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525 Views 15 Replies Latest reply: Jan 5, 2012 5:17 PM by Line6Hugo RSS
Butera Just Startin'
Butera
11 posts since
Dec 31, 2011
Currently Being Moderated

Dec 31, 2011 11:56 AM

Pod HD400 Wont Output guitar

So i may have screwed my pod up, it was plugged into the computer and it said receiving presets but was stuck at 0 percent so i unplugged the power to it cause i thought it was glitched. I went to plug it into my amp when it wasnt working (all cords were in the right inputs) i was running my guitar into its input and the output was the L/Mono output but for some reason it wasnt working. I thought i corrupted the presets so i factory reset it but it still doesnt work, any reasoning why?

  • Butera Just Startin'
    Butera
    11 posts since
    Dec 31, 2011
    Currently Being Moderated
    Dec 31, 2011 12:13 PM (in response to Butera)
    Re: Pod HD400 Wont Output guitar

    someone please help...

    • spikey Just Startin'
      spikey
      378 posts since
      Feb 1, 2007
      Currently Being Moderated
      Dec 31, 2011 1:23 PM (in response to Butera)
      Re: Pod HD400 Wont Output guitar

      You might try to use Monkey to re-flash your HD400. Just wait for it to finish before you unplug anything.

      • Butera Just Startin'
        Butera
        11 posts since
        Dec 31, 2011
        Currently Being Moderated
        Dec 31, 2011 1:27 PM (in response to spikey)
        Re: Pod HD400 Wont Output guitar

        you're gonna have to give me step by step on how to do that cause i jsut spent 400 bucks on this thing yesterday and its broken already and im actually too ****** to function.

        • silverhead Expert Line 6 User
          silverhead
          9,592 posts since
          Apr 1, 2009
          Currently Being Moderated
          Dec 31, 2011 1:42 PM (in response to Butera)
          Re: Pod HD400 Wont Output guitar

          What does your display screen look like when you power the HD400 on now?

           

          If it operates at all and you can navigate the menus, try this:

          http://line6.com/support/docs/DOC-2043

          If it doesn not even power on successfully, try this:

          http://line6.com/support/docs/DOC-2057

           

          In both cases, do this afterwards:

          http://line6.com/support/docs/DOC-2044

           

          Let us know the results.

          • Butera Just Startin'
            Butera
            11 posts since
            Dec 31, 2011
            Currently Being Moderated
            Dec 31, 2011 1:54 PM (in response to silverhead)
            Re: Pod HD400 Wont Output guitar

            before anything i just need to point out i uninstalled all the drivers and now when i try to reinstall them its not working like everythign is literally going wrong right now, any help on that first because then theres no way i can connect the line 6 to my comp

            ps i said i factory reset it and nothing happened, it still doesnt work, the screen works everything works but the output im not getting any sound, volume pedal is all the way, cords are in the right spots it was working before i unplugged the powere while it said downloading on the screen of the pod

            • silverhead Expert Line 6 User
              silverhead
              9,592 posts since
              Apr 1, 2009
              Currently Being Moderated
              Dec 31, 2011 1:58 PM (in response to Butera)
              Re: Pod HD400 Wont Output guitar

              Before we start on your drivers I would still like to know what happens when you power on your device - don't connect to computer for this.

               

              Can you perform the actions in DOC-2043 above?

               

              EDIT: OK - I see that you updated your previous post and ansered my question here. I'll get back to you soon.

            • Butera Just Startin'
              Butera
              11 posts since
              Dec 31, 2011
              Currently Being Moderated
              Dec 31, 2011 1:57 PM (in response to Butera)
              Re: Pod HD400 Wont Output guitar

              oh and one more thing befroe when everyhting was installed the flash memory had a question beside it, and it said nothing was installed for it....    and yes i reset it a bunch of times it didnt help

            • silverhead Expert Line 6 User
              silverhead
              9,592 posts since
              Apr 1, 2009
              Currently Being Moderated
              Dec 31, 2011 2:09 PM (in response to Butera)
              Re: Pod HD400 Wont Output guitar

              Butera wrote:

               

              before anything i just need to point out i uninstalled all the drivers and now when i try to reinstall them its not working like everythign is literally going wrong right now, any help on that first because then theres no way i can connect the line 6 to my comp.....

              Use the Line 6 Uninstaller to uninstall Line 6 software from your computer. You should find the Line 6 Uninstaller in the Tools folder of the Line 6 area of your computer's START - All Programs menu.

               

              Then download and install Line 6 Monkey again, and follow the steps in this video exactly. If it fails, let us know where - specify the video timestamp.

              http://line6.com/support/docs/DOC-2056

              • Butera Just Startin'
                Butera
                11 posts since
                Dec 31, 2011
                Currently Being Moderated
                Dec 31, 2011 2:37 PM (in response to silverhead)
                Re: Pod HD400 Wont Output guitar

                everything works but when i plug my pod in the comp doesnt recognize it, it plays a sound as if its been rejected even after the drivers have been installed

                 

                everything works in regards to installing hte drivers, but i noticed it didnt take as long as it did in the video.

                 

                and when i go to my program files and tools i see my drivers there so i have no idea whats going on

                • silverhead Expert Line 6 User
                  silverhead
                  9,592 posts since
                  Apr 1, 2009
                  Currently Being Moderated
                  Dec 31, 2011 2:43 PM (in response to Butera)
                  Re: Pod HD400 Wont Output guitar

                  Go to your Control Panel and open Line 6 Audio-MIDI Devices. Does it recognize your device in the top left of the display? Does it show the driver version that is installed? Does it show an ESN number?

                  • Butera Just Startin'
                    Butera
                    11 posts since
                    Dec 31, 2011
                    Currently Being Moderated
                    Dec 31, 2011 2:45 PM (in response to silverhead)
                    Re: Pod HD400 Wont Output guitar

                    no my device isnt recognized

                    • silverhead Expert Line 6 User
                      silverhead
                      9,592 posts since
                      Apr 1, 2009
                      Currently Being Moderated
                      Dec 31, 2011 3:04 PM (in response to Butera)
                      Re: Pod HD400 Wont Output guitar

                      Sorry - I can't think of anything else to try at this point. Unfortunately I think we've exhausted all the normal recovery procedures. Perhaps others can chime in with other ideas.

                       

                      Disconnecting the power from any computer during installation of its operating system (in this case the HD and its firmware) can leave the device in an inoperable mode. That's why the Windows Update utility warns you not to power your computer off during the update. With normal computers you can reinstall the OS from recovery disks. The Pod has no drive - only usb and Monkey for software installation. If that can't be made to work.....

                       

                      I know you didn't intend for this to happen, but your device may need to be serviced.

                      http://line6.com/service_centers/

                       

                      Before doing that I would do a few final things:

                      - double check all your hardware other than the Pod. Test your guitar and cables independently, especially your usb cable.

                      - try other usb ports on your computer

                      - wait until Monday when Line 6 tech support staff return to work (California time) and call them at the number you will find under the Contact Us button at the foot of this page.

                       

                      Good luck.

                    • Line6Hugo Line 6
                      Line6Hugo
                      6,580 posts since
                      Apr 8, 2007
                      Currently Being Moderated
                      Jan 5, 2012 5:17 PM (in response to Butera)
                      Re: Pod HD400 Wont Output guitar

                      +1 to all of Silverheads suggestions.

                       

                      If that this point nothing has helped, it sounds like it would need to be taken to an authorized service center to fix this problem.

                       

                      Regards,

                       

                      Line6Hugo

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