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564 Views 10 Replies Latest reply: Mar 21, 2012 4:15 PM by Line6david RSS
raz_klinghoffer Just Startin'
raz_klinghoffer
45 posts since
Jan 17, 2007
Currently Being Moderated

Feb 28, 2012 6:09 AM

A good question :)

Hey

I've been using Line 6 forever now

I own and owned Pod Xt, Pod2, Pod X3 live, Vetta HDII ,Guitar Wireless, UX1, and now POD HD500

 

Recently I sold my PODX3 LIve and bought PD HD500

Though it might sound perfect to others, I think a few thing are missing from the earlier version that I really like.

So I instalelled my UX1 on my computer also , but now  I see I can't use the expansion packs and need to buy them?

I feel it's a bit unfair that after everything I bougt from Line 6 I need to pay for the expansion packs and wondered if I can contact someone who can understand my situation and add them to my UX1 for free...??

 

Thanks

Raz

  • phil_m Expert Line 6 User
    phil_m
    4,243 posts since
    Jan 25, 2007
    Currently Being Moderated
    Feb 28, 2012 6:42 AM (in response to raz_klinghoffer)
    Re: A good question :)

    Well, if you never bought the expansion packs for your XT or your UX1, than you don't own the licenses for them. When you had the X3L, you had access to all the models that were on the X3L in plug-in form in POD Farm (not in the standalone version of POD Farm, though).

     

    Basically, the model packs are tied to the device you bought them for. There is some amount of transferring between devices you can do, but since all the model packs came with the X3L, there's no way to transfer them to anything else. So, if you still want the additional models, you'll have to buy the model packs.

  • laplayantonio Guru
    laplayantonio
    2,435 posts since
    Sep 26, 2006
    Currently Being Moderated
    Mar 14, 2012 6:26 AM (in response to raz_klinghoffer)
    Re: A good question :)

    as the users above have pointed, all you need is using License Manager to activate and authorise your Licenses: http://line6.com/account/licenses/instructions/

     

    line6antonio

  • mcolquitt Just Startin'
    mcolquitt
    186 posts since
    Nov 14, 2009
    Currently Being Moderated
    Mar 14, 2012 7:16 AM (in response to raz_klinghoffer)
    Re: A good question :)

    I think we are all missing what this guy is really asking for. Correct me if I am wrong Raz; You want to use the expansion packs with your HD500 right?

    Well if that IS what you are saying then you are asking for something that is not possible. HD500 is completely different technology. Even if they wanted to give you (and nobody else on the planet) a free ride, they wouldn't work.

     

    If you mean you want them for your UX1 then I am not sure but the monkey and license manager should get you rolling.

    • Mr_Arkadin Expert Line 6 User
      Mr_Arkadin
      2,379 posts since
      Jan 25, 2007
      Currently Being Moderated
      Mar 14, 2012 7:42 AM (in response to mcolquitt)
      Re: A good question :)

      No, he's asking if he can use them in his UX1.

       

      Unless Line 6 introduce a 'loyalty card' card like you get in supermarkets, then I don't think you'll be getting free stuff based on what you bought before. I have absolutely tons of Roland/Boss kit, yet I've never even received a free compact foot pedal off them. Tight buggers. A few stickers was the best I managed.

       

      In the real world no-one owes you anything. However, as stated, you should be able to use your licence manager to transfer them.

  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Mar 14, 2012 4:27 PM (in response to raz_klinghoffer)
    Re: A good question :)

    Hi,

     

    I see that you have purchased the Bass Expansion and Metal Shop seperately. You should be able to run license manager and install these add-ons:

     

    http://line6.com/support/docs/DOC-2295

     

    However the "Platinum" model pack set resides on the memory of the X3 Live so Collectors Classics and Power Pack will be missing  in your new setup.

     

    Thanks,

    David

  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Mar 21, 2012 4:15 PM (in response to raz_klinghoffer)
    Re: A good question :)

    Hello. It has been at least 72 hours since we've heard from you. We're going to assume your question has been answered. If it has been answered, please award points to whoever was helpful and/or answered the question.

     

    In the event your issue has not been resolved, I created a support ticket for you so we can continue to communicate. Please respond to the ticket. Thanks!!

     

    Q: What is a support ticket?

    A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut: http://line6.com/account/tickets/view/.

     

    Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all.

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