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139 Views 2 Replies Latest reply: Jun 6, 2012 5:53 PM by Line6david RSS
mthacker Just Startin'
mthacker
1 posts since
Oct 15, 2011
Currently Being Moderated

Apr 29, 2012 5:54 PM

HD 500 blank screen

Hello everyone...

 

I just got my second Pod HD 500 pedal (first one only pulsed - on and off for the screen),

 

This second one worked right out of the box. Then I did the install Monkey and updated all of the drivers and such. It seemed to work after the updates.

 

I then went into utilites and got to Variax and then the screen froze. I unpluged, repluged and then all I got was a blank screen.

 

The foot switches light up and if I turn the select knob they do change - but you can't see a thing on the screen.

 

I reloaded the updates and drivers, but unfortunetly no change.

 

Any ideas before I submit to Tech Support?

 

Thanks for any help...

 

Mike

  • Mel-man Just Startin'
    Mel-man
    1 posts since
    Dec 25, 2011
    Currently Being Moderated
    May 30, 2012 5:13 PM (in response to mthacker)
    Re: HD 500 blank screen

    I just got the same thing to day. I was practincing and the sceen splint in half , became jumbled and then the screen went blank. all the functions seem to still work and if I unplug it the screen appears for a few minutes and then goes blank again.

  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Jun 6, 2012 5:53 PM (in response to mthacker)
    Re: HD 500 blank screen

    Hi,

     

    It could be a bad flash install... Try this:

     

    Hold down the DOWN arrow on the D-Pad while powering the 500 up.

     

    The LCD will read UPDATE FLASH.

     

    Connect it to your computer and reflash the 500.

     

    Also, it could be under powered. Are you using the original power supply?

     

    If you need more help, please respond to us directly:

     

    http://line6.com/account/tickets/view

     

    Thanks,

    David

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