Currently Being ModeratedJan 4, 2012 5:29 PM (in response to tildenlo)Re: Need help with frimware upgrade!!!!!!!!
Assuming your card is formatted correctly, Create a folder on the card called LINE6 and drop the firmware file into it. The try the update again.
Line 6 Customer Support
Currently Being ModeratedJan 4, 2012 7:44 PM (in response to Line6david)Re: Need help with frimware upgrade!!!!!!!!
now all it says "sd-card firmware not found in root dir" I would really like to fix this because my 30 days are almost up and I'm going to take the amp back and get my money back if I can't fix it
Currently Being ModeratedJan 19, 2012 5:11 PM (in response to tildenlo)Re: Need help with frimware upgrade!!!!!!!!
Hello. It has been at least 72 hours since we've heard from you. We're going to assume your question has been answered. If it has been answered, please award points to whoever was helpful and/or answered the question.
In the event your issue has not been resolved, I created a support ticket for you so we can continue to communicate. Please respond to the ticket. Thanks!!
Q: What is a support ticket?
A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut: http://line6.com/account/tickets/view/.
Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all.