Currently Being ModeratedSep 30, 2011 10:44 AM (in response to GuitarKidd)Re: RE: Very New G50 Wireless Cable Won't Secure
Absolutely. Please make a copy of your purchase receipt and your system to the nearest Authorized Line 6 Service Center (ASC): http://line6.com/support/serviceCenters/
They can replace the input jack on your TBP12 under warranty for you.
Currently Being ModeratedOct 27, 2011 4:27 PM (in response to GuitarKidd)Re: Very New G50 Wireless Cable Won't Secure
Hello Line 6,
I too have this EXACT problem. The only difference is I am having intermitten fall off of my signal because of it (I guess I jump around a little more than the guy above ;-) ). I purchased another cable as I thought the cable was the issue but it still does not seed or lock into the unit.
I did as you instructed above and contacted my nearest ASC (which is 20 miles away) and spoke with George at GPS (complete info below) and he said he really couldn't help me with the part I would need to replace the whole unit and he asked me to see if Line6 could do this for me as he's not set-up to do this kind of thing.
My band plays every weekend so I need the unit and don't want to send in the transmitter and wait for another one to be sent back, I just need the part sent to me.
PLEASE HELP let me know what you can do for me. I purchased my unit in July '11 thru Amazon and have a copy of my receipt.
Please email me what you need from me to facilitate (s/n, copy of recipt, etc.).
13045 Tom White Way Suite I
Currently Being ModeratedNov 2, 2011 2:36 PM (in response to GuitarKidd)Re: Very New G50 Wireless Cable Won't Secure
I did what you asked above and contacted the service team and here's their reply...
Sorry this is not a warranty repair.
Please locate a service center through this site:
Help, I'm getting the "run around."
Currently Being ModeratedNov 2, 2011 3:20 PM (in response to DLR4VH)Re: Very New G50 Wireless Cable Won't Secure
Also, will this transmitter work with my Relay G50?
Currently Being ModeratedNov 10, 2011 10:05 AM (in response to GuitarKidd)Re: Very New G50 Wireless Cable Won't Secure
Hi Line 6
I see my service ticket (165691) has been "closed" but I want to make sure it's still being worked as I sent in my transmitter to Line 6 on Monday, Nov. 7th and you should have received it on the 8th. Eric Stevens said he would expedite the repair for me. Please provide status. Thank you!