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202 Views 5 Replies Latest reply: Jun 18, 2012 6:42 AM by Triryche RSS
TheRedshifter Just Startin'
TheRedshifter
3 posts since
Jun 14, 2012
Currently Being Moderated

Jun 16, 2012 2:17 AM

My UX1 won't connect to my computer

When I start the Line 6 Monkey, it says Communications Error under the place where it says the device connected, I have tried plugging the usb in different ports, I'm connecting the usb straight in the my computor, and I tried unplugging it for awhile and plugging it back in. The light on the UX1 comes up red when I plug it in, but it won't turn green. I don't have the latest drivers installed because when I try to install them, the download stops halfway through everytime.

 

This all happened after I downloaded Gearbox from Line 6 Monkey, the device seemed to stop working after that. This is very frustrating and I don't know how to get this working, I have seen many complaints about this device all over the Line 6 forums and am really starting to regret spend 160$ on this product. If I could please hear from a real employee instead of an automated reply it would be apprecitated, thanks, I really want to get this working, I have yet to even hear a sound from the machine because of the complicated setup of it.

  • TheRedshifter Just Startin'
    TheRedshifter
    3 posts since
    Jun 14, 2012
    Currently Being Moderated
    Jun 16, 2012 2:21 AM (in response to TheRedshifter)
    Re: My UX1 won't connect to my computer

    I forgot to mention that I have uninstalled the drivers and all the software and reinstalled it all. Nothing has changed still and it still comes up with a communications error. Also when I try to open POD farm 2 I get an error message saying it failed to initaion framework. I can't open POD Farm either now because I get the same message.

    • QsBlues Just Startin'
      QsBlues
      81 posts since
      Feb 1, 2007
      Currently Being Moderated
      Jun 16, 2012 5:23 AM (in response to TheRedshifter)
      Re: My UX1 won't connect to my computer

      Have you tried downloading the software onto another computer?  I would try that, and burning a disc of the installers, then trying it that way before I trash it.  You didn't mention what OS you're running, either, not that it should matter, but sometimes Windows firewalls prevent .exe files from downlloading and installing properly.

      • TheRedshifter Just Startin'
        TheRedshifter
        3 posts since
        Jun 14, 2012
        Currently Being Moderated
        Jun 16, 2012 7:00 PM (in response to QsBlues)
        Re: My UX1 won't connect to my computer

        It's strange, I tried shuting my computer down last night and trying again but it still wouldn't work, but when I woke up today after a full night, everything seems to be working now? Oh and I am running on Windows 7. I can't figure out why nothing would work last night, and now to find everything running fine after 10+ hours of being shut down, kinda weird. Anyways, I'm still kinda wary if this is going to keep working, but I'm staying hopeful. Thanks anyway though man.

  • Triryche Expert Line 6 User
    Triryche
    3,698 posts since
    Feb 20, 2007
    Currently Being Moderated
    Jun 18, 2012 6:42 AM (in response to TheRedshifter)
    Re: My UX1 won't connect to my computer

    Glad you got it going.

     

    If you haven't already, make sure you have the latest drivers and firmware (and Monkey).

     

    Also, you can run POD Farm 1.12 instead of Gearbox.

    Gearbox is not really supported any more for the UX series unless you need it for the Guitar Port Online subscription.

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