Hello,

    The FBV Mk II controllers use a class compliant driver, but you will need to use either Windows XP, Vista, 7 or Mac Tiger (10.4.x), Leopard (10.5.x), or Snow Leopard (10.6.x) with Line 6 Monkey 1.33.  If you can give us the following information we can assist you further:

  •     Line 6 Product:

  •     Line 6 Monkey version installed:

  •     Line 6 Drivers version installed:

  •     Line 6 Application (i.e. Riffworks, Line 6 edit, Gearbox) software and version:

  •     Operating System version

  •     Is this a dual boot system?  If yes, please list all applicable operating systems:

  •     CPU / Processor Type and Speed

  •     Amount of RAM

  •     USB Ports: (#, location, speed 1.0/2.0):

  •     USB Devices connected to on your system: (Including any HUBs):

  •     Security software installed on your system (anti-virus, pop-up blockers, firewalls):

  •     Audio recording programs on your system (i.e. Sonoma, Ableton, Cakewalk, Pro Tools, etc):

  •     Audio playback programs on your system (i.e. Real Player, Winamp, Itunes, WMP):

  •     Type of internet connection: Cable modem, DSL, satellite, dial up:

   Please note: Line 6 does not support satellite or dial up internet service

   General troubleshooting questions (choose N/A if it does not apply):

  •     Does Line 6 Monkey recognize your device?

  •     Have you reinstalled the drivers for this device directly from the Line 6 website for your OS?

  •     Are you connecting directly to a USB port on the back of your computer?

  •     Have you tried different USB cables and ports?

  •     Have you shut down all security software/other programs?

  •     Have you tried to replicate the problem on a different computer?