Community: Anyone using POD HD PRO with footswitch FBV Express MKII ???? (bug ? discovered)Line6 : Help !

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650 Views 9 Replies Latest reply: Feb 21, 2012 10:26 PM by volfoni91

volfoni91

34 posts since
May 10, 2011

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Jan 24, 2012 2:49 PM

Anyone using POD HD PRO with footswitch FBV Express MKII ???? (bug ? discovered)Line6 : Help !

Hi all !

Like I talked a few hours ago with Nick in a previous thread, Ithink I'm facing either a bug or a corrupted database or files :

Using the POD HD PRO alone (without the footswitch Exptress mk2) : all seems to be right,

using both of them together : systematically : the sound decreases after 2 or 3 mn IF I use the footswitch to change a preset.

Nick : I tried with the POD Editor not running : same isssue!

but it seems that the Footswitch mk2 is the root cause (RJ45 wiring) or at least a part of the root cause.

Here are my SW releases :

pod hd pro edit : 1.06

Monkey installed : 1.5 (newest : 1.43) : strange that no ??

it is indicated :

"This item is up to date.

This Line 6 Monkey update adds support for DT25 updating."

Flash memory (pod hd pro) : 1.40

Driver (footswitch I guess ? ) : 4.2.5.1

I need your support and pod hd pro users your feedback please !

I'm ready to reinstall drivers and sw for pod and footswitch if you ever did not face such issue...,

let me know , thanks

may be footswitch mk2 could be not compatible with pod hd pro ??? or any new bug ?

Thanks for your help,

cheers

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volfoni91
34 posts since
May 10, 2011

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Jan 25, 2012 12:15 AM (in response to volfoni91)
Re: Anyone using POD HD PRO with footswitch FBV Express MKII ???? (bug ? discovered)Line6 : Help !

Hi all,

To line6 SW developers, I think that the root cause is that POD500 presets are not fully compatible with
the gear : POD HD pro and footswitch fbv Express mk2 :

if someone has this previous combined gear like me, please try to download a pod500 preset
and try to switch from A to B using your Express MK2 : I think you'll notice a "bug" as the sound level suddenly decreases
it's reproducible.

let me know, thanks

Bye

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- Nick_Mattocks
  9,065 posts since
  Mar 26, 2007
  
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  Jan 25, 2012 12:31 AM (in response to volfoni91)
  Re: Anyone using POD HD PRO with footswitch FBV Express MKII ???? (bug ? discovered)Line6 : Help !
  
  I need to double check this with my POD HD Pro and FBV Express MkII.
  
  Please note however that the use of POD HD500 presets in the POD HD Pro is not supported by Line 6; it has simply been facilitated, meaning that if a POD HD50 preset doesn't perform as expected when used in a POD HD or POD HD Pro, you are on your own. This is because subtle differences in the architecture between the three devices may cause unexpected behaviour. That said, personally i have not experienced any difficulties at all in using HD500 presets in my HD Pro.
  
  Nick
  
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  - volfoni91
    34 posts since
    May 10, 2011
    
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    Jan 31, 2012 1:54 AM (in response to Nick_Mattocks)
    Re: Anyone using POD HD PRO with footswitch FBV Express MKII ???? (bug ? discovered)Line6 : Help !
    
    Hello Nick !
    
    Could you test at home and double check this issue ?
    Thx,
    Cheers
    
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Texxxxx
368 posts since
Aug 13, 2006

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Jan 25, 2012 8:23 AM (in response to volfoni91)
Re: Anyone using POD HD PRO with footswitch FBV Express MKII ???? (bug ? discovered)Line6 : Help !

I have had a volume drop problem with my HD Pro with firmware 1.4. Sometimes it starts off quiet, and then if I turn the unit off and then on, again, the volume is OK.

I rolled back to 1.3 and the problem went away. Perhaps they are related. I am using a FBV Mark 1, FWIW.

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- volfoni91
  34 posts since
  May 10, 2011
  
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  Jan 25, 2012 8:28 AM (in response to Texxxxx)
  Re: Anyone using POD HD PRO with footswitch FBV Express MKII ???? (bug ? discovered)Line6 : Help !
  
  ok, thanks a lot,
  if the issue persists, I'll downgrade,
  but I think it is due to pod hd500 presets which I should rather not download, especially if I expect to use footswitche,
  otherwise it runs
  
  To be confimed in the next days,
  cheers
  
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  - Line6Don
    5,274 posts since
    Mar 14, 2011
    
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    Feb 13, 2012 11:19 AM (in response to volfoni91)
    Re: Anyone using POD HD PRO with footswitch FBV Express MKII ???? (bug ? discovered)Line6 : Help !
    
    Once the flash memory has been successfully updated to v1.40, you will need to perform a Global Settings reset and a pedal calibration using the instructions at the link below:
    
    http://line6.com/support/docs/DOC-2222
    
    I would suggest you try this first before rolling back your flash memory.
    
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    - volfoni91
      34 posts since
      May 10, 2011
      
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      Feb 21, 2012 10:26 PM (in response to Line6Don)
      Re: Anyone using POD HD PRO with footswitch FBV Express MKII ???? (bug ? discovered)Line6 : Help !
      
      hello,
      
      this procedure concerns the pod hd500,
      I've the pod hd pro ,
      is it the same ?
      thx
      
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Line6david
5,196 posts since
Jan 27, 2010

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Feb 21, 2012 4:49 PM (in response to volfoni91)
Re: Anyone using POD HD PRO with footswitch FBV Express MKII ???? (bug ? discovered)Line6 : Help !

Hello. It has been at least 72 hours since we've heard from you. We're going to assume your question has been answered. If it has been answered, please award points to whoever was helpful and/or answered the question.

In the event your issue has not been resolved, I created a support ticket for you so we can continue to communicate. Please respond to the ticket. Thanks!!

Q: What is a support ticket?
A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut: http://line6.com/account/tickets/view/.

Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all.

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Line6david
5,196 posts since
Jan 27, 2010

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Feb 21, 2012 4:49 PM (in response to volfoni91)
RE: Anyone using POD HD PRO with footswitch FBV Express MKII ???? (bug ? discovered)Line6 : Help !

Hello. It has been at least 72 hours since we've heard from you. We're going to assume your question has been answered. If it has been answered, please award points to whoever was helpful and/or answered the question.

In the event your issue has not been resolved, I created a support ticket for you so we can continue to communicate. Please respond to the ticket. Thanks!!

Q: What is a support ticket?
A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut: http://line6.com/account/tickets/view/.

Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all.

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Jan 24, 2012 2:49 PM

Anyone using POD HD PRO with footswitch FBV Express MKII ???? (bug ? discovered)Line6 : Help !

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