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116 Views 2 Replies Latest reply: Jan 27, 2012 4:56 PM by Line6david RSS
district13 Just Startin'
district13
18 posts since
Nov 25, 2011
Currently Being Moderated

Jan 11, 2012 7:16 AM

Any info on the USB firmware issue in regards to Windows 7?

I have an HD400.  As people have stated I recently updated my software including the latest version of Monkey.  Now it seems that monkey cannot determine which version of the USB firmware I have and when i attempt to update it states that there is no USB connection when there was a confirmed connection just prior.  Is there any developments on a fix to this.  Will installing the previous (1.43) version of Monkey fix this?  Any info would be greatly Appricated.

Thanks.

Tags: usb, firmware
  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Jan 27, 2012 4:56 PM (in response to district13)
    Re: Any info on the USB firmware issue in regards to Windows 7?

    Hi,

     

    This is a known issue that we are looking into. If you are experiencing this problem then roll back to version 1.43 and monkey should be able to update firmware in the HD400:

     

    http://line6.com/software/

     

    Thanks,

    David

    Line 6 Customer Support

  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Jan 27, 2012 4:56 PM (in response to district13)
    Re: Any info on the USB firmware issue in regards to Windows 7?

    Hello. It has been at least 72 hours since we've heard from you. We're going to assume your question has been answered. If it has been answered, please award points to whoever was helpful and/or answered the question.

     

    In the event your issue has not been resolved, I created a support ticket for you so we can continue to communicate. Please respond to the ticket. Thanks!!

     

    Q: What is a support ticket?

    A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut: http://line6.com/account/tickets/view/.

     

    Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all.

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