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840 Views 5 Replies Latest reply: Feb 10, 2012 9:53 AM by holeshot1982 RSS
BucF16 Just Startin'
BucF16
30 posts since
May 12, 2008
Currently Being Moderated

Feb 9, 2012 10:33 PM

POD HD500 USB Damage

My New-ish POD HD500 has evidently suffered some damage to the USB receptacle.  Not sure how it happened or when but it was working fine before and now it will not communicate via USB and it looks to me like the inside of the USB port is damaged.  In all other ways it seems to be working fine. Is there a quick and easy way to replace the USB port?

 

Also, I thought that perhaps I could hook up the midi cables and regain edit capability via midi but HD edit does not see my POD.  Is this normal? Is HD edit meant only to work via USB?

 

I've double checked that it's not my USB cords...they work fine with other peripherals.

  • sopachrga Just Startin'
    sopachrga
    80 posts since
    Apr 21, 2006
    Currently Being Moderated
    Feb 9, 2012 11:34 PM (in response to BucF16)
    Re: POD HD500 USB Damage

    If the USB socket is damaged I would suggest you'd have to get a Line 6 tech to replace it for you.

    The HD500 Edit user guide says you need to connect via USB. So I wouldn't expect Midi to work.

  • Damageplan Just Startin'
    Damageplan
    18 posts since
    Sep 23, 2011
    Currently Being Moderated
    Feb 10, 2012 12:08 AM (in response to BucF16)
    Re: POD HD500 USB Damage

    Does your USB port look like mine?

    See my photo in this thread:

    http://line6.com/support/message/352465#352465

    • BucF16 Just Startin'
      BucF16
      30 posts since
      May 12, 2008
      Currently Being Moderated
      Feb 10, 2012 7:43 AM (in response to Damageplan)
      Re: POD HD500 USB Damage

      Yes Damageplan, mine looks exactly like yours. I looked all over my studio for the little block but couldn't find it. I can't remember if it was ever there but the USB was definitely working only a couple of weeks ago.

       

      Only had it out of the house twice. It's just under a year old. I guess my questions in order would be

       

      1. Is this coverable under warrantee?

      2. If not, is it something a non-tech savvy guy like me could replace?

      3. If not under warranty, ballpark what it would cost?

      • holeshot1982 Just Startin'
        holeshot1982
        112 posts since
        Dec 2, 2011
        Currently Being Moderated
        Feb 10, 2012 9:53 AM (in response to BucF16)
        Re: POD HD500 USB Damage

        Check the USB you were using for POD, that's what happened to me. It stuck to the cable end, doesn't matter though, if the pins are bent it work even if you got the block back on..... Check the other thread listed above, a couple of people has had this replaced under warranty so mabye you can to... I would not suggest replacing it yourself because you have to take everything apart and solder the new one....I would tech to a quialifed amp tech to see if they can replace if the warranty won't cover it...Cost would vary because everyone charges a different rate per hour....Good luck, please keep us updated on what happens...

  • holeshot1982 Just Startin'
    holeshot1982
    112 posts since
    Dec 2, 2011
    Currently Being Moderated
    Feb 10, 2012 4:01 AM (in response to BucF16)
    Re: POD HD500 USB Damage

    You make a good point...It would be great if Line 6 made it possible to edit and transfer tones through Midi since the USB is not the most reliable thing.... Sorry for your damage, it does suck!!

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