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3339 Views 57 Replies Latest reply: Nov 16, 2011 10:02 AM by ozbadman RSS
PitbullTodd Just Startin'
PitbullTodd
45 posts since
Sep 8, 2011
Currently Being Moderated

Nov 3, 2011 12:34 AM

Bye Hd

well i tried podhd and i can honestly say i completly wasted 10-12 hours of my life. i'm going back to the old pods and podfarm. hopefully the glitches in the hd lines will get worked out. it's pretty obvious that there are numerous glitches, just look at all the threads addressing the excact same issues. i've used guitar rig, amplitube, podfarm, pod x3, free amp sims, and a bunch of cab impulses and not one time did i have a problem getting the gear to work.

  • jimsreynolds Power User
    jimsreynolds
    2,227 posts since
    Jun 27, 43450
    Currently Being Moderated
    Nov 3, 2011 12:39 AM (in response to PitbullTodd)
    Re: Bye Hd

    Can you give some idea of the kind of problems you have been facing?   The HD series is not perfect but the majority of significant bugs have been worked out of the line now.   It may be that you have either a duff unit or problems that we can seek to address.

    • Rowbi Expert Line 6 User
      Rowbi
      7,745 posts since
      Nov 25, 2006
      Currently Being Moderated
      Nov 3, 2011 1:36 AM (in response to jimsreynolds)
      Re: Bye Hd

      jimsreynolds wrote:

       

      Can you give some idea of the kind of problems you have been facing?   The HD series is not perfect but the majority of significant bugs have been worked out of the line now.   It may be that you have either a duff unit or problems that we can seek to address.

      +1... what's not working for you?  Let's try to help you, as you sound like you want to use the POD HD, but you need it to work... well let's try to do that.

       

      I have all 5 POD HD units, and have no issues with any of them, so I'm wondering if you just have a faulty unit, or if you have an old version of the firmware.  Or dare I say it, you're doing something wrong... afterall sometimes it's not that easy to get used to a new multiFX box.

       

      Lastly, please remember taht looking on this forum can sometimes help to highlight what issues some people are having, yet you don't know how many tensof thousands of happy users are out there, as happy users tend to not post on support forums...  From what I know, I'd have an educated guess that the failure rate is under 1% for hardware faults with the POD HD series.  Aside from a few larger bugs which got ironed out in the April 1.3 and 1.31 flash updates (free updates they were) there's only a few small bugs that I know still exist, and are either due to be fixed, or can be worked around.

       

      Cheers

       

      Rowbi

      • Nick_Mattocks Best of the Best
        Nick_Mattocks
        9,065 posts since
        Mar 26, 2007
        Currently Being Moderated
        Nov 3, 2011 4:22 AM (in response to Rowbi)
        Re: Bye Hd

        Make that + 2

         

        @ PitBullTodd

         

        I'm sorry you're having difficulty in achieveing what you want expect from your POD HD (which one do you have?)

         

        I have had my HD500 since June 2010 and have to say that it has been hammered in terms of usage.  Not one problem relating to hardware - or software for me either, but there have certainly been a number of improvements and fixes for some bugs that caused issues for some users.

         

        I'm assuming that your unit is not actually faulty right now because I don't know what problems you're having, but yes, like any electronics product, there is always a small chance that you may have a faulty unit

         

        I have the POD HD desktop and the POD HD Pro as well - I haven't got the HD300 and HD400 like Rowbi has but all the POD HD units I have got here have been 100% reliable.

         

        I'm not new to PODs.  I also have a POD 2.0 original spec, an XT Live which was not/is not a bad unit at all and I have used it successfully at some gigs in the past, and I have an X3 Live which whilst being great for me as a modelling solution for recording work or pretty good through a PA, I just could never get on with how it sounds through any of my guitar amps in any output mode.  The POD HD, HD500 and HD Pro all sound more realistic and feel more realistic to me than any of the earlier generation PODs through any amp, PA or FRFR system.  Just my experience and opinion which like yours will be largely subjective

         

        Even if you really are done with your POD HD, it would be helpful to others perhaps to know what the nature of your problems are and how you've been attempting to use your POD HD in terms of connections, output modes, the amp you're plugging it into etc..., and maybe some of us can help you resolve whatever your issues are.

         

        I do understand frustration with the technology surrounding some modelling gear.  I have a GT-10 too and after the first few weeks of owning it and being initially wowed by the potential  - exactly like my X3 Live - I went back to my Marshall head, cab and stomp boxes because they sounded better.  The GT-10 and the X3 live are still there but Ionly use them really when doing bits of recording here and there.  The HD500 on the other hand has been pretty much glued to whatever amp rig I've used in the last 17 months and it's been rare for me to go 'commando' so to speak without the HD500 (or one of its close relatives) being attached to my guitar rig.

         

        Maybe the POD HD isn't for you - PODs and similar products don't suit everyone, but I suspect there is some help for you in this forum from some very knowledgeable and experienced users like Jim and others as well as from any of the L6 Experts and Line 6 staff - if you want it that is.....

         

        Nick

        • SSstormtrooper Just Startin'
          SSstormtrooper
          94 posts since
          Jan 19, 2011
          Currently Being Moderated
          Nov 4, 2011 5:08 AM (in response to Nick_Mattocks)
          Re: Bye Hd

          Maybe you wrote off the GT-10 too early lol.Check out some of the patches made by JamesLimborg on youtube.He used some 64 band spectrum analyzer dooma-johnnie to replecate famous tones.Although to me some sound somewhat tinny some are great.

           

          Most people fall short in the patch programming department and get frustrated and blame the gear when really the only limitation is  their patience,knowledge and a creative ear.Admitted I have yet to find one great heavy distortion sound I am totally happy with on my own but I've only begun my quest hahaha.(just got it recently)

           

          Likewise I've heard some great demos of the HD300 and HD500 as well.Also like I've mentioned about my SV HD100 mkii previously is that when I first got it I thought all of the presets sounded like kerrap but after dialing in the eq and other parameters to match my gear some sounded awesome.

           

          Just sayin' Nick

          • Nick_Mattocks Best of the Best
            Nick_Mattocks
            9,065 posts since
            Mar 26, 2007
            Currently Being Moderated
            Nov 4, 2011 6:47 AM (in response to SSstormtrooper)
            Re: Bye Hd

            SSstormtrooper wrote:

             

            Maybe you wrote off the GT-10 too early lol.Check out some of the patches made by JamesLimborg on youtube.He used some 64 band spectrum analyzer dooma-johnnie to replecate famous tones.Although to me some sound somewhat tinny some are great.

             

            Most people fall short in the patch programming department and get frustrated and blame the gear when really the only limitation is  their patience,knowledge and a creative ear.Admitted I have yet to find one great heavy distortion sound I am totally happy with on my own but I've only begun my quest hahaha.(just got it recently)

             

            Likewise I've heard some great demos of the HD300 and HD500 as well.Also like I've mentioned about my SV HD100 mkii previously is that when I first got it I thought all of the presets sounded like kerrap but after dialing in the eq and other parameters to match my gear some sounded awesome.

             

            Just sayin' Nick

             

            I'm sure you're right    I'm certainly not short on patience or knowledge in achieving the sound I want, but I'm no different to most people in that when I want to play, I just basically want to plug in, dial in my sound in less than a minute and play.  If there's an easy way to do that, then I'm going to follow the path of least resistance

             

            When I'm gigging a proper set I want to be able to easily access a small selection of patches that I've prepared earlier and if I need to tweak easily on the fly it has to be quick and easy. 

             

            I haven't written the GT-10 off completely. I still have it.  I believe it is capable of making some great sounds and I have got some decent results out of it, but the big downer for me is that it's simply nowhere near as intuitive for simple patch creation as the POD HD500 is or even the X3 Live which like the GT-10 I don't really find great into a real amp.  If the amp on its own sounds better than whatever I'm plugging into it, then I'm always going to use the amp plus stomp boxes, but if something like the POD HD + amp can equal the sound of the amp on its own, which for me it does, then I'm more than happy to use it.   With the HD500, I can dial in a usable patch in 30 seconds flat in a logical manner.  I know it's not massively difficult doing something similar with the GT-10 - I have had it for over three years after all, but for me the GT-10 doesn't touch the HD500 for ease of use or tone.

             

            Affordable, realistic and effective amp modelling came of age for me with the POD HD500 and it is the first POD based solution I've stuck with consistently for over 17 months.  There's one reason for that and that is for me it basically does a good job which is not a lesser job than the amp does on its own.

             

            Nick

      • PitbullTodd Just Startin'
        PitbullTodd
        45 posts since
        Sep 8, 2011
        Currently Being Moderated
        Nov 3, 2011 2:08 PM (in response to Rowbi)
        Re: Bye Hd

        for some reason my usb ports aren't connecting to the podhd. i know the port i'm using and the cord are in working order because i can unplug the cable from the podhd and plug it into my pod gx and it connects fine.

        • silverhead Expert Line 6 User
          silverhead
          9,592 posts since
          Apr 1, 2009
          Currently Being Moderated
          Nov 3, 2011 2:14 PM (in response to PitbullTodd)
          Re: Bye Hd

          It's possible that the usb connection on your Pod is simply faulty. It sounds like this is a new device - is it reasonably convenient for you to return it and get a replacement to try?

          • PitbullTodd Just Startin'
            PitbullTodd
            45 posts since
            Sep 8, 2011
            Currently Being Moderated
            Nov 3, 2011 2:24 PM (in response to silverhead)
            Re: Bye Hd

            silverhead wrote:

             

            It's possible that the usb connection on your Pod is simply faulty. It sounds like this is a new device - is it reasonably convenient for you to return it and get a replacement to try?

            not really. i'm about 2 hours away from where i could exchange it, but if i have to then i guess i have to

            • ozbadman Gear Head
              ozbadman
              1,474 posts since
              Apr 17, 2008
              Currently Being Moderated
              Nov 3, 2011 4:18 PM (in response to PitbullTodd)
              Re: Bye Hd

              I'd also try it from a different computer, maybe a 2nd or a friend's before the two-hour drive. If it doesn't work from someone else's then yeah, it may be a faulty USB port on the POD.

            • Mr_Arkadin Expert Line 6 User
              Mr_Arkadin
              2,379 posts since
              Jan 25, 2007
              Currently Being Moderated
              Nov 4, 2011 3:06 AM (in response to PitbullTodd)
              Re: Bye Hd

              btw, for future reference, use the "Mark as question" option when posting a technical query, as this ensures that a Line 6 bod will see it - currently all your threads are invisible to Line 6.

    • PitbullTodd Just Startin'
      PitbullTodd
      45 posts since
      Sep 8, 2011
      Currently Being Moderated
      Nov 3, 2011 10:03 AM (in response to jimsreynolds)
      Re: Bye Hd

      i think i need to say this. when i play through the podhd300 with my headphones on the tone i get is killer. i have not one bad thing to say as far as that area goes. i don't play live i only have a digital rig for recording so the fact that i can't get this working on the pc makes the hd useless for myself. i'm very computer savy and have had my pc optimized for computer recording. i suspect the problem is something to do with the Flash Memory. no matter what i do i can't get the update selection button to activate so i can't update the Flash Memory.

       

       

      pic.png

      • silverhead Expert Line 6 User
        silverhead
        9,592 posts since
        Apr 1, 2009
        Currently Being Moderated
        Nov 3, 2011 10:07 AM (in response to PitbullTodd)
        Re: Bye Hd

        The picture you posted is cut off on the right side. Normally, in this right hand area, there is a button that says Úpdate from File....'  If you see this button, you can try downloading the firmware file manually from the Downloads section of this website (see tab at top of this page). Once it is on your computer try the Update from File option in Monkey, and point it to your downloaded firmware file.

      • ozbadman Gear Head
        ozbadman
        1,474 posts since
        Apr 17, 2008
        Currently Being Moderated
        Nov 3, 2011 10:23 AM (in response to PitbullTodd)
        Re: Bye Hd

        Given that your HD works at all, I doubt the problem is the flash memory. It's more likely to be a comms problem. Try plugging your USB cable into a rear port. The Line 6 USB drivers don't seem to always like front ports.

      • spaceatl Expert Line 6 User
        spaceatl
        4,456 posts since
        Jan 24, 2007
        Currently Being Moderated
        Nov 3, 2011 10:48 AM (in response to PitbullTodd)
        Re: Bye Hd

        I have gotten that to happen with my HD400 when I ignore the disconnect notice installing the driver...Sometimes this will happen in the Edit install as the driver is bundled there (driver can be de-selected in that installer but is selected by default)...I would suggest you try reinstalling the driver and disconnect the USB when the driver install launches...reconnect when the installer tells you to...

      • Mr_Arkadin Expert Line 6 User
        Mr_Arkadin
        2,379 posts since
        Jan 25, 2007
        Currently Being Moderated
        Nov 3, 2011 2:31 PM (in response to PitbullTodd)
        Re: Bye Hd

        The fact you have a "?" and a dash by "Installed" this means your computer is not seeing the Pod, so you cannot update. This is a problem of communication, not of the Pod flash memory.

         

        You need to try the Pod in a different USB port directly into your computer (no USB hubs) to see if your computer recognises it - you should get the "New hardware installed" Windows message. It is also worth reinstalling the drivers, making sure you unplug the Pod when instructed and hitting "Continue anyway" when Windows tries to warn you about unsigned drivers.

        • PitbullTodd Just Startin'
          PitbullTodd
          45 posts since
          Sep 8, 2011
          Currently Being Moderated
          Nov 3, 2011 2:04 PM (in response to Mr_Arkadin)
          Re: Bye Hd

          Mr_Arkadin wrote:

           

          The fact you have a "?" and a dash by "Installed" this means your computer is not seeing the Pod, so you cannot update. This is a problem of communicayion, not of the Pod flash.

           

          You need to try the Pod in a different USB port directly into your computer (no USB hubs) to see if your computer recognises it - you should get the "New hardware installed" Windows message. It is also worth reinstalling the drivers, making sure you unplug the Pod when instructed and hitting "Continue anyway" when Windows tries to warn you about unsigned drivers.

          i agree with you. it's some how not communicating through the usb port. i'm using a port in the back of the computer. that same port connects just fine when i use my pod gx.

  • hansvaneven Just Startin'
    hansvaneven
    372 posts since
    Jan 31, 2007
    Currently Being Moderated
    Nov 3, 2011 3:13 AM (in response to PitbullTodd)
    Re: Bye Hd

    While there are still some bugs, and the unit desperately needs some updates (EQ, more amps) you should really reconsider your observation, because for the money it's the best amp modeler you can find today.

     

    Hans

    • AZGdude Just Startin'
      AZGdude
      155 posts since
      Oct 1, 2010
      Currently Being Moderated
      Nov 3, 2011 9:23 AM (in response to hansvaneven)
      Re: Bye Hd

      hansvaneven wrote:

       

      While there are still some bugs, and the unit desperately needs some updates (EQ, more amps) you should really reconsider your observation, because for the money it's the best amp modeler you can find today.

       

      Hans

      I would have to agree with hansvaneven that the HD is currently the best hardware based amp modeler available for the price. But I must also agree that the HD is in desperate need of updates. I recently downloaded the demo of Scuffham S-Gear ($75 to buy), and comparing the HD to S-Gear makes it painfully obvious that the HD is falling far behind other solutions. The dynamics, feel, volume control response and tone of S-Gear are all head and shoulders above the HD. Obviously the HD has a huge advantage in being a complete, easy to use package, but when talking sound quality it is falling far behind. Hopefully Line 6 will start pushing out some updates to close the sound quality gap, but after six month of no updates its getting frustrating to wait.

    • PitbullTodd Just Startin'
      PitbullTodd
      45 posts since
      Sep 8, 2011
      Currently Being Moderated
      Nov 3, 2011 1:57 PM (in response to hansvaneven)
      Re: Bye Hd

      hansvaneven wrote:

       

      While there are still some bugs, and the unit desperately needs some updates (EQ, more amps) you should really reconsider your observation, because for the money it's the best amp modeler you can find today.

       

      Hans

      that's all good but if i can't use it then the greatness of it's amp modeling kind of means nothing

  • DeanDinosaur Iknowathingortwo
    DeanDinosaur
    443 posts since
    Jul 30, 2009
    Currently Being Moderated
    Nov 3, 2011 5:03 AM (in response to PitbullTodd)
    Re: Bye Hd

    PitbullTodd wrote:

     

    well i tried podhd and i can honestly say i completly wasted 10-12 hours of my life. i'm going back to the old pods and podfarm. hopefully the glitches in the hd lines will get worked out. it's pretty obvious that there are numerous glitches, just look at all the threads addressing the excact same issues. i've used guitar rig, amplitube, podfarm, pod x3, free amp sims, and a bunch of cab impulses and not one time did i have a problem getting the gear to work.

     

    All I can say to you is in 10 to 12 hours you could have had the output setting set incorrectly and in that case the POD won't sound right!  I have extensive software experience and have used almost all amp simulations out there including everything you mentioned, and I can't imagine going back to any of them.

     

    The first day I received MY HD I had a similar experience to yours until I realized that the output was set to the wrong setting, I was playing in my PA and it wasn't set to Studio Direct like it should. Once I changed to the correct settings, right at that moment I knew I realized how superior the HD is to X3, Amplitube etc. I know I'm not the only one becuase many have gotten the HD working for them. So unless you've read the manual in the 10-12 hours and you know you have the right setup, or let everyone here know what setup you have so they can help you, you my friend is making hasty decision and you might never know what you would be missing on. To me leaving the HD and going back to XT, X3, Amplitube etc, is like abandoning my car for a horse and buggy. Once you get your HD properly setup, you will know what everyone is raving about, but as others have mentioned, you need to let us know what specific issue you’re having.

    Kind Regards,

     

  • TheRealZap Expert Line 6 User
    TheRealZap
    11,829 posts since
    Dec 22, 2006
    Currently Being Moderated
    Nov 3, 2011 6:15 AM (in response to PitbullTodd)
    Re: Bye Hd

    they don't go back through and clean up the forum after they resolve issues...

    many issues were resolved by updates...

    if you didn't update the hd... then yes... you might have had issues...

    anyway... move along... nothing to see here.....

  • earachemyeye Just Startin'
    earachemyeye
    2 posts since
    Jan 12, 2011
    Currently Being Moderated
    Nov 3, 2011 8:57 PM (in response to PitbullTodd)
    Re: Bye Hd

    Hi, I had the very same issue. There is nothing wrong with your computer it IS a software bug. My laptop also stopped communicating with my pod500 after updating line6 monkey with the latest version. What is happening is monkey is not seeing your pod because there is no firmware visible to it. Hence the absense of it on the left side of the update list. I had to uninstall all line6 software from my computer and reinstall everything and flash the pod with the latest firmware again. That got me going again. Try this it should work. I did have to go through the process 2 times though. Make sure you read the pop up menus and install the drivers when asked. DOH!

    • DeanDinosaur Iknowathingortwo
      DeanDinosaur
      443 posts since
      Jul 30, 2009
      Currently Being Moderated
      Nov 4, 2011 5:17 AM (in response to earachemyeye)
      Re: Bye Hd

      I've had some USB connectivity issue the other day and it was fixed by restting HD500 Hardware setting without reflashing. All I did was press the left arrow on the 4 way button. I had to recaliberate the continuous controller after doing that, that was it.

      • jimsreynolds Power User
        jimsreynolds
        2,227 posts since
        Jun 27, 43450
        Currently Being Moderated
        Nov 4, 2011 8:47 AM (in response to DeanDinosaur)
        Re: Bye Hd

        +1 on Dean's suggestion.  Another board member was having weirdness with USB but in their case with HD Edit. This move (suggested by Dean and  endorsed by Line6 Hugo) fixed it.

         

        Details here http://line6.com/support/message/324731#324731

         

        To quote Hugo: 

         

         

          Try performing the Global Settings Reset on the POD HD500 by holding down the LEFT ARROW button as you power on the POD by inserting the power supply.  This will clear the setlist names and the global settings in the Setup Menu, but it will not clear out presets.  Try this and then test with connecting to the computers.

         

        It does seem to be the case that sometimes there can be odd USB hangups with the HD. 

        • PitbullTodd Just Startin'
          PitbullTodd
          45 posts since
          Sep 8, 2011
          Currently Being Moderated
          Nov 4, 2011 3:58 PM (in response to jimsreynolds)
          Re: Bye Hd

          can i just plug it into a different computer and tell if it's connecting to that computer without having to download all the line 6 software?

          • jimsreynolds Power User
            jimsreynolds
            2,227 posts since
            Jun 27, 43450
            Currently Being Moderated
            Nov 4, 2011 4:40 PM (in response to PitbullTodd)
            Re: Bye Hd

            I think you would need to install the drivers at the very least.  They can be downloaded separately from Monkey if needed.  There is an uninstaller too so they come off pretty easy.

             

            If I was you, I would get the drivers, Monkey and HD Edit onto a USB stick, install them on the test machine, test the HD and then uninstall.

             

            I would try Dean's reset first though

  • PitbullTodd Just Startin'
    PitbullTodd
    45 posts since
    Sep 8, 2011
    Currently Being Moderated
    Nov 5, 2011 4:19 PM (in response to PitbullTodd)
    Re: Bye Hd

    Update    

     

    i have everything working on my podhd300 except for being able to create and swap tones via the edit software. the presets that i've gotten from people i had to open them in the edit sofware and then manually enter the settings into my podhd. i've set up everything in reaper and had no problems recording with it. too soon to tell if i think it's better than the x3. i stiil have to do some major tone tweaking before i can really tell what the hd can do. pain in the butt having to tweak tones manually but at least i'm making music now.

    • jimsreynolds Power User
      jimsreynolds
      2,227 posts since
      Jun 27, 43450
      Currently Being Moderated
      Nov 6, 2011 4:58 AM (in response to PitbullTodd)
      Re: Bye Hd

      That is positive but is limiting still.  Did you try the reset ?

      • PitbullTodd Just Startin'
        PitbullTodd
        45 posts since
        Sep 8, 2011
        Currently Being Moderated
        Nov 6, 2011 12:56 PM (in response to jimsreynolds)
        Re: Bye Hd

        i've tried every suggestion from this thread and it got the hd going but not the edit

        • silverhead Expert Line 6 User
          silverhead
          9,592 posts since
          Apr 1, 2009
          Currently Being Moderated
          Nov 6, 2011 1:23 PM (in response to PitbullTodd)
          Re: Bye Hd

          Does Line 6 Monkey now recognize the Pod HD?

          • PitbullTodd Just Startin'
            PitbullTodd
            45 posts since
            Sep 8, 2011
            Currently Being Moderated
            Nov 6, 2011 2:42 PM (in response to silverhead)
            Re: Bye Hd

            i'm assuming it does because i'm able to record with it in my daw. the flash memory still has a ? in front of it.

            • ricksox UberGuru
              ricksox
              11,600 posts since
              Mar 28, 2006
              Currently Being Moderated
              Nov 8, 2011 2:48 PM (in response to PitbullTodd)
              Re: Bye Hd

              When you power up your POD does it say which version of Flash memory you have installed? Also, were you able to actually test it on another computer?

               

               

              Line6Miller

              • PitbullTodd Just Startin'
                PitbullTodd
                45 posts since
                Sep 8, 2011
                Currently Being Moderated
                Nov 8, 2011 4:42 PM (in response to ricksox)
                Re: Bye Hd

                does not say which version. just has a minus sign. i tried to install it on my old mac but couldn't because it's a power pc not an intel. it's a major pain putting all these presets in using just the podhd300. it's defenitley connected to my computer but for some reason the edit software doesn't recognize it.

                • silverhead Expert Line 6 User
                  silverhead
                  9,592 posts since
                  Apr 1, 2009
                  Currently Being Moderated
                  Nov 8, 2011 5:47 PM (in response to PitbullTodd)
                  Re: Bye Hd

                  To find out what firmware version is installed on your Pod HD300, check the Setup menus.

                   

                  To access the Setup options, press the PRESETS knob, and use the Nav. Disc Left/Right arrow buttons to navigate to the SETUP menu. Then keep pressing the Down nav key until you reach the screen that displays the firmware version that is installed. What is it?

                • ricksox UberGuru
                  ricksox
                  11,600 posts since
                  Mar 28, 2006
                  Currently Being Moderated
                  Nov 9, 2011 10:53 AM (in response to PitbullTodd)
                  Re: Bye Hd

                  PitbullTodd wrote:

                   

                  does not say which version. just has a minus sign. i tried to install it on my old mac but couldn't because it's a power pc not an intel. it's a major pain putting all these presets in using just the podhd300. it's defenitley connected to my computer but for some reason the edit software doesn't recognize it.

                  Just so I'm clear here. When you plug the power supply into your HD300 the LCD screen while loading DOES NOT show a firmware version rather just a minue sign? I'm talking about the actual POD LCD screen and NOT what you see in Line 6 Monkey.

                  • PitbullTodd Just Startin'
                    PitbullTodd
                    45 posts since
                    Sep 8, 2011
                    Currently Being Moderated
                    Nov 9, 2011 4:03 PM (in response to ricksox)
                    Re: Bye Hd

                    i forgot to look at that yesterday. i will check it when i get off work. last night i manually made sure every single driver on my computer was up to date, uninstalled and reinstalled all line 6 components and still no luck.

                    • ricksox UberGuru
                      ricksox
                      11,600 posts since
                      Mar 28, 2006
                      Currently Being Moderated
                      Nov 9, 2011 4:49 PM (in response to PitbullTodd)
                      Re: Bye Hd

                      PitbullTodd wrote:

                       

                      i forgot to look at that yesterday. i will check it when i get off work. last night i manually made sure every single driver on my computer was up to date, uninstalled and reinstalled all line 6 components and still no luck.

                      It's important to know that piece of info because that could be the difference between a hardware and software problem.

  • smrybacki Just Startin'
    smrybacki
    6 posts since
    Jan 29, 2007
    Currently Being Moderated
    Nov 9, 2011 10:50 AM (in response to PitbullTodd)
    Re: Bye Hd

    Well PitBullTodd, at least the level of user and company representative support you get at Line6 is impressive

    • PitbullTodd Just Startin'
      PitbullTodd
      45 posts since
      Sep 8, 2011
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      Nov 9, 2011 4:04 PM (in response to smrybacki)
      Re: Bye Hd

      LOL i guess that's one way to look at the bright side.

      • DeanDinosaur Iknowathingortwo
        DeanDinosaur
        443 posts since
        Jul 30, 2009
        Currently Being Moderated
        Nov 10, 2011 4:13 AM (in response to PitbullTodd)
        Re: Bye Hd

        I suggest that you

        A-:

        1-Uninstall the current version of  "LINE  MONKEY" and the current driver and install an early driver Version 4.1.1.7

        2-Download the first version of line 6 monkey that supports the HD300 by going to line 6 software and when you do the search put a tick next to ARCHIVE and Download version 1.34 (the first version of the monkey to recognize fimware 1.01)

        3-Download Firmware 1.1

        Install Monkey 1.34 and see if that can recognize your firmware 1.01.

        If A  works you need two more moves:

        B-

         

        Uninstall Monkey 1.34  and move up to the next one that supports Firmware 1.22

        C-The last monkey you should download that support the latest firmware 1.3 is Monkey  Version 1.36

         

        I would stay with the first driver until I upgrade to the latest firmware then I would downlad the latest Line 6 Edit and latest drivers

        Good Luck

         

         

         

        
  • PitbullTodd Just Startin'
    PitbullTodd
    45 posts since
    Sep 8, 2011
    Currently Being Moderated
    Nov 15, 2011 4:55 PM (in response to PitbullTodd)
    Re: Bye Hd

    here's an update. i was able to connect it last night to a friends laptop so it's something to do with my computer. i have an up to date high performance computer but something is conflicting with the podhd.

     

    i have a new question. after connecting my podhd to my friends computer i was able to make everything on my podhd up to date. i also put tons of presets on it. now if i try to hook the podhd to my computer again and it doesn't recognize the usb port will i loose any of the presets i uploaded from my friends computer?

    • ricksox UberGuru
      ricksox
      11,600 posts since
      Mar 28, 2006
      Currently Being Moderated
      Nov 15, 2011 4:59 PM (in response to PitbullTodd)
      Re: Bye Hd

      You didn't actually put new presets on your POD. You put new amp models on it when you updated it. No, you will not lose those amp models or those new parameters you got from the update. At least we know your POD is fine. At this point, I think you should create a new thread and mark it as a question for our reps. There's a little check box to make a thread a question when you post a new thread. Make sure it's checked. Explain your system set up and your computer specs so the reps know the details.

       

      Good to know it's not the POD though.

       

      P.S. I'm not actually a support rep in case you were wondering. I am a Line 6 employee but I think the support guys are better prepared to help you out with your computer.

      • PitbullTodd Just Startin'
        PitbullTodd
        45 posts since
        Sep 8, 2011
        Currently Being Moderated
        Nov 15, 2011 5:04 PM (in response to ricksox)
        Re: Bye Hd

        right i got the new amp models but i also went to custometone and loaded any preset that i thought would sound halfway decent. i actually didn't have a guitar with me so i still haven't heard all the presets i loaded. i want to continue trouble shooting but i don't wanna take a step backwards and loose the updates and new presets.

        • ricksox UberGuru
          ricksox
          11,600 posts since
          Mar 28, 2006
          Currently Being Moderated
          Nov 15, 2011 5:09 PM (in response to PitbullTodd)
          Re: Bye Hd

          PitbullTodd wrote:

           

          right i got the new amp models but i also went to custometone and loaded any preset that i thought would sound halfway decent. i actually didn't have a guitar with me so i still haven't heard all the presets i loaded. i want to continue trouble shooting but i don't wanna take a step backwards and loose the updates and new presets.

          The only way you'll lose presets if you reinstall the flash memory. If you're just troubleshooting driver connectivity issues then your presets are safe.

        • silverhead Expert Line 6 User
          silverhead
          9,592 posts since
          Apr 1, 2009
          Currently Being Moderated
          Nov 15, 2011 5:29 PM (in response to PitbullTodd)
          Re: Bye Hd

          Also, when you update the firmware there's an option to retain existing presets - you don't need to replace them.

           

          If you need to update the firmware to get your driver/computer issues worked out you can choose this option. Then when you get HD500 Edit communicating properly with your computer you can save all the presets you want to your computer, then update the firmware again - this time replacing existing presets to get the latest factory presets - and then use HD500 Edit again to reload your saved presets.

        • ozbadman Gear Head
          ozbadman
          1,474 posts since
          Apr 17, 2008
          Currently Being Moderated
          Nov 16, 2011 10:02 AM (in response to PitbullTodd)
          Re: Bye Hd

          Also,

           

          Either while conencted to your friend's laptop, or when you get yours working, Save the bundle on to the PC using HD500 Edit. That way, if you ever lose the presets, you can just download the bundle again instead of having to start from scratch.

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