGAIN - this time, I'd like an answer-
      When I launch Pod Farm in standalone mode, it will tell me that 'No Authorised device is connected'. I have to quit and re-launch PodFarm, and then it will sometimes recognise the device and 'graciously' allow me to use it. Most of the time it will work on the SECOND launch, but absolutely NEVER on the first.
      Naturally the same thing happens when using PodFarm Plugin inside Logic Express - except, I have to exit Logic Express (thanks for the convenience), Launch PodFarm standalone a couple of times, leave it running and then re-enter Logic Express and activate the PlugIn, only then can I quit the standalone version.
      I've not spent enough time with a functioning UX2 since the new drivers were posted to verify that there are any other issues with sound quality, but I'm sure there will be something else... I'll let you know when it happens.
      I've been through various combinations of installing, uninstalling the drivers and Monkey, also I have verified that all the relevant parts that should have ticks against them in Monkey do so.
      So please, no more talk of 'this is the first problem we've heard about' and more positive action fixing it.
      Darren204

       

       

      Oh, and why has this post been marked as answered? I certainly haven't received an answer and I haven't marked the topic as answered. Anyone would think you're trying make things look better than they are......

      • darren204 Just Startin'
        darren204
        65 posts since
        Jun 16, 2007
        Currently Being Moderated
        Mar 17, 2010 12:21 AM (in response to darren204)
        Re: RE: Waited six months... Still Doesn't work

        WELL?????

         

         

        Any chance of an acknowledgement of any kind?

         

        I've read an re-reead this post and I fail to see where the 'answer' is. So, can I trouble you for it again so that this time I don't miss it.

         

        I still can't launch PodFarm with being told that I have 'no authorised device connected'. I've been telling you this for months and you haven't replied to me with any kind of solution. All you have done so far is tell me that you'd get support to email me (they didn't) and then on a re-posting of my question you tell me that you have answered the question when all you did is make me fill out a form with the same information that I have already submitted several times to no avail.

         

        It is not to much to ask to expect an answer, and I do rather insist that you provide one.

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