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Up to Discussions in POD Farm / POD Studio / TonePort
2231 Views 13 Replies Latest reply: Jan 16, 2012 9:57 AM by jamoreilly RSS
darren204 Just Startin'
darren204
65 posts since
Jun 16, 2007
Currently Being Moderated

Mar 17, 2010 11:54 AM

Pod farm says "No Authorised Device Connected..."

I'm trying YET AGAIN. PLEASE DO NOT MARK THIS AS ANSWERED UNTIL IT ACTUALLY IS.

 

Every time I launch PodFarm I get "No authorise device connected...."

 

It's annoying.

 

I've been trying to get support to answer, but no luck yet.

 

More annoying is being completely and utterly ignored by support.

 

More annoying still is when other people have the same problem and they are also ignored.

 

Yet more annoying is when people ask questions and get told their question has been answered when it hasn't been.

  • darren204 Just Startin'
    darren204
    65 posts since
    Jun 16, 2007
    Currently Being Moderated
    Mar 18, 2010 12:23 AM (in response to darren204)
    Re: Pod farm says "No Authorised Device Connected..."

    Hello? Can I have any answer from Line 6 support PLEASE?

     

    Why is this so difficult?

     

    My stuff doesn't work properly, I'd like some support.

  • Line6Miller Line 6
    Line6Miller
    11,613 posts since
    Mar 28, 2006
    Currently Being Moderated
    Mar 18, 2010 4:46 PM (in response to darren204)
    RE: Pod farm says "No Authorised Device Connected..."

    Hi,

       

      I created a support ticket for you so we can resolve this issue. Please respond to the ticket. Thanks.

       

      Q: What is a support ticket?

      A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link if a Line 6 support representative determines that a ticket is necessary to troubleshoot your issue. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support.

       

      Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host.

       

      http://line6.com/account/tickets/view/

       

       

      Line6Miller

       

  • Line6Miller Line 6
    Line6Miller
    11,613 posts since
    Mar 28, 2006
    Currently Being Moderated
    Mar 19, 2010 8:13 AM (in response to darren204)
    Re: RE: Pod farm says "No Authorised Device Connected..."

    Thanks. I'll have a look today and we'll continue to troubleshoot.

     

      What does </sarc> mean?

     

     

      Line6Miller

  • Line6Miller Line 6
    Line6Miller
    11,613 posts since
    Mar 28, 2006
    Currently Being Moderated
    Mar 19, 2010 11:24 AM (in response to darren204)
    RE: Pod farm says "No Authorised Device Connected..."

    Ahh. I see. I just updated your support ticket and logged a bug. Please see the ticket. We can continue all communication via the support ticket while we move forward toward a resolution. Thanks.

       

       

      Line6Miller

  • Line6Miller Line 6
    Line6Miller
    11,613 posts since
    Mar 28, 2006
    Currently Being Moderated
    Mar 23, 2010 10:13 AM (in response to darren204)
    RE: Pod farm says "No Authorised Device Connected..."

          Agreed. I do not want this to become a stale mate either. I just updated the bug for QA and told them that despite the fact that they could not reproduce we obviously have a problem here. I am waiting for them to respond back.

       

      I've been working with user redlogic via a support ticket for a long time now. His issue is similar to yours with two exceptions;

       

      1. POD Farm will not recognize his device until he disables and re-enable his core audio drivers in Logic's Audio preferences.

       

      2. POD Farm will not recognize his device in Logic on an insert channel until he literally moves the plug in to a different slot on his track inserts. Once he does that POD Farm springs to life and works.

       

      Can you try to reproduce this behavior and let me know if either works for you? I realize this is not a solution but it will help me by allowing me to prove to QA that this same issue is affecting multiple customers.

       

      I appreciate your cooperation with this.

       

      Rick

      Line 6

    • pfefferboog2 Just Startin'
      pfefferboog2
      7 posts since
      May 8, 2006
      Currently Being Moderated
      Mar 31, 2010 4:14 PM (in response to Line6Miller)
      Re: RE: Pod farm says "No Authorised Device Connected..."

      Dear support I am having a similar issue on OSX 10.5.8, I tried the suggested steps but could not manage to get Pod Farm 2 to work with my Logic 9.

      I have had a similar problem with the last version of POD Farm which I was not able to use at all, so I hoped for the version 2 to solve my problem.

       

      This is what I get every time when I want to use POD Farm2 plugin:

       

      "POD Farm 2 detected a guitar port on your computer but a POD Farm 2 license was not found on the device"

       

      Monkey is up to date my drivers are up to date and Monkey and my user account on the webpage are both showing POD Farm 2 as activated. I tried the steps that you described earlier, tried all of my usb ports (no hub), uninstalled and installed monkey, nothing helps.

       

      Guys your activation routine is having serious bugs. The software itself seems to work (at least I think so from posts of other users which are luckier than me), but I as a paying user am not able to use it because you waste so much energy on keeping the Hackers out... I am really beginning to loose my faith in your company since I was not able to use the software I bought for nearly half a year now and even the update to version 2 didnt solve this problem

       

       

       

       

      I WANT TO USE THE SOFTWARE I BOUGHT.

  • Revannn Just Startin'
    Revannn
    1 posts since
    Feb 11, 2011
    Currently Being Moderated
    Feb 11, 2011 6:49 AM (in response to darren204)
    Re: Pod farm says "No Authorised Device Connected..."

    if ur still having problems with that, my soloution to that problem was: when the hardware wizard pops up click through it: install software recommended > this time only > continue anyway > until its done then simply carry on downloading and that should do it.

    • gypsyin Just Startin'
      gypsyin
      3 posts since
      Mar 20, 2011
      Currently Being Moderated
      Apr 13, 2011 8:11 PM (in response to Revannn)
      Re: Pod farm says "No Authorised Device Connected..."

      Hello all,

           I was wondering the outcome of this issue. My new POD X3 is not reconized either. Am I correct in saying I need the

      PODFARM 2 to be able to edit and SAVE my tones so I can reload them if I decide to restore?

       

      Thank you,

      Joe

       

      PS. Despite the software issues, I want to say I LOVE my Pod X3, you (Line6) made a wonderful piece of gear!

  • jamoreilly Just Startin'
    jamoreilly
    5 posts since
    Dec 26, 2010
    Currently Being Moderated
    Jan 16, 2012 9:57 AM (in response to darren204)
    Re: Pod farm says "No Authorised Device Connected..."

    I too would like to use the software that came with my line sux device. If the software doesn't work then don't put the disk in the box. All it does is tempt with a great looking feature that doesn't work. This will cause me to continue to refer to line sux products as line SUX.

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