Hey, I was about to post a problem/question when I saw your post. I am using the G50 in a professional situation. Actually, we own six of them. Recently bought 4 new units. A whopping 50% of them (2 units) have a serious problem that "appears" to be signal drop out. However, it is NOT a problem with the signal. It is, in fact, a problem with the main "out" port. I sent my first unit back to Amazon where I bought it. They sent me a second unit. Worked at first, but SAME problem cropped up. Since I have 6 of these units, I was able to do some extensive testing. Here is what I found. Sound starts to chatter and become intermittent. If you take your output 1/4 inch plug and move it to the aux/tuner out, I bet it will work perfectly. This has been the case for me both times. I had the luxury of many units to test with. At first I was sure it was a signal issue. But that problem was easy to eliminate. As a last ditch attempt, I switched the output and it just worked. Now, this is a HUGE problem for me. Can I trust this gear in a pro setting where I am being pad considerable amounts of money to perform? I'm not sure. I'd love for Line 6 to get in touch with me and let me know if this gear is trustworthy or not.

Let me know if your unit is the same as mine. I, of course, will just continue returning the unit to Amazon until I get one that works. Sounds like you don't have that luxury.

Good luck.

For anyone reading ...

We have 10's of thousands of Relay units operating all over the world with relatively few issues.  That said there will always be a few per thousand that do have issues.  Every single units is performance tested before it leaves the factory but things can sometimes happen unexpectedly.

When you have a dropout issues there are two possible problems.  One is you could have a hardware failure ... in which case you will need to return the unit (all pieces) and get it checked out.  If you think this is your problem you should call our service dept (US customers) 818.575.3600.  If you bought the unit outside you will need to follow the warranty instructions packed with the units.

More often a dropout will be caused by local conditions.  We need to know an awful lot of details to be able to make suggestions here.  But to avoid unnecessarily sending the unit in for repair your best bet would be to try the system in another location (your home for instance) with nothing else connected to see if the problem persists.  Use just your guitar into the Relay and then into your amp with no other effects.  Also make sure that you are using the factory supplied power supply.  If under these conditions you continue to get dropouts then it is much more likely to be a hardware issue and needing repair.

Hi Adam

So the difference between the tuner output and the main output is that the main output is muted by the "mute" switch on the transmitters.  In your case it sounds like maybe that could be your problem.  Did you use a single transmitter to test out all the receivers or did you use all 4 transmitters.  I guess I'm asking if it is possible that one of the transmitters has an issue with the mute switch ... or if somehow maybe the rubber button might be sticking?  Did the main outs ever come back to working normally ... or ... are they always messed up?

In your case it looks like the radio section is not an issue ... which I'm not sure about with some other users on this thread.

The G90 is no more or less reliable and is not much different than the G50 with the exception of the obvious functional differences (antenna options, A/B switching, extra cable models)

Hey Dboomer,

you said:

So the difference between the tuner output and the main output is that the main output is muted by the "mute" switch on the transmitters.  In your case it sounds like maybe that could be your problem.  Did you use a single transmitter to test out all the receivers or did you use all 4 transmitters.  I guess I'm asking if it is possible that one of the transmitters has an issue with the mute switch ... or if somehow maybe the rubber button might be sticking?  Did the main outs ever come back to working normally ... or ... are they always messed up?

In your case it looks like the radio section is not an issue ... which I'm not sure about with some other users on this thread.

The G90 is no more or less reliable and is not much different than the G50 with the exception of the obvious functional differences (antenna options, A/B switching, extra cable model

Ok, so, I have tired the base unit with multiple transmitters. Same issue. Mute on or off. I've tried every single permutation possible. So here is what I'm getting, just to be clear. No matter which transmitter I use (we have 6).

Going directly from the the receiver to the mixer, if I output from the main, I get either NO sound, or garbled sound. If I switch the output to the tuner/aux it works. Same is true with any and ALL transmitters. I also have been trying different channels. No difference. I have tried pairing with other receivers and, when paired with a functioning receiver, it works fine from the main output.

I have owned 6 of these. 2 have been defective. I suppose I just got unlucky twice, but that withstanding, 33% of my receivers are defective. If you want to call me, send me a private email to adam@TheDuelingFiddlers.com and we can set up a time.  Kind of alarming.

Please get in touch with me ASAP so we can figure this out. I can just return it all to Amazon, but I'd like to keep using the G50 if we can figure this stuff out. I'm sure there is a possibility that I'm doing something wrong... though I doubt it at this point.

Thanks,

Adam

Hi Miller, can you create a support ticket for me.  I've purchased a Line 6 Relay G50 in Italy where I live and I'm getting randomly a signal dropout but it may occurr ounce or twice in an hr without any notice, it sounds as if there is a very short interruption in the signal.  Could it be RF reflections or hardware any ideas how to figure it out? Thanks

Walt

I just noticed that I did not ask in this thread of everyone having any problems if they are using the factory supplied power supply or are they using some other pedalboard type supply.  You must be able to supply a full 300ma or better to a Relay G50 to operate properly.

With analog devices if you supplied a little less than full power your device would likely work but maybe at a slightly diminished capacity. So in the case of an alalog wireless your sound would get "ratty" before it dropped out and you would know to check it.  The thing about digital products is they go from 100% working to zero in one step with no warning.  If the Relay units do not receive  the proper power they need they will work fine fo awhile but will begin to lose the ability to fight off outside interference problems and eventually shut off/dropout.

Repost: I just heard from my local Line 6 dealer that contacted Line 6 on my  behalf. They said there was a bad manufacturing run of G50's and they  require a firmware update. This is something that Line 6 has to do, so  effected units must be sent in for service or exchanged (if your store  will allow) for a newer unit with updated firmware. If this is the case,  I hope this info saves you all some headaches.

Update:  I exchanged my defective unit for one that was newer (with the updated firmware) and have had zero problems since.  The new one sounds awesome and there's no dropouts.  If you're having the brief, random dropouts, it indeed seems to be a firmware issue related to a particular manufacturing run.  Send it in or exchange and you should be good to go.