Community: iMac doesn't recognize Tone Port UX2

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1609 Views 2 Replies Latest reply: Oct 14, 2011 3:40 PM by Line6david

poshlivsena

1 posts since
Aug 4, 2007

Currently Being Moderated

Oct 5, 2011 11:07 AM

iMac doesn't recognize Tone Port UX2

I bought the Tone Port UX2 around 2007 and now I got the new iMac and downloaded the software, the computer doesn't "see" the hardware when I plug it in. What do I do?

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Tags: ux2, gearbox, update, problem, compatible, tone_port, imac

Line6david
5,196 posts since
Jan 27, 2010

Currently Being Moderated

Oct 11, 2011 11:51 AM (in response to poshlivsena)
RE: iMac doesn't recognize Tone Port UX2

Hi,

Have you updated to the latest drivers from our website?

http://line6.com/software/

Also, are you connecting the device with a USB hub?

Check out our USB audio troubleshooting FAQ it has helped a lot of users with similar issues:

http://line6.com/community/docs/DOC-4282

Thanks,
David
Line 6 Customer Support

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Line6david
5,196 posts since
Jan 27, 2010

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Oct 14, 2011 3:40 PM (in response to poshlivsena)
Re: iMac doesn't recognize Tone Port UX2

Hello,

It has been at least 48 hours since we've heard from you. We're going to assume your question has been answered and close this support ticket. If you feel your question(s) have not been answered, or, if you have further questions, please feel free to re-open a support thread within our support community and we will answer your questions accordingly. Thanks!

Line 6 Support

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Oct 5, 2011 11:07 AM

iMac doesn't recognize Tone Port UX2

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