you somewhat miss the point, I can generate patches to workaround the problem, but I have a particular sound I like to use and this artifact happens when changing to this sound, it shouldnt, so I raised this point.

"whining won't fix it quicker".

Firstly I'm not whining, I'm making an enquiry in (as far as I know) the only customer support avenue that line6 offer. I now have a phone number, I'll be using that later today, but up until some random (non-line6 employee) gave me it, I had no way in contacting them other than through this forum.  If you go to the contacts page (last time I checked) there is no email or phone numbers.

And hell, even if I WAS whining, I think I have every right to, I've raised 4 threads on this forum on this subject before getting anywhere with it, this has been going on for weeks!

You may think line6 are good to offer this forum, thats your opinion, I dont.  I would have prefered a phone number or email from the the beginning so that I could get into contact with somebody ASAP, not through an open loop forum.

The forum is an addition to good customer support IMHO.

I'm not interested in what line6 employees responsibilities are.  If they need more staff then I fail to see how thats my problem.

A line6 advert doesnt say "modelling amps, but dont have a problem otherwise our overworked forum staff will take 3 days to reply to your questions", if they did I'm not sure they wouldnt get many sales.

FYI I've got several amps from Fender and Marshall (and effects from zoon)  and have never EVER had any support problems, with one of my marshalls I had significant problems that were all rectified (with compensation) VERY quickly.

I'm working on debugging the situation myself to that I can formulate my own workaround in the time being.

i.e. which effect seems to causing the problem, which levels, which parameters. By a process of elimination (because thats all I can do), in a vane attempt to make my new amp actually useable for me live........

I dont need your advice on this, but thanks anyway.

Steve

my demands?

by that I take it you mean, is it a problem? and will it get fixed? I've never demanded anything except a response which I think I'm entitled to having bought several line6 products one of which is faulty.

forgive me if I'm wrong, but isnt there a "support ticket" section in the "actions" section of the support pages on this website?

I've raised a SR (support request) should I not get a support ticket as a receipt of my request?

having a bug logged is NOT a good thing, this product shouldnt have bugs, I live in the real world where products do have problems, but lets face it there SHOULDNT be bugs.

But by this I take it you mean its a good thing because they have RECOGNISED its a bug.  This is a different situation because here you are implying that they dont always recognise customer bugs.  THIS IS A VERY BAD THING (if true).

I dont want (really) to get in touch with a developer, i want the issue sorted in a timely manner so i can use my amp.

what I find worrying is that I've highlighted a problem, which has been acknowledged, shouldnt there be a page somewhere on this site of known issues?  i.e. for somebody buying this amp (like me), this might be a show stopper (like me), shouldnt they know about this before buying the amp (with a little research, and before somebody CHIMES in, searching an internet forum for potential problems with an amp is not REASONABLE research IMHO).

As I said in a previous post, if this had been found in a guitar mag review, then line6 would have been SLATED for this, and it would be addressed ASAP.

spaceatl, as you have kindly offered, I'd love to take you up on your offer of help, do you have the dropbox link to the patches that I posted in a previous thread? if so then I'm all ears on how we can fix the issue (or at least work around it) without significantly changing the patch's tones.

or anyone else for that matter.

I have been an avid user of my spider II 112 for many years now and have never ever had a problem, its never let me down, and I've used it live countless times.  Recent events have really shaken my confidence with line6 products and more importantly support.

Steve

nick,

again thanks for the reply.

"if you really cannot live with the amp the way it is, then you will need to find an alternative solution."

not IF they fix the problem.

and here-in lies the issue, I NEED to know if the issue is going to get fixed, if it is then I am happy to keep the amp and work through the problems, if its NOT then I want it returned and I'll look else where.

LINE6, can someone indicate IF this IS going to get fixed or not.........

Steve