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255 Views 5 Replies Latest reply: Aug 18, 2012 5:33 PM by marcoronceros RSS
bodyzalive Just Startin'
bodyzalive
3 posts since
Mar 29, 2012
Currently Being Moderated

Mar 29, 2012 6:34 AM

KB37 Not Recognized/Drivers not installed

I just bought a KB37 today brans new from the biggest music store in the country & I have been trying to install software & drivers for over 5 hours now & I am getting a littled annoyed to say the least!

 

When I plug-in the KB37 to my computer by USB, the "Clip" leds starts flashing alternatly and the KB37 can't be recognized by my computer on starting Monkey or manually.

 

When I start Monkey it tells me drivers need uppdating, after clicking update it goes through the install & says they are installed but won't recognize the KB37 at all!  I have uninstalled & reinstall drivers & even the entire software packages but stilll won't work. To say I am a lot  frustrated is an understatement!

 

I have a diploma in computing, computer repair & network support so I am not technically challeged at all. I downloaded Line 6 Monkey & installed from website as well but the problem is still there. I have tried restarting my computer, uninstalled everything & reinstalled everything, tried in 3 of my different USB sockets but still nothing. I have tried EVERYTHING I found in your knowledge base on this problem

 

From what I see in the knowledge base a lot have had this problem & no one seems to have had this probem fixed.

 

I have had several Line 6 products before & purchased this because it had all the features & software I needed for recording & it doesn't work. Wish I hadn't bought it now, wish I bought some other product!

 

What the hell is going on?? Is this a defective product?

  • acehole777 Just Startin'
    acehole777
    40 posts since
    Feb 15, 2007
    Currently Being Moderated
    Mar 29, 2012 6:41 AM (in response to bodyzalive)
    Re: KB37 Not Recognized/Drivers not installed

    Sounds like it could be a defective unit.  Try not to get discouraged, these things happen.  If it's not too much of a hassle I would say uninstall everything, take it back to the store you bought it from and exchange it for a new one then start fresh.  If you're still having problems then there's some step in the process you must be missing so let the forum know and hopefully it can get fixed quickly so you can make some music.

    • bodyzalive Just Startin'
      bodyzalive
      3 posts since
      Mar 29, 2012
      Currently Being Moderated
      Mar 29, 2012 9:40 PM (in response to acehole777)
      Re: KB37 Not Recognized/Drivers not installed

      I have checked & triple checked everything. I am a computer tech & work with this sort of thing everyday so it is not something I am not doing that's for sure.

       

      I don't think they have anymore :-\ I wanted/needed this for an important project this weekend & now I have to look at buying something else :-\

      • bodyzalive Just Startin'
        bodyzalive
        3 posts since
        Mar 29, 2012
        Currently Being Moderated
        Apr 6, 2012 6:11 PM (in response to bodyzalive)
        Re: KB37 Not Recognized/Drivers not installed

        Well, no response from Line 6 yet :-\ So I returned the unit & exactly the same issues with the new one!!

        I am a IT expert & have set up multiple computer networks.that are far easier to set up than this bloody thing! Seems the KB37 IS NOT totally VIsta compatable at all. Only way I could get it working was to do a total reinstall of the OS upgrading it to Vista Ultimate (as these are not Windows & compatable) So after spending 6 hours backing up all my data & music & another few hours installing the new OS & reinstalling all my other software it now works but along the way my full version of Reason & Recycle are now not working! Arrrgggghhhhh!

        This is the most painful damn thing to set up that I have ever used in my life! A Server & 50 computer network is easier to set up than the KB37! Lol

        • desertwalker Just Startin'
          desertwalker
          1 posts since
          Jun 8, 2012
          Currently Being Moderated
          Jun 8, 2012 2:17 AM (in response to bodyzalive)
          Re: KB37 Not Recognized/Drivers not installed

          Hey Mate,

           

          Im from Australia, and Im having the same issue. I am setting this up on a mates laptop and have to say this is a piece of **** for people starting out. I would never recommend one of these. I have Edirol PCR800 and it was insatnt plug and play, no crap added on. Whoever designed this is terrible because it is not user friendly.

           

          desertwalker...

        • marcoronceros Just Startin'
          marcoronceros
          1 posts since
          Nov 18, 2009
          Currently Being Moderated
          Aug 18, 2012 5:33 PM (in response to bodyzalive)
          Re: KB37 Not Recognized/Drivers not installed

          I am from Peru and I have the same problem.

           

          I use to use th KB37 with the Windows XP with no problem at all. But when I upgrade my OS to Windows Vista (in the same laptop), Everything changed. The KB37 does not work any more.

          It is amazing how Line 6 does not do anything about it. it is very disappointing.

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