Hello,

  Have you tried a different SD card that is between 1-2 gigs of storage?  Did you try a fresh download and a different computer to ensure the problem is not there?

If you need further assistance, please provide the following information from:

Before Posting a Question

http://line6.com/community/docs/DOC-4429

·         Line 6 Product:

·         Flash memory, USB Firmware  versions installed:

·         Line 6 Monkey version installed:

·         Line 6 Drivers version installed:

·         Line 6 Application (i.e. Riffworks, Line 6 edit, Gearbox) software and version:

·         Operating System version

·         Is this a dual boot system?  If yes, please list all applicable operating systems:

·         CPU / Processor Type and Speed

·         Amount of RAM

·         USB Ports: (#, location, speed 1.0/2.0):

·         USB Devices connected to on your system: (Including any HUBs):

·         Security software installed on your system (anti-virus, pop-up blockers, firewalls):

·         Audio recording programs on your system (i.e. Sonoma, Ableton, Cakewalk, Pro Tools, etc):

·         Audio playback programs on your system (i.e. Real Player, Winamp, Itunes, WMP):

·         Type of internet connection: Cable modem, DSL, satellite, dial up:

Please note: Line 6 does not support satellite or dial up internet service

General troubleshooting questions (choose N/A if it does not apply):

·         Does Line 6 Monkey recognize your device?

·         Have you reinstalled the drivers for this device directly from the Line 6 website for your OS?

·         Have you tried different USB cables?

·         Are you connecting directly to a USB port on the back of your computer?

·         Have you shut down all security software/other programs?

·         Have you tried to replicate the problem on a different computer?