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196 Views 3 Replies Latest reply: Mar 21, 2012 10:37 AM by Line6Don RSS
Kuranes1 Just Startin'
Kuranes1
7 posts since
Jul 9, 2010
Currently Being Moderated

Mar 9, 2012 10:20 AM

Problems with POD Studio UX1

Hi all,

I have a strange problem with POD Studio UX1: after a couple of hours of usage the audio mutes itself and also if I disconnect the interface the sound keeps to be muted; if i try to shut down the pc it freezes up and I have to reboot it manually.

 

Here are all the specifications of my pc:

 

POD.png

 

Can you help me?

 

Thanks.

 

Daniele

Tags: pod, ux1, studio, problems, with
  • Line6Don Line 6 Support
    Line6Don
    5,274 posts since
    Mar 14, 2011
    Currently Being Moderated
    Mar 21, 2012 10:35 AM (in response to Kuranes1)
    Re: Problems with POD Studio UX1

    I would suggest that you remove any additional unnecessary USB and firmware devices from your computer when troubleshooting this issue. Make sure to connect the UX1 directly to a USB port and not a USB hub, extension, or keyboard of any kind. If using a laptop, make sure that it is plugged into a power outlet and not running off of battery power. Try using additional USB cables and every USB port available until you find one that will not mute the audio playback.

     

    As you may know, almost every personal computer is a unique hardware and software environment. If one or more variables, including a given device driver, in the system don’t interact well with the rest of the system, the result can be undesired performance. Thus, we have provided a USB Audio Issues FAQ that describes what configuration variables numerous users have identified as the root cause of their audio issues:

     

    http://line6.com/support/docs/DOC-4282

    • Kuranes1 Just Startin'
      Kuranes1
      7 posts since
      Jul 9, 2010
      Currently Being Moderated
      Mar 17, 2012 4:48 PM (in response to Line6Don)
      Re: Problems with POD Studio UX1
      • "Move any additional unnecessary USB and firmware devices from your computer when troubleshooting this issue" --- Done.
      • "Connect the UX1 directly to a USB port" --- Done
      • "It is plugged into a power outlet and not running off of battery power" --- Done
      • http://line6.com/community/docs/DOC-4282 --- Link Not Working

       

      Nothing new for my problem, I still have it.

      Any idea?

       

      Thank you.

      • Line6Don Line 6 Support
        Line6Don
        5,274 posts since
        Mar 14, 2011
        Currently Being Moderated
        Mar 21, 2012 10:37 AM (in response to Kuranes1)
        Re: Problems with POD Studio UX1

        I apologize for the broken link, i fixed it and it should now be working correctly now. Please try it accessing the page again, then try all of the suggestions available. If you are still having trouble after exhausting all available suggestions on USB audio troubleshooting, let us know what you tried and the results you received.

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