Jul 27, 2011 12:23 PM
UNHAPPY CUSTOMER Someone @ line 6 please help resolve my defective JTV59 RMA issue
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I received a jtv59 on 7/7 and 9 days later it started having the model switching problem. That's frustrating enough but life goes on so I called in to line 6 customer service about a week and half ago and reported the problem. Received an RMA #60000081 and at the end of the call the nice lady who helped me said I would receive an email "by the end of the business day" with a UPS label for me to print out to mail the guitar back. No label email but I did receive an email asking me to rate my experience with support, so apparently the correct email address is on record. Waited a few days, still no label email. Called in Monday, another nice lady told me they had been backed up but I would receive an email "by the end of the business day" with the label. No email...frustration growing. Did she maybe say by the end of DAYS instead of day? I'm not a religious guy, but if the rapture is what it takes to get my guitar fixed then I'm all for it. Called again yesterday, repeated my story, they patched me through to Andrea who apologized and said it would be taken care of right after we got off the phone...today, still no label. So I've got about an hour invested in phone time now but still no resolution. I could pay to send it back myself, but on principle that would just really **** me off even more that I would have to jump through hoops to fix an issue that should not be happening in the first place. Actually, I already have jumped through hoops.
Can someone on Line 6 take the lead on this and GET IT DONE BY HANDLING IT THEMSELVES TO COMPLETION AND MAKE SURE IT'S DONE BY PERSONALLY FOLLOWING UP WITH ME TO MAKE SURE IT HAS BEEN HANDLED? This is exactly what I would do if I had bungled one of my customers returns this badly. Please? Thank you.
I just sent you a private message outlining how you can have your JTV-59 repaired in one day. I had mine done and it took less than a day and I absolutely love it now. I have already done 6 shows since the repair and it is flawless.
Wish I had your luck. Got my 59 back today after it being away to have the 3-way toggle switch repair done and guess what..........there's now a new problem with it! It no longer has a mind of it's own & scrolls through the models randomly which I'm glad about BUT it now each model only has 1 sound instead of having different ones in the different positions :-(
Well, took my JTV59 back to GuitarGuitar in Edinburgh today & they were their usual extremely helpful selves. After giving it a lot of thought last night I'd come round to the idea that maybe being an early adopter of the JTV wasn't such a bright idea at this point in time and, as much as I love everything this technology has to offer, it might make more sense to look at other options and come back to the JTV (or whatever comes along after it) in a couple of years when all the problems they've been having with this line have been sorted out and put to bed.
An evening of trawling through GuitarGuitar's website last night and a call to the manager, Chris, this morning produced an outcome I'm perfectly happy with. The decision to bale out on the JTV wasn't an easy one & I still hope I'll have one in the future but, for now, I've gone with letting them send the JTV59 back to Line 6 as faulty (their first repair didn't work and didn't want to wait in trepidation for it coming back again - or worrying continually that it would develop problems in future even if attempt 2 at repairing it worked).
In it's place I've gone for the PRS SE Mikael Akerfeldt signature model
And, by also trading in my old Ibanez SA260FM was able to add another Spider IV 75 & FBV Shortboard to my collection (the ones I originally bought a couple of years ago have been commandeered by my teenage son and I never really took to the Vox VT40+ I got to replace the Spider).
AND......I've just realised that a bonus for doing all this is that I won't be spending anywhere near as much time on this particular forum as I no longer have a JTV to worry over. I'll just be checking in with the Spider IV forums from time time.
Anyway, good luck to all of you who are waiting patiently for your JTVs and those who already have them. Hope they all behave themselves as they should & not be as problematic as the multitude already moaned about on here!
As I understand it, that PRS SE you got (very nice, btw) is actually made in the same factory as the JTV you just returned. ![]()
It was indeed, but there's no fancy hi-tech wizardry to confuse them with so, not surprisingly, it works perfectly! I think my old Ibanez may have also been born there too actually.
I second you on your sentiments. I returned my 69 due to various reasons.... but in the end I think there is a variax of some generation in my future, however I will not be an early adopter the next time.
I got one of these, a dbz imperial fm honeburst/with case the tones are amazing, great range and the workmanship is imo as good if not better than $2500-$3000 guitars I have played in GC and much much cheaper
Very nice.
here's a couple vids showing it off
http://www.youtube.com/watch?v=nKQ5ZSJ88z8
http://www.youtube.com/watch?v=Dbc3_aVdCqE
http://www.youtube.com/watch?v=LY7RHO8stXI
Thanks Frank...great solution. I have a local guy that can do it.
Line 6 support folks: Can I have the repair part sent to my local Line 6 certified service center and just take the guitar there to have it fixed? It is:
Services: electronics,guitars
6398 Danner Dr.
Sarsota Florida, 34240
941-379-2077
My RMA # is 60000081. I just spoke to Gary and he said he can do it to it if he has the part. What do I need to do to make this happen today? Thank you.
I've handled it myself by setting up the repair with the local guy and delivering the guitar to him. Gotta' say, I'm disappointed that no one from Line 6 jumped in here to help. The cap letters in a post on your own support forum that you have an unhappy customer hoping for your help after getting bounced around for a couple weeks with no resolution to something that would seem a no-brainer to solve...and no one chimes in from the company? That's pretty telling stuff. If there was a similar product from a competitor, guess where I would be? Right now there is no competition. I can't imagine that will be true forever and I'll always remember this experience. I LOVE the product. I wanted to evangelize about it. I'm VERY easy to please & hate to complain. My product was defective and I just wanted one that was repaired without a lot of fuss. ANY response and/or effort would have been appreciated and made me happy...pretty simple really. Now anytime anyone asks me about my cool electric guitar that sounds like an acoustic, I feel like my response should be "I like it, but let me warn you about what happened..."
OK, rant over...I'm going on with my otherwise happy life.
My sincere thanks to the forum members who pitched in to comment & help, especially leyfr01 who took the time to message me, gave me his phone number and talked me through how to deal with it in the easiest way possible. Line 6 (and I) owe you one Frank.
Chuck (fatandugly)
Ahhh, I should have pointed this out to you but only just noticed: The support guys only read the posts that are marked as a question. If you had marked it as a question, they probably would have jumped in. As it is, they probably didn't even see it.
Even if it had been marked as a question, this isn't the support forum for JTV guitars!
That one's over here:
http://line6.com/support/community/support/instruments/jtv?view=discussions
I marked mine as a question got quick results. Support got me a call tag and I shipped my 59 back for repair. I had a problem where the volume control only worked for model sounds, not pickups. I am waiting for the repair to be completed.
I do not think Line 6 support monitors every post (that would be hard). I think they only tackle mthe questions. Or call Line 6 on tmhe telephone.
fatandugly wrote:
Can someone on Line 6 take the lead on this and GET IT DONE BY HANDLING IT THEMSELVES TO COMPLETION AND MAKE SURE IT'S DONE BY PERSONALLY FOLLOWING UP WITH ME TO MAKE SURE IT HAS BEEN HANDLED? This is exactly what I would do if I had bungled one of my customers returns this badly. Please? Thank you.
Unfortunately you posted this in the Variax DISCUSSION forum, not the Line6 Support forum.
Hopefully Rich R will shut this forum down so people don't get confused.
Line 6 Support DOES NOT read this forum. Sorry.
That is right Martin. Hey fatandugly, did you get taken care of?
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