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869 Views 13 Replies Latest reply: Jan 24, 2013 3:29 PM by ILYAPAHUR RSS
Da_Funk Just Startin'
Da_Funk
5 posts since
Apr 28, 43454
Currently Being Moderated

Jan 3, 2012 3:25 PM

POD HD500 Edit problem

Hi

I've got Pod HD500, sometimes when i'm working with HD Edit some bug occurs (see attachment).

After that when i'm trying to receive preset from HD500 HD Edit may crash.

This usually occurs when i move stompboxes in the chain (not every time), but it may happend on a new preset when i choose an amp.

Reinstalling and reflashing did not help

 

HD Edit version - 1.06.0

Firmware version - 1.40

Driver version - 4.2.5.1

Connected to a PC (WinXP SP3) using the bundled USB cable.

 

Thanks

 

Message was edited by: Da_Funk

Attachments:
Tags: bug, problem, hd500, hd_edit
  • birro Iknowathingortwo
    birro
    172 posts since
    Jun 27, 2007
    Currently Being Moderated
    Jan 3, 2012 2:00 PM (in response to Da_Funk)
    Re: POD HD500 Edit problem

    I see your problem. Look at the left corner... the banks 1A, 1B... should have the patches loaded. So your HD500 edit isn't loading your unit.

    Probably when you run HD500 you get this screen:

    edit1.jpg

     

    What you should see before anything should be this:

    edit2.jpg

     

    So the first question is: is HD500 edit loading your tones? As far as I saw on your screen, the answer is "no".

    So probably you have drivers problem. Have you tried running Line6 Monkey to check the version of your drivers and also the connection?

  • Da_Funk Just Startin'
    Da_Funk
    5 posts since
    Apr 28, 43454
    Currently Being Moderated
    Jan 4, 2012 12:55 AM (in response to Da_Funk)
    Re: POD HD500 Edit problem

    Update: the problem occurs most often when running any DAW and ASIO resources are used

  • wjoyce Just Startin'
    wjoyce
    58 posts since
    Jan 26, 2007
    Currently Being Moderated
    Jan 4, 2012 1:03 AM (in response to Da_Funk)
    Re: POD HD500 Edit problem

    Yep, I get it occasionally too.  I also get problems with patches looking fine in HD Edit and on the display, but the amp sounds disabled/turned down on the unit.  Moving a hardware knob on the unit itself restores the patch to what it should be.

  • Da_Funk Just Startin'
    Da_Funk
    5 posts since
    Apr 28, 43454
    Currently Being Moderated
    Jan 5, 2012 12:21 AM (in response to Da_Funk)
    Re: POD HD500 Edit problem

  • thiagosin Just Startin'
    thiagosin
    10 posts since
    Feb 13, 2009
    Currently Being Moderated
    Jan 19, 2012 1:55 PM (in response to Da_Funk)
    Re: POD HD500 Edit problem

    I need the same issue in my edti hd500

  • Line6Tony Line 6 Support
    Line6Tony
    1,917 posts since
    Jan 16, 2007
    Currently Being Moderated
    Jan 31, 2012 5:23 PM (in response to Da_Funk)
    Re: POD HD500 Edit problem

    Hello Line 6 users,

     

    I'm sorry that you've experienced this issue. It may be related to an issue where using HD500 edit will produce a loud squeal. We're actively working toward a fix to this problem. I'm creating a support ticket for each of you so we can continue to supply our Engineering group with data that they can use to help them do just that. Please respond to the ticket, especially if you get the squeal.

     

    Q: What is a support ticket?

    A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut: http://line6.com/account/tickets/view/.

     

    Please note: Sometimes support ticket notifications will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all. You may also consider adding Line 6 to your safe senders list.

  • ILYAPAHUR Just Startin'
    ILYAPAHUR
    1 posts since
    Nov 27, 2012
    Currently Being Moderated
    Jan 24, 2013 3:29 PM (in response to Da_Funk)
    Re: POD HD500 Edit problem

    Hello, people!!! The problem was solved by changing USB port. (i use front ports on my station PC). Good luck!

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