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11383 Views 87 Replies Latest reply: Mar 24, 2012 9:41 AM by thomasatkinson RSS
Whitie60 Just Startin' 198 posts since
Apr 24, 2009
Currently Being Moderated

Jun 27, 2011 8:53 AM

Podfarm 2.51 is another Botched Fix. Why aren't L6 listening?

Pretty much looks like it to me. This time the Drivers wont 'Apply' a reduced buffering size. The result is that the sound remains full of POPS & CRackles. Aren't Line 6 Listening I have told that in my other discussions about Driver issues and they go and release this half fix for the doomed PF 2.5. This is just not good enough. Now I want to revert back to 2.02 but something has been left from getting rid of the 'NASTY 2.51' and it wont now initialize. Also noticed that the 2.5 failed to recognise my licence to use it as ELEMENTS in Cakewalk Sonar DAW. This is just not good enough again. Why wont my 2.02 come back and work. All I am left with now is 1.12 I think although I haven't checked yet. MY ADVICE TO ANYONE THINKING OF GETTING UPGRADE TO 2.5 OR VRS 2.51 IS DONT. I WILL BE STICKING TO 2.02 IF & WHEN I CAN GET IT TO RUN AGAIN ON THIS COMPUTER WITH MY UX1.

 

THIS IS A CONTINUATION OF MY PREVIOUS THREAD WHICH I MISTAKENLY MARKED AS ANSWERED WHEN ITS CLEARLY NOT!

 

uPDATE

 

Tried to go back to 2.02 which was working reliably before the PF2.51 download but now I am having problems with this. Dual tone settings are not functioning correctly especially TONE B which works intermittently and then may just stop altogether after a 'COUGHING FIT' leaving no sound from either output. Tone A on its own works fine when its on a single TONE and yes I have plenty of CPU headroom. Seems the 'NASTY PF 2.51' has left its mark on my UX1. Alll this is just so mind numbingly tiresome having to unistall, install , then un-install, restart , check again and still nothing works. I am constantly changing the drivers to my UX1 which seems to be getting pretty confused itself.This is just ruining the LIne 6 experience. I have paid to use at least one version of the PF2 in whatever form but frustratingly nothing is working and its constantly driving me back to use the PF 1.12. I WANT MY PLAYING TIME BACK. I AM NOT PAID TO BE A LINE 6 TECHNICIAN. DO YOUR JOBS & LET ME GET ON WITH MINE. FIX THIS ISSUE!

      • Kelvis360 Just Startin' 98 posts since
        Aug 27, 2010

        Ok, heres where I'm at:

         

        In the midst of Whitie trying to talk me through how he got PF 2.02 back working, the following instructions were given on the correct procedure for setting up 2.51:


         

        Please use the instructions at the page below to completely remove all instances of POD Farm:

         

        http://line6.com/community/docs/DOC-2304

         

        Please update Line 6 Monkey, which will include the update to License  Manager. Then use Monkey to download and install the new driver update.  Upon completion, download and install POD Farm 2.51. Then use the newly  updated License Manager software to de-authorize and re-authorize all of  your computers and devices.

         

         

        So, considering the last time I de-authorized my UX2, I couldn't re-auth it (this thread):

         

        http://line6.com/community/thread/65267?tstart=0 )

         

        I figured that issue may have been caused by a bug in the License Manager (which we received an updated version for).   I followed the procedure posted above and then, as you can guess couldn't re-authorize - I posted a question about the issue here:

         

        http://line6.com/community/thread/66822?tstart=0.

         

         

        Once everything was authorized and setup as indicated, Serge@Support stayed on the line with me while I tested the sound - I strummed the guitar and I could hear distortion coming out the headphones, whoo!   I thought, great it's sorted - but, as soon as I selected a preset, back to unprocessed dry sounds.   Serge said he was going to escalate this to L6Hugo, so hopefully the next patch will work this out.

         

         

        But here's something interesting:   I decided just to mess around since I had it plugged in and I found if I clicked here:

         

        Click here.jpg

         

         

        And then used the arrow keys on my keyboard to quickly cycle between amps or effects and believe it or not - intermittently, it works!   But, (probably because of the fast switching) quite often, the 'lux is sounding like the treadplate, or some other amp it's not supposed to - this behaviour exhibits on any and all amps and effects...For example choose from distortions, cycle quickly through the choices until the sound randomly activates - but then, the pedal displayed onscreen may sound like a random other distortion pedal.

         

         

         

        If 1 is your first effect, amp, whatever and 1) is the correct effect, amp sound that it's supposed to be connected to, when working properly the numbers would be:

         

        1 - 1)

        2 - 2)

        3 - 3)

        4 - 4)

         

        Etc.   However, after key-cycling the selection quickly to attempt to activate the sound, the numbers could be:

         

        1 - 3)

        2 - 4)

        3 - 5)

        4 - 6)

         

        Sometimes cab 'air' works, mostly it doesn't, doesn't make a difference which cab choice you make, the key-cycling trick doesn't seem to work with the cab 'air' as it does with everything else.   All other effects options I've tried work *intermittently* with this key-cycling method.

         

        Crazy, huh?

         

        Anyway, hoping this info might help the L6 guys get us a patch!

         

        Sheesh, TLDR!

  • Line6david Line 6 Support 5,196 posts since
    Jan 27, 2010

    Hi,

       

      If your UX1 is popping and clicking it is most likely related to connection issue or driver conflict.

       

      Have you tried connecting to different USB Ports?

       

      Are you using a USB hub?

       

      try the optimizations in our USB Troubleshooting Guide:

       

      http://line6.com/community/docs/DOC-4282

       

      Also, I notice you are on a Toshiba laptop is it an AMD based computer?

       

      http://line6.com/community/docs/DOC-2215

       

      Disconnect any web cams, digital cameras, or third party audio interfaces and see if the pops and clicks still occur.  

       

      Finally, make sure your video card drivers are up to date.

       

      Thanks,

      David

      Line 6 Customer Support 

      • Kelvis360 Just Startin' 98 posts since
        Aug 27, 2010

        Indeed mate.   I think the thing to keep in mind is that previous to the release of PF 2.50, Monkey 1.40 & Licence Manager - *everything worked like a charm* - on the same PC systems that the aforementioned software currently exhibits issues with (for us, at least).

         

        The hardware hasn't changed fellas, just the software.    Kinda indicates where the problem lies, huh?

      • vries Iknowathingortwo 264 posts since
        Nov 6, 2007

        be sure to set your bitdepth to 16 and your samplerate to 44.1kHz, these values are standard for homerecording and will give you cd-quality sound.

        24bit is used in topnotch studiorecording setups but unless you''re a professional studioengineer and/or recording artist with matching equipement, this will give you no additional soundquality and will only stress your CPU.

        Increasing the buffersize should  help if you''re experiencing pops/crackles but it will also increase latency (time between the instrument played and the sound heard).

         

        FYI: the digital soundsampling that takes place in your computer has two parameters: the samplerate (ie the amount of samples taken every second, 1kHz=1000samples per second) and the bit depth (ie the amount of bits per sample). Multiplying these values gives you the bitrate: 16x44.1=705.6 kilobits per second. This is the amount of bits stored every second for one mono channel, so for stereo the bitrate is 1411kbps (kilobits per second) which is cd-quality.

        • Kelvis360 Just Startin' 98 posts since
          Aug 27, 2010

          Hey Vries,

           

          cheers for the info mate, but my gripe is that my UX2 worked A-ok previous to the 2.50 & 2.51 releases.   I've gone through the setup exactly as stated by the support guys, even called UK tech support and got the fantastically helpful Serge to go through it all with me step by step until everything was as good as it was going to get...

           

          Still, no processed sound on PF2.51, same as on 2.50.   There was nothing more the fella could do to help, aside from raising and escalating the issue to L6Hugo.  Whitie, he said he would raise a ticket for me, but I don't see anything in my suppport tickets window...Maybe that's another glitch?

           

          To be honest, I think the support guys are just avoiding these 2.51 issues for now, as I noticed they were answering questions last night dated *after* some of our 2.51 complaints from a couple of days ago.

           

          Or maybe I'm just losing my sanity true enough!

          • Kelvis360 Just Startin' 98 posts since
            Aug 27, 2010

            Theory confirmed?

             

            http://line6.com/community/thread/66654?tstart=90 - posted 24th June, no reply from L6 support as of 30th.

             

            http://line6.com/community/thread/66857 - posted on the 28th, reply from L6 support on the 29th!

             

             

            Come on guys, give us something to work with (or at least, that L6 are aware of and are working on the problem) other than stock suggestions about USB cables and reinstalls.

             

            Any opinion on what might be causing the 'key-cycling' trick to cause the effects to partially work for me?   Has your QA had any luck reproducing it?

                • Kelvis360 Just Startin' 98 posts since
                  Aug 27, 2010

                  Update on that last post (decided to create a new reply) - Regarding the 'key-cycling trick'.

                   

                   

                  Depending on whether I cycle through the cabs or delays first, the second choice will not work;  So,  it's cab simulation, or delay - not both at the same time.

                   

                  For  example, if first of all I choose a cab, cycle quickly through the cabs  until I hear the sound change (at this point, the cab 'air' function  will work A-ok) and then attempt the same with the delays afterwards -  the delay will *not* work, 100% no matter how many times I try the key  cycling trick.

                   

                  The reverse is also true.  If I choose a  delay first, key-cycle till it works, and then attempt the same with  the cabs afterwards - the 'air' function will not work, 100% no matter  how many times attempted.

                   

                  The problem with the amp/effect you choose randomly sounding like a completely different amp/effect seems to be a side effect of the key-cycling trick.

                • allcrowsareblack Just Startin' 23 posts since
                  Apr 10, 2009

                  Hey Whitie60,

                  You might be on to something there, although I dare say we'll never find out.  I'm getting pretty sick of stock replys.  My PF2.51 won't even load up.  Interestingly this appears to be because of the drivers which cubase appears to understand but my UX1 doesn't want to talk to.  It's not only 2.50 and 2.51 that are the problems, driver v4.2.4.4 is also part of the problem.  That may go some way to explaining why there is such a range of issues.

                   

                  My latest wierdness is that when I try to rienstall the drivers, the installer package for 4.2.4.4 puts in 4.1.1.7.  What the hell is going on?

                   

                  Meanwhile, I can't track, about which I am heartily p**sed off.

                   

                  Steve

                    • allcrowsareblack Just Startin' 23 posts since
                      Apr 10, 2009

                      Nope,

                      Rolled back to prehistory and I currently can't record.  No output to Cubase, although it more or less works in stand-alone.  Interestingly, I completely wiped all L6 off my system, defragged and cleaned up then started with the driver.  Opted for v4.0.2.7, downloaded it, installed it and gues what, yep, that pesky v4.1.1.7 had been installed instead.  How?  Who knows.  There shuold have been no trace of it on my PC, I even checked the installation directories to make sure there was nothing there.  Anyway after that I installed PF 2.2 and I'm now not particularly far removed from where I was.


                      Thought I'd got it there for a while. but my money's on that driver being a big part of the problem, but it's "dug in like an Alabama tic", to coin a phrase...

                       

                      Arse

                       

                      Steve

        • neilwilkes Just Startin' 6 posts since
          Sep 17, 2009

          vries wrote:

           

          be sure to set your bitdepth to 16 and your samplerate to 44.1kHz, these values are standard for homerecording and will give you cd-quality sound.

          24bit is used in topnotch studiorecording setups but unless you''re a professional studioengineer and/or recording artist with matching equipement, this will give you no additional soundquality and will only stress your CPU.

          Increasing the buffersize should  help if you''re experiencing pops/crackles but it will also increase latency (time between the instrument played and the sound heard).

           

          FYI: the digital soundsampling that takes place in your computer has two parameters: the samplerate (ie the amount of samples taken every second, 1kHz=1000samples per second) and the bit depth (ie the amount of bits per sample). Multiplying these values gives you the bitrate: 16x44.1=705.6 kilobits per second. This is the amount of bits stored every second for one mono channel, so for stereo the bitrate is 1411kbps (kilobits per second) which is cd-quality.

          24-bit recording should certainly not stress any modern computer - it is nonsense to say otherwise, and for some of us 16-bit simply isn't good enough but that's another story altogether.

          Also, 1kHz has nothing to do with a sample rate - it is a frequency and has 1,000 cycles per second not 1,000 samples per second. At CD resolution you have 44,100 samples per second - not 1,000!!

  • Line6Hugo Line 6 6,580 posts since
    Apr 8, 2007

    Whitie60,

       

      I have opened a support ticket for you concerning the problems you are experiencing.  Please use the following link to view your ticket:

       

      http://line6.com/account/tickets/view/

       

      Regards,

       

      Line6Hugo

      • Kelvis360 Just Startin' 98 posts since
        Aug 27, 2010

        Hey Whitie,

         

        If I can also add that I'm supposed to have a couple of these 'Golden Tickets' from Serge @ UK Tech Support - but there's nothing showing up for me in the Support Ticket section either.

         

        P.S. don't know if you seen my 'authorised/deauthorised at the same time post' - I think my UX2 is dead...

          • This reply has been hidden. This can happen if the message has been hidden by a moderator, or has been reported as abusive.
            • Kelvis360 Just Startin' 98 posts since
              Aug 27, 2010

              Hi Mark,

               

              Thanks for sharing.

               

              Although, it's hard to take anyone who tells you to "grow up and be civil" (while at the same time calling you a monumental douchebag/fool/sarcastic spoiled brat) seriously in any way, but I'll give it a shot.

               

               

              I hope sometime in the future the Line 6 hardware & software that worked perfectly (on the same unchanged hardware) pre-Monkey+Licence Manager/PF 2.5x works again.   This is the support forum - if users have issues with the hardware & software, this is where we go to make some noise about it.

               

              Congratulations on your hardware working.  Ours doesn't.   That's why we're posting on the support forum.  You seem to be posting here simply to complain and insult the people who are having problems with their gear, even though you have no issues with your hardware & software.  Good for you!

               

              Perhaps if you had a problem, posted an explanation, received a reply from support that completely ignored the explanation in favour of a cut and paste stock reply then maybe you wouldn't feel like having a drink and playing through your real amp either.   Then again, maybe you could do something completely different, like not play your guitar or record anything at all:

               

              You could maybe even go row a boat, take in a football match, give blood, donate to charity, take your dog for a walk, jump off the end of a pier...There are a million things you could do in this world, eh?  For you though, I'd recommend the last option.

               

              You see, the people posting on this Line 6 computer-based recording support forum tend to want to play or record their guitars/instruments/vox on their computer based-recording setups (because their Line 6 hardware/software isn't working) and despite the amount of information given by some of us to L6 Support, particularly by Whitie & Steve Townend, we are basically being told 'uninstall/reinstall/authorise/deauthorise'.   Which doesn't work or help.

               

              Also, some of us may not use (or even own) 'real amps' and just jam/record through our computers and pods.  I know that's the case for myself and a few of the other guys posting on here for the past month or so.   Only problem with that - our Pods aren't working and there's no solution for us, and the majority of the posters on here are posting about, wowser - PF 2.5x problems.

               

               

              One last thing I have to ask, do you have any evidence to back up your claim of 'thousands upon thousands'  of users that are happy and have working setups of PF 2.5x?   Of course  you don't, you just pulled that assumption out of your bung-hole.   Meanwhile, this thread alone has 1,456 views as of now.   If you could  note as well, that PF 2.51, Monkey 1.40 & License Manager 1.01 were  released very quickly after Monkey 1.01, License Manager 1.00 & PF  2.50...Those programs must've needed some bugs fixed, huh?

               

               

              Maybe I should just say there are gazillions of us having problems to further my foolish sarcastic monumental douchebag spoiled ranting brat agenda?

               

              Nah...That'd just be stupid.

               

               

              P.S. Don't want to derail Whitie's thread, so if there's any need to reply to these comments it should be via P.M.

              • allcrowsareblack Just Startin' 23 posts since
                Apr 10, 2009

                Whitie60,

                What driver are you using?  You may have gathered that I've managed to get 2.2 to work in stand alone or as plugin (but still not to record audio) using v4.1.1.7.  Major caveat here is that I'm running XP.  I was on W7 but ditched it because the UX1/PF driver (both versions 4.1.1.7 and the latest) ware causing conflicts and CPU spikes.  As Vista is essentially W7 that wasn't written properly, you may be falling foul of similar architecture.

                 

                For what it's worth

                 

                Steve

                  • allcrowsareblack Just Startin' 23 posts since
                    Apr 10, 2009

                    That's pecisely what I said.

                     

                    I had my PC disected by my local independent (who specialise in building PCs for Audio and built mine in the first place).  I opted for W7 and to be fair, the guys in shop shook their heads a bit 'cause it was, and still is to a degree, an unproven audio platform and Vista is known to be disatrous for audio specific PCs.  While I had 2.2. running, it sort of worked but always crackled and sputtered with momentary graphics freezes.  It turned out that the UX1/PF driver was not happy with W7 architecture and was causing off the scale CPU spikes.  So, I rolled back to XP to stabilise it, 5 days before 2.5 was released, and we all know what happened then.

                     

                    What remains to be seen, of course, is whether it's my motherboard or any other element of the hardware that the drivers are upset with, given that I have similar issues running 2.2 on XP.

                     

                    So, as far as I'm concerned there is no stable version with W7.  I can't help but feel that can't be right though.  There must be people out there running PF and W7 quite happily, which brings me back to hardware...

                     

                    Steve

                    • Kelvis360 Just Startin' 98 posts since
                      Aug 27, 2010

                      Just to chip in Steve - I had been running Gearbox, PF1 & PF2 standalones & recording using the PF2 plugins for Ableton & Sonar with *absolutely no issues whatsover* on Win 7.   From the discs in the box, to the upgrades when I registered, and every other software upgrade & driver worked perfectly up untill to the ones that arrived alongside PF 2.50.

                       

                      On a bog-standard Lenovo laptop.

                       

                      Judging by the posts on this forum, I've got a doubt it's your purpose-built PC that's at fault!

              • mcolquitt Just Startin' 186 posts since
                Nov 14, 2009

                Let me try and make my point again...I will use very small and easy to understand words. Mkay?

                 

                The need for customer support is most certainly where you are at and absolutely have some very real issues with your gear that need to be addressed. Nobody doubts this as far as I know and I most certainly don't. In fact I feel bad that so many talented musicians are unable to use gear that they have purchased. This includes YOU

                 

                NOW my point, Pal...That will never change...things break and need repair or new releases are shipped with bugs and much needed bandaids. It is the way of the world. To act as though you and your grouping here were so important and powerful that Line 6 stop whatever it is/was doing and  shut down whatever assistance they were giving other folks just to satisfy your technological needs is not only rude but selfish and arrogant.

                 

                I challenge you to go back to the start of this wahhhh fest of a thread and read with an open mind the tone and overall demeanor you all have been using.

                 

                 

                QUESTION:

                Lets say someone came up to you in the real world and asked you for a bit of help or assistance because you were well qualified to help in this arena! You asked what was wrong and when they finished their story, then told these folks that they were going to have to wait a bit because you were looking at this same problem for a few other people and didn't have an answer yet. Then without skipping a beat these people told you that they came to you in spite of the fact that you were a  a lazy, stupid, uncaring jerk that doesn't care about peoples feelings and puts them last because you had better things to do.(it continues..)...Not only do you not care about peoples feelings but more blah blah .....would you help him or smack his lights out? I know the answer and so do you.

                 

                Grow up and have a beer...relax and hope that they get it handled soon...because they will get it...just maybe not in YOUR allowed time parameters.

                 

                Make more sense?

                • Kelvis360 Just Startin' 98 posts since
                  Aug 27, 2010

                  tldr - see comments regarding PMs.   P.S. - Whitie,you were right - I guess I owe you a can of coke

                   

                  Question to all:  Does this forum have 'ignore' functionality?

                  • Kelvis360 Just Startin' 98 posts since
                    Aug 27, 2010

                    Aaaaaand back to the troubleshooting now, yes?   Dude shouldn't read this thread: http://line6.com/community/thread/63722?tstart=0 he'd probably have an anneurysm.

                  • mcolquitt Just Startin' 186 posts since
                    Nov 14, 2009

                    While I understand that my opening coment was indeed smug, I can not for the life of me see what you found offensive or wrong about the rest of my remarks. Did you bother to read them? Nope I didn't think so. Go on then! Continue to whinge and complain and stomp your feet, it certainly doesn't become you but it does seem to suit you. Can't even bring yourself to respond to my question? That is not surprising.


                    This is indeed a complete waste of my time. Trying to get a couple fellow musicians to act a bit more civil is not a reality when they have no desire to be so. I hope that when Line 6 gets you the help you need and makes you happy that you will at least have the decency to apologise for your over the top douchebaggery displayed throughout this thread.

                    So I went to that thread that it was said I would  sponaneously combust if I read it and lo and behold I read through 5  pages and found the group to be civil and respectful all the while  expressing their dissatisfaction with their issues. And that, of course, is understandable. here is a snippet of what I am speaking about. From the OP 3rd page

                     

                    Re: Pod Farm 2.5 not working correctly, models missing

                    Yes  it does suck that people are having problems, but realistically I was  quite happy with the older 2.02 version of Pod Farm.  I just got really  excited because 2.5 is 64-bit, which means one less 32-bit plug-in I  have to run through the 32-bit bridge in Logic.  (A necessary evil, but  kind of a PITA, too.)

                     

                    Getting  ticked at Line 6 doesn't help solve the problem, though.  Personally,  my hat goes off to the software developers...  seems to me like that  would be a pretty tough gig.  Nobody is perfect...

                     

                     

                    Thanks for helping me make my point!!

                     

                    Message was edited by: mcolquitt

                    • Kelvis360 Just Startin' 98 posts since
                      Aug 27, 2010

                      lol.

                       

                      Didn't read...Again.   As stated previously, save whatever your comments are for PM's.

                       

                       

                      Either that or *let it go*.

                      • mcolquitt Just Startin' 186 posts since
                        Nov 14, 2009

                        Yes you did...you read it. ....I am dealing with children here! How sad!....*sigh*

                        • Kelvis360 Just Startin' 98 posts since
                          Aug 27, 2010

                          Hey Whitie,

                           

                          Jebus, I just saw that dude posted something in BIG FONTS, so I scrolled past it again.   BIG FONT = AUTHORITY, right?

                           

                           

                          Good to hear 2.02's working for you again - did you see this post?  http://line6.com/community/thread/67626

                           

                          Bloke says he managed to get 2.5x working by installing 2.00 first.   You know, L6 support's replies have always stated to install 2.01 or 2.02 previously.   Didn't even try 2.00 because of that.

                           

                          So whaddya reckon?  Time for more 'testing'?  (I notice the L6 guys are actually just saying that outright now - 'Try this before testing'.)   Who needs QA when you've got a customers who can do the job for you, huh?

                           

                          That's my UX2 been away almost a week - another week to go...Then it'll have been 2 months all in I've been without the use of my L6 equipment.  I've just got a horrible feeling that it'll come back with a big 'nothing wrong with this' sticker on it.   Then I'll plug it in, and be back to square 1 with dry, unprocessed sound that support are unable to provide a workaround for me, and for many others with the same issue.  To be perfectly honest, I've pretty much given up on any hope of anything being posted here (aside from a new software release) helping since I have a thread from the 5th of June http://line6.com/community/thread/65267?tstart=0 which received a stock reply on the 6th - and still has had no feedback or update 1 month and 2 days later.

                           

                          As you already know, the amazing Serge @ UK Tech support (perhaps the dude you may have spoken to yourself) sorted things out for me in around 1 minute flat.   Bit of a difference there.   Guy gets respect because he delivers.

                           

                           

                          Edit, just seen your second post mate - again, like Steve Townend, I'd be very surprised if your system was causing the problem, since like me, everything else you throw at your system seems to work A-ok, as did PF 2.00, 2.01, 2.02.  

                           

                           

                          Ah, wait PF 2.5x doesnt' work - it must be your computer then.

                            • Kelvis360 Just Startin' 98 posts since
                              Aug 27, 2010

                              Mad scientist?   I'm the *maddest* mate

                               

                              I think the fella who got PF2.51 to work done it by installing the later versions 'over the top'...Would kinda make sense if there's something that should be in your system (perhaps installed by 2.00) that isn't there with 2.5x.   I'll give it a whirl when my UX2 gets back (if it still gives dry sound only on 2.5x).   Hopefully, I'll plug it in and all will be well.

                               

                              In other news, I'll hopefully win the lottery this week!   Nah, to keep myself busy I swirled a strat for a local studio's wall:

                               

                              IcoStrat1.jpg

                              IcoStratRear.jpg

                              IcoStratHeadstock.jpg

                               

                              Want one?

  • Line6Don Line 6 Support 5,275 posts since
    Mar 14, 2011

    Hey Whitie60,

       

      We went ahead and resent the ticket information.

       

      An email will be sent to you from Line 6 containing a link if a Line 6 support representative determines that a ticket is necessary to troubleshoot your issue. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support.

       

      http://line6.com/account/tickets/view/

  • obscene911 Just Startin' 3 posts since
    Feb 13, 2009

    I think it's a very simple thing: Line6 employs horrible programmers and when it really comes down to it, because of that, I see them unravelling at the seams. I know that because of this ordeal I will no longer be using Line 6 products. I've reinstated an older interface that is at the very least reliable in doing what it is supposed to do.

     

    With Line6 you pay for a product that provides a certain functionality and Line6 cannot provide proper software to insure that functionality. Am I wrong in saying that we've all been ripped off?

     

    Thanks but no thanks.

  • Line6david Line 6 Support 5,196 posts since
    Jan 27, 2010

    Hi,

       

      If you are planning on installing 2.51 again I would definitely recommend completely uninstalling  POD Farm 2.02 first:

       

      Completely uninstall both POD Farm 1 and POD Farm 2 using the Line 6 Uninstaller within Programs/Line 6/Tools folder before installing 2.51.

       

      Thanks,

      David

      Line 6 Customer Support

        • Kelvis360 Just Startin' 98 posts since
          Aug 27, 2010

          +1 to the support tickets not updating...I've got a bunch of info for Line6 Hugo that I can't add to my ticket anymore.  

           

           

          Counting down:   25 days left on my warranty.

          Status:   UX2 not worked since 5th June.

        • Line6Hugo Line 6 6,580 posts since
          Apr 8, 2007

          Sorry guys, something happened to the ticketing system since last week.  We are currently working on it, hang tight. 

           

          Regards,

           

          Line6Hugo

          • Kelvis360 Just Startin' 98 posts since
            Aug 27, 2010

            Hey Hugo,

             

            Thanks for the update - I managed to speak to Serge again this morning and he added some further info to my ticket that I had for you.   Actually just mailed him some more there...

             

            "Just to confirm I tried the UX2 on a different internet connection (BT Internet) than my own (BE Unlimited) – plugged straight into the router and attempted reinstall firmware/de-authorize/re-authorize using different USB ports each time...Same result: 0xfe from server – forbidden."

             

            So now I'm back at the 'de-authorized' stage with no way of authorizing the thing.

             

          • Kelvis360 Just Startin' 98 posts since
            Aug 27, 2010

            Support Ticket updates are working again folks

  • Line6Hugo Line 6 6,580 posts since
    Apr 8, 2007

    Whitie60,

       

      POD Farm 2.51 seems to somehow be problematic the way you describe (getting pops and clicks within POD Farm 2.51 standalone only after trying many of my recommendations that cleared up all of your other problems except the pops) only on your specific computer system.  As we have had many thousands of downloads of this latest POD Farm 2.51 release, we do not have a flood of people having the same problem.

       

      Your specific problem is isolated to your computer system.  This is why I opened a support ticket to help you 1-on-1 with this problem.  At this point, it seems highly likely like there is some conflict on the system that is causing these audio artifacts.

       

      Sorry for all the trouble you have had with these latest releases, but I'm glad you are at least able to use the POD Farm 2.02.  I have left you new message within your support ticket.

       

      Regards,

       

      Line6Hugo

  • yruama Just Startin' 6 posts since
    Sep 17, 2008

    I have encounter the A/B box and gate problem too. I have notice that appears only with pod Farm standalone. I have check the DPC and I Remark that the DPC increase significantly when we got all condition together.

     

    I have some PoPs and Cracks with my UX2, but it comes from my wificard! When I switch off my wifi card, there is no pops remaining.

    Find a DPC latency checker and test you computer without your UX1 connected. If you find a high DPC latency, the probleme come not from your ux1 but come from another deficient driver.

     

    PS : English is not my mother tong, so excuse me for my misstake (i'm french)

      • yruama Just Startin' 6 posts since
        Sep 17, 2008

        In fact, I have notice this problem since the 2.02 version but I didn't pay attention (I didn't use the A/B box often in this time). In fact, I was testing (ver 2.5) a dual tone picked up from net when I have understand they should be a problem (other than the wifi). In this preset, passing from A+B to A or B alone causes a crappy sound (sounding like a big CPU overload).

         

        So I trying to solve this problem by updating many things ( Windows, Pod farm2, UX2 driver). And finally I started to search for this particular problem. I have open a new thread because I found nothing ( I didn't use the right keyword ). By chance, I have find a link to your thread.

         

        Have to ask what is DPC as i have said I am not too much into Computers other than what i have had to pick up to use Podfarm. I have done a Latency monitoring as advised and that turned up that my computer appeared to be ok to use for direct sound monitoring

        If you monitor your DPC lantency and your CPU usage, you should see a big difference when you use Podfarm 2 with conditions of bug. (you must obtain a big DPC latency and a significantly higher CPU usage).

      • yruama Just Startin' 6 posts since
        Sep 17, 2008

        Wow !, I thought that the probleme was limited to the standalone version, but I have just check CPU usage of plugin version (using performances meter of reaper).In the same condition the CPU usage of plugin increase significantly but in this case it's not enought to do CPU overload on my computer

  • thomasatkinson Just Startin' 9 posts since
    Dec 7, 2009

    I'm wondering if anyone on here ever got their problems actually resolved with Pod Farm 2.5.1?  

     

    I called and talked with tech support before I purcahsed the thing.  I still have the old Toneport DI-S box (came bundled with Gearbox software).  I was told PF 2.5.1 would work with it.  Well, it does work with it through the USB connection.  However, the latency is terrible!  

     

    Howver, with my Gearbox software I can use the microphone inputs (with a connection from the line out mono port on the back of Tone Port DI-S box) and it works great!  I have zero latency! 

     

    Pod Farm 2.5.1 I thought was supposed to be "hardware independent."   So, it looks like it would also give me a choice to use the mircophone input as the device to capture the signal from.  But it does not!  The only choice it gives me is to listen through the USB connection and no matter how many steps I follow (and I've done everything I can find on this website to do), the latency is so bad I might as well just forget it.

     

    Wish I had never purchased it and am going to contact the bank first thing to dispute the charge and uninstall the mess, if I don't see some solutions before weekneds over.  

     

    Very upset.  Wish I had read all of the complaints on here before I purcahsed.  

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