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2101 Views 15 Replies Latest reply: Aug 23, 2011 12:53 AM by RichRenken RSS
fatandugly Just Startin' 19 posts since
Apr 15, 2007
Currently Being Moderated

Jul 27, 2011 12:23 PM

UNHAPPY CUSTOMER Someone @ line 6 please help resolve my defective JTV59 RMA issue

I received a jtv59 on 7/7 and 9 days later it started having the model switching problem. That's frustrating enough but life goes on so I called in to line 6 customer service about a week and half ago and reported the problem. Received an RMA #60000081 and at the end of the call the nice lady who helped me said I would receive an email "by the end of the business day" with a UPS label for me to print out to mail the guitar back. No label email but I did receive an email asking me to rate my experience with support, so apparently the correct email address is on record. Waited a few days, still no label email. Called in Monday, another nice lady told me they had been backed up but  I would receive an email "by the end of the business day" with the label. No email...frustration growing. Did she maybe say by the end of DAYS instead of day? I'm not a religious guy, but if the rapture is what it takes to get my guitar fixed then I'm all for it. Called again yesterday, repeated my story, they patched me through to Andrea who apologized and said it would be taken care of right after we got off the phone...today, still no label. So I've got about an hour invested in phone time now but still no resolution. I could pay to send it back myself, but on principle that would just really **** me off even more that I would have to jump through hoops to fix an issue that should not be happening in the first place. Actually, I already have jumped through hoops.

 

Can someone on Line 6 take the lead on this and GET IT DONE BY HANDLING IT THEMSELVES TO COMPLETION AND MAKE SURE IT'S DONE BY PERSONALLY FOLLOWING UP WITH ME TO MAKE SURE IT HAS BEEN HANDLED? This is exactly what I would do if I had bungled one of my customers returns this badly. Please? Thank you.

 

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