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762 Views 12 Replies Latest reply: Feb 19, 2013 2:58 PM by ricardc RSS
BucF16 Just Startin'
BucF16
30 posts since
May 12, 2008
Currently Being Moderated

Feb 10, 2012 12:08 PM

POD HD500 USB Receptacle Damage

Looks like the USB receptacle on my HD500 is damaged.  My best guess is the small block on the interior of the USB receptacle came out when I unplugged the USB. I've looked but cannot find the missing piece.

 

I bought the POD in a Guitar Center in Avondale Arizona and registered it with Line6 on the 21st of February 2011.

 

I would like to get this repaired. What's my next step?

  • DeFrezd Just Startin'
    DeFrezd
    12 posts since
    Dec 21, 2010
    Currently Being Moderated
    Feb 11, 2012 3:10 AM (in response to BucF16)
    Re: POD HD500 USB Receptacle Damage

    Exactly the same thing happend to me bro, even though I'm able to record and such via USB. I think that little part was a bit loose when I bought my POD and now it's gone.

    • holeshot1982 Just Startin'
      holeshot1982
      112 posts since
      Dec 2, 2011
      Currently Being Moderated
      Feb 11, 2012 5:09 AM (in response to DeFrezd)
      Re: POD HD500 USB Receptacle Damage

      You're not alone and don't ask Line 6 reps on here for help. They'll say you abused it or got it that way....... It appears a few have had it repaired under warranty....Please let us know what happens...You can check the following threads if you need some more info.....

       

      http://line6.com/support/message/352487#352487

       

      http://line6.com/support/message/354824#354824

       

      http://line6.com/support/message/354728#354728

       

      As you can seen, you're not alone...... However since it seems some are getting it repaired under warranty maybe Line 6 has acknowledged the issue....but haven't made an announcement about it....

      • paga_nini Just Startin'
        paga_nini
        6 posts since
        Jan 27, 2007
        Currently Being Moderated
        Feb 25, 2012 8:34 PM (in response to holeshot1982)
        Re: POD HD500 USB Receptacle Damage

        What a pain...at first I thought it was a different USB port and checked the threads to see if I could find something out.  I have had my POD less than 2 weeks and it certainly has had no abuse whatsoever and only about 5 hours of total usage.  I have a musical I am preparing for and I simply don't have time for this.  Since I'm complaining, I am not happy with the Edit software....due to its limited functionality, it is quite clear that is was not ready for release.  The sounds however, are very good.

        • holeshot1982 Just Startin'
          holeshot1982
          112 posts since
          Dec 2, 2011
          Currently Being Moderated
          Feb 26, 2012 10:59 AM (in response to paga_nini)
          Re: POD HD500 USB Receptacle Damage

          If you've had it less than 2 weeks, I'd try to return it if you bought it new...That's what I did, I only had mine 2 days and this happened.... However, can't agree with you on the Edit software. I guess that one is a case of different strokes for different folks....Good luck, please keep us updated.

        • jimsreynolds Power User
          jimsreynolds
          2,227 posts since
          Jun 27, 43450
          Currently Being Moderated
          Feb 26, 2012 11:21 AM (in response to paga_nini)
          Re: POD HD500 USB Receptacle Damage

          paga_nini wrote:

           

          I am not happy with the Edit software....due to its limited functionality, it is quite clear that is was not ready for release. 

          Anything specific? 

           

          On the USB thing:  just press the warranty button (or exchange it if that is possible). There seem to be a few instances of this issue kicking around.  If the local service centre gives you any grief:   refer them back to the threads posted above or call Line 6 Corporate at the contact numbers below.

    • zAktSs Just Startin'
      zAktSs
      6 posts since
      Aug 23, 43451
      Currently Being Moderated
      Dec 21, 2012 7:24 PM (in response to DeFrezd)
      Re: POD HD500 USB Receptacle Damage

      I had that problem too, and i could still record because i took another little piece from an old usb port and just put it there. But recently my computer won't see my device. Can you still connect your POD to your computer? If yes can you please describe me what your pins look like because i don't want to open up my device yet and sold a new usb port because there is a lot to dissemble.

       

      Thank you.

  • Line6Hugo Line 6
    Line6Hugo
    6,580 posts since
    Apr 8, 2007
    Currently Being Moderated
    Mar 23, 2012 4:17 PM (in response to BucF16)
    Re: POD HD500 USB Receptacle Damage

    BucF16,

     

    I have created a support ticket to resolve this problem.  Please use the following link to view your support ticket:

     

    http://line6.com/account/tickets/

     

     

    Regards,

     

    Line6Hugo

    • BucF16 Just Startin'
      BucF16
      30 posts since
      May 12, 2008
      Currently Being Moderated
      May 7, 2012 4:39 PM (in response to Line6Hugo)
      Re: POD HD500 USB Receptacle Damage

      Thanks for your help. I was able to get this fixed under warranty with no questions asked.

       

      FWIW, it was a little more involved than I thought it would be since if your USB is physically damaged the wrong wires can touch and fry another widget down the line. That's evidently what happened to mine. Replacing the USB alone didn't get it to work initially and they had to wait for another part.

       

      Just got it back last week (yes...it was in the shop that long). Haven't given it a great workout but it seems to work so far.

  • caseyswoods Just Startin'
    caseyswoods
    1 posts since
    Sep 21, 2011
    Currently Being Moderated
    Mar 24, 2012 1:01 AM (in response to BucF16)
    Re: POD HD500 USB Receptacle Damage

    I'm with you BucF16.  I'm on my second POD HD500 and both of them have lost the little black plastic piece.  I baby it when the USB cable is in place since I knew that it could happen on the second unit.  It still just comes out, and now I've lost it...

  • ronarooney Just Startin'
    ronarooney
    1 posts since
    Aug 30, 2012
    Currently Being Moderated
    Oct 2, 2012 5:45 AM (in response to BucF16)
    Re: POD HD500 USB Receptacle Damage

    my usb port was damaged 2 i got it replaced but not from service centre ,......................now wen i m connecting ma pod to pc it doesnt recognize it can o know the name of the usb port so that i could get it fixed

  • ricardc Just Startin'
    ricardc
    1 posts since
    Jan 13, 2011
    Currently Being Moderated
    Feb 19, 2013 2:58 PM (in response to BucF16)
    Re: POD HD500 USB Receptacle Damage

     

     

    ...you're not alone

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