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111 Views 3 Replies Latest reply: Feb 21, 2012 7:12 AM by Karl_Houseknecht RSS
amitoria Just Startin' 3 posts since
Dec 17, 2010
Currently Being Moderated

Feb 20, 2012 9:43 PM

Before you buy a UX2 - Please read

I wish I had read some actual user's comments before I bought a UX2 usb interface..  You read all the canned guitar center ads, etc, they all say this is a great product.  This is definitely not the case in my experience.  I don't normally take the time to respond to crappy products, but I'm just a bit ******.  NOWHERE in the advertising does it say you need to run a piece of junky software in order to to use the interface. So, here I am running Logic Pro or GarageBand, but I can't even plug a guitar in with this interface unless I take up ram and processor using a second rate piece of music software, THAT DOESN"T EVEN WORK!!!  The software must have been designed by 2 year olds.  It doesn't even work on Macs.  What percentage of home recording people use macs?  I'd guess pretty high.  The Monkey software that supposedly updates the product can't even recognize the UX2 because Snow Leopard (and Lion) experience hard crashes; the entire machine crashes the moment you plug in the UX2 to the usb port.  I swear if the crashes has messed up any of my Logic Pro plugins..... All in all a VERY bad experience with this second rate product, and support mechanism.  I hope if anybody reading this contemplating a Line 6 purchase does their homework, and perhaps take your computer into your retailer and have them get it up and running for you.  They will then find out it is impossible and not take your money  I wish I would have read an honest review of the product before I spent the money, but more importantly wasted several hours of prime recording time.  I'm just a regular guy, trusting a supposedly quality brand, venting my frustration upon buying what turned out to be a piece of junk. 

  • TheRealZap Expert Line 6 User 11,829 posts since
    Dec 22, 2006
    Currently Being Moderated
    Feb 21, 2012 5:33 AM (in response to amitoria)
    Re: Before you buy a UX2 - Please read

    the only software you need to install to use the interface is the driver...

    and that's required of EVERY interface known to the universe...

    you clearly don't understand the interface and software...

    we would have been happy to help you sort it out...

     

    anyway... hope you find something that works for you...

    but your experience is not typical... and anyone searching a SUPPORT forum for an "honest review"

    should be sure to take note that this is a dumping ground for problems, not a review site.

    you'll find alot more resolved problems here than you will recurring issues with the product...

  • silverhead Expert Line 6 User 9,592 posts since
    Apr 1, 2009
    Currently Being Moderated
    Feb 21, 2012 6:53 AM (in response to amitoria)
    Re: Before you buy a UX2 - Please read

    I'm sorry to hear about your experience.

     

    If you still have the UX2 and are interested in some help in getting  it to work, please provide some details about exactly what is happening / going wrong. Perhaps we can help.

     

    Like zap says, the only software you need to install is the device driver. It sounds like you are having trouble installing that?

  • Karl_Houseknecht Expert Line 6 User 3,732 posts since
    Jan 25, 2007
    Currently Being Moderated
    Feb 21, 2012 7:12 AM (in response to amitoria)
    Re: Before you buy a UX2 - Please read

    amitoria wrote:

     

    I can't even plug a guitar in with this interface unless I take up ram and processor using a second rate piece of music software, THAT DOESN"T EVEN WORK!!!  The software must have been designed by 2 year olds.  It doesn't even work on Macs.  What percentage of home recording people use macs?  I'd guess pretty high.

     

    First of all, you don't need to run Gearbox to use the interface.  It will work perfectly fine without it.  But you may experience increased latency because you're not using the ToneDirect Monitoring feature.  The amount of RAM and CPU taken up by Gearbox is negligible.  I've run it with Reaper, several VST's, and over 2 dozen tracks, and my CPU load on my PC was under 20% total.  RAM was under 1GB.

     

    Second, I have a UX2 that I use with PCs, and more recently, with an iMac running Lion.  Works flawlessly.  It couldn't have been easier to install and get working.

     

    Third, the percentage of home recordists using Macs...not high at all.  About 2% of U.S. home desktop usage.  Mac users represent a exceptionally small minority in home computer use, and even among those in home recording, still very small compared to PC users.  Those numbers change when you start talking about project and pro studios using ProTools on Mac hardware, but even that is starting to dwindle in favor of the PC platform.

     

    My UX2 is the piece of Line6 gear that I've owned the longest, and it's been the most reliable and most used piece of Line6 gear I've used.  I use it every day and it has been used with almost a half dozen PC's and a Mac.  Zero problems.  Does exactly what it's supposed to do.

     

    I suggest that maybe you have some learning to do.

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