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66 Views 6 Replies Latest reply: Dec 26, 2011 4:18 AM by rodjeffries RSS
rodjeffries Just Startin' 4 posts since
Nov 2, 2008
Currently Being Moderated

Dec 15, 2011 2:52 PM

Rod Jeffries

My XTLive has started to tell me that the amp attached to certain tones is from a pack I don't own but I have not changed anything. Why are the amps not being recognised from the pack anymore and how do I solve this.

 

Thanks

  • Line6david Line 6 Support 5,213 posts since
    Jan 27, 2010
    Currently Being Moderated
    Dec 20, 2011 5:40 PM (in response to rodjeffries)
    Re: Rod Jeffries

    Hi,

     

    Sorry, I need a little more info. What is the specific error message you are getting? Are you using the XT Live in with Gearbox?

     

    Thanks,

    David

    Line 6 Customer Support

      • silverhead Expert Line 6 User 8,080 posts since
        Apr 1, 2009
        Currently Being Moderated
        Dec 21, 2011 4:32 PM (in response to rodjeffries)
        Re: Rod Jeffries

        Have you registered your pc and the XT Live as authorized devices in the new license manager? I'm not sure if you also have to activate/register the model packs with the license manager.

  • Triryche Expert Line 6 User 2,635 posts since
    Feb 20, 2007
    Currently Being Moderated
    Dec 21, 2011 6:17 PM (in response to rodjeffries)
    Re: Rod Jeffries

    What likely happened is after logging in you lost the model packs because they were never tied to your account.

    If you can get in touch with the original owner there is an option to "gift" the licenses to your account.

    http://line6.com/support/docs/DOC-4738

     

    (from linked doc)

    Q: What if I sell my device? What happens to my licenses?

     

    A: If you intended to sell your licenses with the device, then you can “gift” the relevant store order(s) to the buyer (see how to “gift” below).

     

     

    If you didn’t intend to sell your licenses with the device, when the buyer runs the License Manager and logs in, it will prompt him to authorize the hardware, which will remove the device authorization from your account and restore the licenses for use with your account.

     

    Q: If I buy a used unit with packs installed, can I transfer them to another device?
    A: If you are a buyer and have purchased a Line 6 device with model packs installed, since you did not originally purchase your model pack, you do not have the license key in your purchase history. The owner would have to “gift” the model pack’s store order to your account (see how to “gift” below). You'd then be able to use the model pack on any of your authorized devices.

     

    Q: Can I transfer model packs from my account to a different account?

    A: Yes. This is called "gifting" (see how to “gift” below).

     

    Q: If I sell/return my device, do I lose my packs?

    A: If you intended to sell/return your licenses with the device, then you can “gift” the relevant store order(s) to the buyer (see how to “gift” below).

     

     

    If you didn’t intend to sell/return your licenses with the device, when the buyer runs the License Manager and logs in, it will prompt him to authorize the hardware, which will remove the device authorization from your account and restore the licenses for use with your account.

     

     

     

    Q: How do I “gift” a store order?

    A: Log in to your Line 6 account, visit the Purchase History page, and click the Details link for the order.  Click the link/button labeled "gift", then enter the destination Line 6 account username and click confirm.  The order will still show in your account history, but you will not have access to the license(s) from the order, be able to return it, or be able to gift it again.  In the giftee's account, they will see the order in their history, but not be able to return or gift it.  They will have access to all the license(s) in the order.

  • Line6Hugo Line 6 6,556 posts since
    Apr 8, 2007
    Currently Being Moderated
    Dec 22, 2011 4:36 PM (in response to rodjeffries)
    Re: Rod Jeffries

    +1 to Triryche

     

    I have opened a support ticket to resolve this issue.  Please use the following link to view your support ticket:

     

    http://line6.com/account/tickets/view/

     

    Regards,

     

    Line6Hugo

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