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1701 Views 28 Replies Latest reply: Jun 25, 2012 2:59 AM by Prolitiker RSS
clinnenb Just Startin'
clinnenb
10 posts since
Apr 1, 2012
Currently Being Moderated

Apr 2, 2012 2:35 AM

Monkey shows Pod HD installed flash memory as "-"

Line 6 Monkey v.1.5.1 SW shows Pod HD400 Flash Memory Installed as "-".  I've tried the following with no change in behavior:

1) Factory reset the POD

2) Disconnect Pod HD400 Uninstall all Line6 SW/Drivers from the PC, cold reset the PC, reinstalled Line6 SW/Drivers, Power Cycle Pod HD400, reconnec HD400 to PC, Launch Monkey.

 

I see several forum posts regarding similar issue with no further recommendations besides RMA, which scares me this problem is that common.

Tags: flash, memory, hd400, flash_memory_update, monkey1.53
  • silverhead Expert Line 6 User
    silverhead
    9,592 posts since
    Apr 1, 2009
    Currently Being Moderated
    Apr 2, 2012 7:27 AM (in response to clinnenb)
    Re: Monkey shows Pod HD installed flash memory as "-"

    You don't say that you have tried reinstalling the flash memory using Monkey.  I would use HD400 Edit to backup any presets I wanted to save and reload later, and then I would reinstall the HD400 firmware (aka flash memory).

    • clinnenb Just Startin'
      clinnenb
      10 posts since
      Apr 1, 2012
      Currently Being Moderated
      Apr 6, 2012 12:27 AM (in response to silverhead)
      Re: Monkey shows Pod HD installed flash memory as "-"

      I can't "reinstall the flash memory" as the "update selection" button is greyed out when I higlight the "flash memory" line in "monkey".  Installed column shows "-" but newest shows "1.31".  The POD HD400 LCD screen shows "POD HD400 1.03" when powered on, and all the functions seem to work fine for now, except I can't update the box through USB.  Interestingly:

      1) the Windows 7 playback and recording devices control panel options show "Line 6 POD HD400" available using driver version(s) 4.2.5.1.

      2) The Monkey SW shows USB FW version 1.01 Installed

      3) The Monkey SW shows detects the POD HD400 connected over USB.

       

      The Monkey SW just doesn't seem to detect the installed Flash memory version, and hence can't enable any install buttons.

       

      Additionally, HD400Edit shows "No Line 6 device connected." so I couldn't back-up anything if I wanted to, though I just took the unit out of the box, so I haven't anything yet to back-up.

      • silverhead Expert Line 6 User
        silverhead
        9,592 posts since
        Apr 1, 2009
        Currently Being Moderated
        Apr 7, 2012 6:14 AM (in response to clinnenb)
        Re: Monkey shows Pod HD installed flash memory as "-"

        You could try downloading the firmware directly and installing it manually using Monkey. To do that:

        - got to the Downloads section using the tab at the top right of this page.

        - select the firmware/flash memory for your OS and download the file to your computer

        - run Monkey

        - highlight the Flash Memory line in Monkey.

        - in the bottom right area of the Monkey window there should be a button that says Update from File. Select this and navigate to the downloaded file

         

        Hope this helps.

        • HTSMetal Just Startin'
          HTSMetal
          28 posts since
          Apr 5, 2011
          Currently Being Moderated
          Apr 7, 2012 6:56 PM (in response to silverhead)
          Re: Monkey shows Pod HD installed flash memory as "-"

          I downloaded the Flash Memory from Line 6, but get this -- Monkey isn't showing any button that says update from file, so I'm still stuck. I never had a problem with Monkey recognizing my HD300's flash memory version until I recently updated Monkey to 1.53 -- maybe the new version of Monkey is playing a role in this?

           

          Monkey is also no longer showing my POD HD300's ESN -- it just says "None". Everything else (USB Firmware & Drivers) are showing up as up-to-date, and fine. Monkey recognizes the POD, just not the flash memory.

           

          Not only that, but now POD HD300 Edit is changing portions of my presets on its own -- when I load any preset I've previously saved onto my unit, Edit will automatically replace my choice of cabinet for any given preset to the default cab that belongs with the amp model I'm using. Same thing goes for my choice of mic.

           

          Wonder what gives?

        • clinnenb Just Startin'
          clinnenb
          10 posts since
          Apr 1, 2012
          Currently Being Moderated
          Apr 7, 2012 9:27 PM (in response to silverhead)
          Re: Monkey shows Pod HD installed flash memory as "-"

          My Line6 Monkey v1.53 also fails to recognize the ESN and hasn't a "update from file" button when selecting the "flash memory" row in the updates tab.  I was hoping to have the latest update on this equipment before I play guitar in front of 200 people tomorrow, but perhaps I'll have to revert back to my already proven reliable legacy equipment.  Please know I'm dissatisfied with both Line6 product quality and support response with this rather significan't recent purchase.

          • Line6Hugo Line 6
            Line6Hugo
            6,580 posts since
            Apr 8, 2007
            Currently Being Moderated
            Apr 11, 2012 12:02 PM (in response to clinnenb)
            Re: Monkey shows Pod HD installed flash memory as "-"

            Hello,

             

            It sounds like there is a communication problem with the POD HD400 and that computer so far with what you have provided us.  You have already re-installed the Line 6 drivers and software to no avail.  Please follow Jimreynold's recommendation to re-install the drivers and to test every USB port on the computer.  Completely remove all other USB devices from the computer while troubleshooting this (except for a mouse and keyboard on a desktop computer).  Completely remove ANY USB hubs, even if not in use, and test the HD400 on all of the computer's USB ports.

             

            If the problem persists, it may be a hardware problem with the POD and I would suggest testing on a different computer to confirm this.  If the problem is the same there, the POD HD400 would need to be serviced:

             

            http://line6.com/service_centers/

             

            Please let us know your results trying the recommendations above.

             

            Regards,

             

            Line6Hugo

            • clinnenb Just Startin'
              clinnenb
              10 posts since
              Apr 1, 2012
              Currently Being Moderated
              Apr 11, 2012 1:22 PM (in response to Line6Hugo)
              Re: Monkey shows Pod HD installed flash memory as "-"

              Thank you for the recommendation, I will try this when I have a free hour or two.

            • clinnenb Just Startin'
              clinnenb
              10 posts since
              Apr 1, 2012
              Currently Being Moderated
              Apr 14, 2012 12:45 AM (in response to Line6Hugo)
              Re: Monkey shows Pod HD installed flash memory as "-"

              I tried the following process with no workaround to the line6 bugs.

               

              1. Disconnect HD400 from WIN7 PC
              2. Uninstall HD400 Driver
              3. Shutdown computer
              4. Power-on computer
              5. Start Line6 Monkey
              6. Install latest HD400 driver
              7. Plug-in HD400 USB to PC when prompted by driver install
              8. Wait for WIN7 notification area message: "driver install complete".
              9. Open Line6 Monkey
              10. Check "Flash Memory" version: reads "-"

               

              I repeated steps 7-10 on all 8 external USB connections with no change in the Line6 defect behavior.

               

              Please note in the attached screen shots of the Line6 bug behavior.

               

              WIN7 Device Manager indicates successful device installation of HD400 driver

              DeviceManager.png

              Line6 Audio MIDI Devices control panel indicates successful connection to HD400 device

              Audio-MIDI Devices.png

               

              Line6 Monkey shows successful connection to HD400 device, but "-" installed "Flash Memory" version

              Monkey.png

              

              Line6 Monkey "Choose Device" menus shows successful detection of HD400 device

              Monkey-ChooseDevice.png

              HD400Edit shows "No device connected"

              HD400Edit.png

              I've now spent over 6 hours debugging what I, and several other forum users, would now conclude a Line6 defect.  Considering my billable rate with a relevant BSEE degree, I've now doubled my investment in this defective HD400 HW/SW combination and have to consider this purchase a severe disappointment with competitor's products looking far more viable solutions.

               

              I plan to repeat the 10 steps above except completly removing all Line6 software, as well as repeating the 10 steps above on a second WIN7 machine.  In the mean time, please try to reproduce and debug these failures on a Line6 POD HD400 with firmware v1.03 and post your results.

            • clinnenb Just Startin'
              clinnenb
              10 posts since
              Apr 1, 2012
              Currently Being Moderated
              Apr 14, 2012 12:41 AM (in response to Line6Hugo)
              Re: Monkey shows Pod HD installed flash memory as "-"

              Complete uninstall, reboot, reinstall of all Line6 software also fails to resolve the Line 6 Monkey software from properly detecting the HD400 flash memory version.

  • HTSMetal Just Startin'
    HTSMetal
    28 posts since
    Apr 5, 2011
    Currently Being Moderated
    Apr 7, 2012 6:05 AM (in response to clinnenb)
    Re: Monkey shows Pod HD installed flash memory as "-"

    I hope someone can answer this question or replicate these results, as I am having the exact same problem with Line 6 Monkey and a POD HD 300.

  • fentemple Just Startin'
    fentemple
    6 posts since
    Feb 1, 2007
    Currently Being Moderated
    Apr 7, 2012 8:31 AM (in response to clinnenb)
    Re: Monkey shows Pod HD installed flash memory as "-"

    Same problem here. HD300.

  • broacherx Just Startin'
    broacherx
    3 posts since
    Sep 9, 2006
    Currently Being Moderated
    Apr 7, 2012 7:55 PM (in response to clinnenb)
    Re: Monkey shows Pod HD installed flash memory as "-"

    Same here POD HD 400.  Windows 7

  • fentemple Just Startin'
    fentemple
    6 posts since
    Feb 1, 2007
    Currently Being Moderated
    Apr 8, 2012 11:29 PM (in response to clinnenb)
    Re: Monkey shows Pod HD installed flash memory as "-"

    Bump.

  • jimsreynolds Power User
    jimsreynolds
    2,227 posts since
    Jun 27, 43450
    Currently Being Moderated
    Apr 9, 2012 1:57 AM (in response to clinnenb)
    Re: Monkey shows Pod HD installed flash memory as "-"

    Drivers can be a big deal with this kind of thing.  Try

     

    1. Unplug the USB lead to the POD at the PC end.
    2. Run up the 'Line 6 Uninstaller' from the start menu (or equivalent on a Mac)
    3. Use the Line 6 Uninstaller to uninstall the drivers for the Line 6 HD (whichever model).
      tmp.gif
    4. Reboot the PC.  This will clear down any locked files.  Leave the USB cable unplugged for now.
    5. Start up Line 6 Monkey and reinstall the latest drivers. 
    6. When prompted:  plug in the USB connection to the POD. 
    7. Wait ... it can take a few minutes for the POD drivers to fully recognise and configure the POD.on USB.  There is a little animated icon that appears down in the system tray when  you plug the POD in for the first time.  It will stop the animation when the HD is fully installed.  My recommendation?  Go and make coffee then come back.
    8. When the drivers have finished installing:  restart Monkey. 

     

    Check that Monkey is seeing everything correctly and try running the updates to firmware now.   If it works ... cool.  If not, unplug the USB from the PC end and try another port on the PC ... repeat from step 7.

    • fentemple Just Startin'
      fentemple
      6 posts since
      Feb 1, 2007
      Currently Being Moderated
      Apr 9, 2012 4:00 AM (in response to jimsreynolds)
      Re: Monkey shows Pod HD installed flash memory as "-"

      Monkey still has the same problem after re-installing the driver. 

    • clinnenb Just Startin'
      clinnenb
      10 posts since
      Apr 1, 2012
      Currently Being Moderated
      Apr 11, 2012 1:30 PM (in response to jimsreynolds)
      Re: Monkey shows Pod HD installed flash memory as "-"

      I uninstalled and reinstalled the drivers several times with three different USB ports.  Unfortunately, most computers have only a few USB controllers, but use internal hubs to create 10+ USB ports, so those hubs cannot be removed.  IN persistence, I will try disconnecting all other USB devices, and see if another driver uninstall/reinstall cycle produces any different results.  I will also try another computer to see if results vary there as well.

      Regardless, a driver that requires removing all other USB hubs and devices by definition has bugs and needs fixed.  Additionally, I suspect the Windows 7 provided audio device driver may cause some conflicts as well, but I haven't enough data to conclude anything here yet.

  • HTSMetal Just Startin'
    HTSMetal
    28 posts since
    Apr 5, 2011
    Currently Being Moderated
    Apr 9, 2012 8:30 AM (in response to clinnenb)
    Re: Monkey shows Pod HD installed flash memory as "-"

    Strangely enough, as of this morning this problem has spontaneously resolved itself for me. I haven't rebooted my computer or reinstalled anything; Monkey suddenly recognizes my HD300's flash memory. However, my ESN is still not recognized.

     

    Pretty weird if you ask me, especially since everyone else is suddenly having the same issue. Anybody else's problem resolve itself?

    • TheRealZap Expert Line 6 User
      TheRealZap
      11,829 posts since
      Dec 22, 2006
      Currently Being Moderated
      Apr 11, 2012 12:52 PM (in response to HTSMetal)
      Re: Monkey shows Pod HD installed flash memory as "-"

      last time i looked there was no ESN on any of the HD units....

      the ESN is used by the XT/X3 devices for licensing addons...

      there are no addons for the HD units... so it wont matter anyway.

      • Tonedeaf101 Just Startin'
        Tonedeaf101
        11 posts since
        Mar 14, 2008
        Currently Being Moderated
        Apr 15, 2012 4:19 AM (in response to TheRealZap)
        Re: Monkey shows Pod HD installed flash memory as "-"

        My HD400 is showing 1.31 on boot up, but monkey(Win 7) has a "-" also in the current slot and 1.31 in the newest slot. You can't select Update as it is greyed out so what is concerning me when a new flash arrives for download, will we be able to do it. I am thinking not :-(

         

        I have also unplugged everything and reinstalled everything I can but no difference. I have even made Monkey run as XP version and as Administrator in compatability mode but that has no effect.

  • humungusfungus Just Startin'
    humungusfungus
    1 posts since
    Dec 17, 2010
    Currently Being Moderated
    Apr 18, 2012 2:08 AM (in response to clinnenb)
    Re: Monkey shows Pod HD installed flash memory as "-"

    I had the same problem, monkey did not show the Flash memory of my HD300.

    I reinstalled the newest drivers but that didn't work.

    After using another USB cable (from my MIDI keybord) it works now.

    Maybe that helps...

  • Prolitiker Just Startin'
    Prolitiker
    2 posts since
    Oct 21, 2010
    Currently Being Moderated
    May 1, 2012 5:38 AM (in response to clinnenb)
    Re: Monkey shows Pod HD installed flash memory as "-"

    Un- and reinstalling all Line6-Software, resetting my POD HD300, trying several USB-Ports on my PC - without success. Line6-Monkey still shows "ESN: None" and a "-" for installed Flash Memory.

     

    Line6 - please GO AN FIX THIS BUG as soon as possible! I didn´t buy the POD HD to waste my time on software issues!

  • laszlov2 Just Startin'
    laszlov2
    7 posts since
    Aug 5, 2007
    Currently Being Moderated
    May 1, 2012 6:32 AM (in response to clinnenb)
    Re: Monkey shows Pod HD installed flash memory as "-"

    Uhmm, I don't wan't to sound snarky or something. But did you guys conect your HD300 or 400 to the power suply?

     

    I just helped some one with exact the same problem, and it turned out she hadn't conected it to the power suply.

  • sdfmaster Just Startin'
    sdfmaster
    2 posts since
    Dec 25, 2010
    Currently Being Moderated
    May 4, 2012 3:57 PM (in response to clinnenb)
    Re: Monkey shows Pod HD installed flash memory as "-"

    Same problem with my HD 300 ; after updating to 1.31, the version of the flash memory is not showing up : got a '-' in the Installed column!

  • Prolitiker Just Startin'
    Prolitiker
    2 posts since
    Oct 21, 2010
    Currently Being Moderated
    Jun 25, 2012 2:59 AM (in response to clinnenb)
    Re: Monkey shows Pod HD installed flash memory as "-"

    Now that I have installed Line 6 Monkey v.1.57 the version of the installed flash memory is shown again.

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