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577 Views 16 Replies Latest reply: Feb 6, 2012 4:46 PM by Deviath RSS
Deviath Just Startin'
Deviath
17 posts since
Feb 3, 2007
Currently Being Moderated

Feb 4, 2012 11:36 AM

HD 500 BSOD

I have tried running with the ASIO driver on 4 different recording softwares (ACID 7.0, Record 1.5, Melodyne and SONUS and every damn one blue screens my machine. WTF is going on and has anyone else exerienced this crap? My PC works perfectly until I try to record via ASIO with the HD500, then **** hits the fan

 

System Specs:

Mainboard: ASUS Crosshair IV Formula AMD 890FX AM3

CPU: AMD Phenom II X6 1090T Black Edition 3.2Ghz

GPU: ATI Radeon HD 5670 1GB DDR5 PCIe

PSU: OCZ ModXStream Pro 700W Modular

Memory: 16GB DDR3 PC10666 1333MHZ

Drives: 500GB Serial ATA HD 7200/16MB/SATA-3G primary, 1TB SATA HD 7200/64MB/SATA-6G Secondary, Pioneer BDR-205 Blu Ray Burner Optical Drive

  • jimsreynolds Power User
    jimsreynolds
    2,227 posts since
    Jun 27, 43450
    Currently Being Moderated
    Jan 15, 2012 2:25 AM (in response to Deviath)
    Re: HD 500

    First off, ensure you flashed your firmware to the latest version and installed the latest driver.  If your version of Line 6 Monkey is 1.50 then roll back to the previous version (1.43) and use that to install drivers and software cause 1.50 is buggy (Line 6 have confirmed).

     

    Next, you could check to see if there is any other software on the PC that is starting up and causing a problem.  Certain antivirus products etc can grab resources at unexpected times and cause system failures.

     

    To do this Suggest you troubleshoot using Msconfig, which is a good tool for temporarily disabling startup software.

     

    1. Select Windows Key+'R' type in 'Msconfig.exe' and click 'OK'.
    2. Select the 'Startup' Tab and click 'Disable All'
    3. Restart your machine

     

    Now try running your recording software and see whether this helps.  If it does, restart MSconfig and begin putting back in the startup software and rebooting. Test with your recording software until you identify what is causing the program to fail.

    • Deviath Just Startin'
      Deviath
      17 posts since
      Feb 3, 2007
      Currently Being Moderated
      Jan 15, 2012 7:23 PM (in response to jimsreynolds)
      Re: HD 500

      I've done all of that before posting. I've been a PC tech for 24 years so I performed all the troubleshooting I could think of. I've chosen selected startup options with everything disabled and disconnected all devices from my system except for essentials required to run it as well, to no avail. Is this a common issue or am I the only one having the problem? Could be a lemon HD500 mabey?

       

      Heres the error code:

      STOP: 0x000000D1 and DRIVER_IRQL_NOT_LESS_OR_EQUAL

      • Deviath Just Startin'
        Deviath
        17 posts since
        Feb 3, 2007
        Currently Being Moderated
        Jan 15, 2012 9:39 PM (in response to Deviath)
        Re: HD 500

        I loaded the drivers and used the pedal on 2 other systems and didn't have this issue at all but I really don't feel like reformatting my machine if I don't think it will work. System specs for one of the other 2 is below. One machine was an Alienware M17 R3 maxed out

         

        Mainboard: EVGA nForce 730a GeForce 8200 Socket AM2+ MB

        CPU: AMD Phenom X4 9950 Black Edition 4MB Socket AM2+

        GPU: Galaxy GeForce 9500 GT 1GB PCIe

        Memory: 8GB OCZ Platinum Enhanced Bandwidth PC6400 DDR2

        Drives: 500GB Serial ATA HD 7200/16MB/SATA-3G primary, 1TB SATA HD 7200/64MB/SATA-6G Secondary, Lite-ON DVDRW 20X SATA optical

        • jimsreynolds Power User
          jimsreynolds
          2,227 posts since
          Jun 27, 43450
          Currently Being Moderated
          Jan 16, 2012 12:54 AM (in response to Deviath)
          Re: HD 500

          Well I guess you do get the occasional BSOD crop up on the board - but it is occasional and usually traced back to the PC environment/firmware glitches unless the USB connector on the HD is damaged.

           

          You should not discount a hardware issue also here.  It may be worth reseating the RAM and other major components just to makes sure there is nothing wrong.  

           

          I hear what you are saying about not wanting the hassle of a Windows re-install but if the HD is working on other machines then it sounds like the PC environment is on the hook.

           

          A 'dogs chance' option would be to try rolling back to an earlier version of Line 6 Monkey (1.43) and the earlier drivers.  The latest monkey and drivers appear to be glitchy in some situations (mainly Mac, HD300 and some odd 'screaming' issues) but that is not to say that there are not other weirdies in there also.

          • Deviath Just Startin'
            Deviath
            17 posts since
            Feb 3, 2007
            Currently Being Moderated
            Jan 16, 2012 8:15 AM (in response to jimsreynolds)
            Re: HD 500

            I appreciate all of the input and advice. I think I'll try a BIOS upgrade on my board (if available) with a rollback of the drivers and Monkey as you suggested. With the other 2 systems running fine, it is definately a PC issue like you said

  • Deviath Just Startin'
    Deviath
    17 posts since
    Feb 3, 2007
    Currently Being Moderated
    Feb 4, 2012 11:39 AM (in response to Deviath)
    Re: HD 500

    Alright, so I have completely wiped out my hard drive and repartitioned it to have it specifically loaded with only the required drivers for my audio interfaces and the system to run. I've loaded only what software I use to record and produce, updated the OS (Win 7 64-bit) fully, updated the BIOS and firmware to the most current and the system still blue screens everytime I load the HD500 drivers and restart. The only repair to fix the partition after this is a system restore. My full system specs are in this post and on my "Support Profile". I need an official Line 6 rep on this one if one hasn't replied as of yet because I will not settle for a "I need to change my hardware" answer. These drivers should work regardless. I do appreciate all of the help I've gotten so far from jimsreynolds but unfortunately, to no avail. The system I primarily use for recording has the most power, as to why I use it. Whether this works on other PC's or not is irrelevant. Thank you

  • Deviath Just Startin'
    Deviath
    17 posts since
    Feb 3, 2007
    Currently Being Moderated
    Feb 4, 2012 11:35 AM (in response to Deviath)
    Re: HD 500

    I would like to have this submitted as a support ticket because apparently I can't do this myself

    • sopachrga Just Startin'
      sopachrga
      80 posts since
      Apr 21, 2006
      Currently Being Moderated
      Feb 4, 2012 1:00 PM (in response to Deviath)
      Re: HD 500

      What's the chance that you have another friend with an HD500 or a local store that would let you plug one of their ones in to your laptop?

      That would quickly help you confirm whether it is an issue with your Laptop, or that particular HD500.

      • Deviath Just Startin'
        Deviath
        17 posts since
        Feb 3, 2007
        Currently Being Moderated
        Feb 4, 2012 1:04 PM (in response to sopachrga)
        Re: HD 500

        I wish that were an option but I'm the only person within 150 miles I know of that has this pedal. I upgraded from the X3 Live just recently

  • Deviath Just Startin'
    Deviath
    17 posts since
    Feb 3, 2007
    Currently Being Moderated
    Feb 5, 2012 12:50 PM (in response to Deviath)
    Re: HD 500 BSOD

    Along with original system specs I am running Windows 7 64bit if this helps at all. After reading an excruciatingly long forum post with a similar issue (http://line6.com/support/thread/47438), I tried some of that troubleshooting as well (i.e., removing webcam software, disabling devices in Device Manager, etc...). I do happen to be using a Logitech G19 gaming keyboard and have to wonder if these drivers could be causing conflict here. I also verified that all hardware in this system is on the ASUS QVL to ensure it works well and stable together. Any other ideas on this?

  • Deviath Just Startin'
    Deviath
    17 posts since
    Feb 3, 2007
    Currently Being Moderated
    Feb 5, 2012 1:48 PM (in response to Deviath)
    Re: HD 500 BSOD

    Alright, I changed some settings in the BIOS including timing/voltage of my RAM to 8-8-8/1.65 per OCZ's specs, uninstalled an AMD USB Filter Driver which was a part of my board and things seem to be working much better. I still haven't recorded anything yet but I expect it will go as planned. I'll update as soon as I know for sure

    • BulldogXTRM Just Startin'
      BulldogXTRM
      83 posts since
      Jul 31, 2011
      Currently Being Moderated
      Feb 5, 2012 4:55 PM (in response to Deviath)
      Re: HD 500 BSOD

      Deviath this may be related to the squeeling problem that I submitted. Line6 is working on it and according to customer service are nearing a beta release for the fix.

    • Line6Don Line 6 Support
      Line6Don
      5,274 posts since
      Mar 14, 2011
      Currently Being Moderated
      Feb 6, 2012 10:26 AM (in response to Deviath)
      Re: HD 500 BSOD

      I think it was related to the AMD USB filter as we have seen this happen with other AMD users. We have some more information about this filter available at the link below:

       

      http://line6.com/support/docs/DOC-2215

       

      Thanks again for posting your results for the rest of the community to see. Let us know if you have any trouble with the recordings.

  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Feb 6, 2012 3:55 PM (in response to Deviath)
    Re: HD 500 BSOD

    Hello. It has been at least 72 hours since we've heard from you. We're going to assume your question has been answered. If it has been answered, please award points to whoever was helpful and/or answered the question.

     

    In the event your issue has not been resolved, I created a support ticket for you so we can continue to communicate. Please respond to the ticket. Thanks!!

     

    Q: What is a support ticket?

    A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut: http://line6.com/account/tickets/view/.

     

    Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all.

    • Deviath Just Startin'
      Deviath
      17 posts since
      Feb 3, 2007
      Currently Being Moderated
      Feb 6, 2012 4:01 PM (in response to Line6david)
      Re: HD 500 BSOD

      I don't see a support ticket created but I might not need it. I'm about to put this to the full test and record a few tracks to see what happens. I'll post the outcome... if I don't get carried away recording!

  • Deviath Just Startin'
    Deviath
    17 posts since
    Feb 3, 2007
    Currently Being Moderated
    Feb 6, 2012 4:46 PM (in response to Deviath)
    Re: HD 500 BSOD

    Looks like everything is fine. Minor issues with latency and fine tuning outputs but no BSOD's while using Acid Pro 7, Record 1.5 and SoundForge

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