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2093 Views 8 Replies Latest reply: Aug 20, 2012 4:16 PM by psilo777 RSS
mattigw Just Startin'
mattigw
9 posts since
Jul 22, 2011
Currently Being Moderated

Jul 23, 2011 6:37 PM

POD HD300 USB + Driver Connectivity issue!

Heya,

 

I recently recieved my brandnew HD300, guitar is coming in within the next weeks.

 

I have been checking out the features on the board itself and decided to prepare all the software so by the time my guitar is in stock again and gets delivered i can start patching with the Edit software.

 

I started with installing the Line 6 Monkey v1.41 and making an account.

 

Now: after the first time i installed the drivers + the edit software and updated what had to be updated, everything seemed to work fine EXEPT when I entered the Edit software. There I saw the 'no line 6 device connected' message.

I continued with looking for a solution and read that most people having this issue get told to check the usb cable, try different usb ports (don't use a usb-dock) etc.

 

After I didn't find a solution for this, i decided to reinstall everything, now however things work even less and i'm not sure how that is even possible but ye... this is the problem right now:

 

When i install the drivers my pc doesn't recognize the pod anymore. When I go back to the Monkey updater, it doesn't say the drivers got updated AND if i try to 'connect' to my pod on the section left of the window the connection doesn't respond either so i'm stuck there too.

 

+ when I connect my usb cable to my pod I get the '3 beep connect sound' instead of the normal 2 beeps.

 

I have also installed the software on a laptop, there i have the problem that the installations go fine, i get the 2 beeps when connecting the pod to the laptop but when it's connected, i get the popup balloon that says 'no device found'.

 

 

What are the next steps i have to take in order for my pc to recognize my pod?

  • mattigw Just Startin'
    mattigw
    9 posts since
    Jul 22, 2011
    Currently Being Moderated
    Jul 24, 2011 7:26 AM (in response to mattigw)
    Re: POD HD300 USB + Driver Connectivity issue!

    I can't seem to get rid of the tripple beep when connecting the pod with usb, without having the normal 2-beep sound, i can't make any progress with fixing the software itself. Does anyone have experience with this problem?

    • mattigw Just Startin'
      mattigw
      9 posts since
      Jul 22, 2011
      Currently Being Moderated
      Jul 24, 2011 2:07 PM (in response to mattigw)
      Re: POD HD300 USB + Driver Connectivity issue!

      When I fully uninstall all Line 6 software on my pc and reboot and than connect the pod without installing the drivers, I get the normal connect-sound for a USB device and the message that I don't have connected an unkown device that needs drivers etc..

      When I than continue to install the drivers (I've tried both with Monkey and the seperate installer) they ask me to unplug the pod at first, than after a few windows to replug it, than i get the 3 beeps on connect again + the pod remains unknown hardware. I can't update the firmware on the pod itself too since you need to have the drivers updated in the Monkey updater to access the firmware updates.

       

      (running on an Asus P6T mobo and Windows 7 Ultimate 64 bit)

       

       

       

      I'm getting kind of desperate here... anyone with a clue how to resolve this issue?

      • mattigw Just Startin'
        mattigw
        9 posts since
        Jul 22, 2011
        Currently Being Moderated
        Jul 24, 2011 4:02 PM (in response to mattigw)
        Re: POD HD300 USB + Driver Connectivity issue!

        Decided to try out a few other things just now.

         

        I resetted the pod to factory settings, no change.

         

         

        Since I have only tried it with my desktop and a laptop, I'm going to try connecting it on a few other computers from family, friends etc.

         

        If they also give the same issue, i assume the unit is faulty...and that would suck hard.

         

         

         

        I also stumbled on something while looking for USB related problems, and this topic had a reply like this:

         

        "The solution is easy for this - if your USB flash drives, memory sticks, external USB hard drives don't work in Windows 7 any more - don't install properly in "Device Manager", all you have to do is to go to: "C:\Windows\System32\drivers" folder and completely DELETE these 2 files: "disk.sys" and "partmgr.sys"!!!

        If Windows 7 doesn't allow you to delete them, use SAFE MODE (press "F8" when windows boots up and choose "Safe Mode").

        DON'T BE AFRAID TO DELETE THOSE - What happens is - these two files get damaged somehow/sometimes, and by deleting them from ".../System32/drivers" folder - YOU ARE FORSING WINDOWS TO RENEW THESE FILES, by refreshes the copies of those files from Windows Driver Archives and they become FIXED!!!

        Then you can go ahead to "Driver Manager" (on your keyboard hit "Windows Key + R", then type into the "Open" field - "devmgmt.msc" and hit Enter) and right-click on every USB drivers with the exclamation mark and hit "Uninstall". Then, in the "Device Manager" hit on "Action", then "Scan for hardware changes" - the USB drives should install correctly after that."

         

         

        I'm not sure if this would help in my situation but I will try this out if everything else fails... this or just a full OS format.

        • mattigw Just Startin'
          mattigw
          9 posts since
          Jul 22, 2011
          Currently Being Moderated
          Jul 25, 2011 5:15 AM (in response to mattigw)
          Re: POD HD300 USB + Driver Connectivity issue!

          I just tried the pod out on 2 other computers and both of them didn't have the 3 beeps when connecting but they both did have the same problem that they couldn't identify the pod. On connect I kept getting 'Unknown device found'.

           

          I'm stuck now, and I need some answers. I realise after trying it on 3 different computers that the options in my previous reply probably won't fix anything.

          The only thing I can think of at this point is some how update the pod's firmware but I'm not sure if thats possible without Line 6 monkey or the drivers being installed first.

           

          It would be nice to get some response on this problem since i'm beginning to think i'm having a monologue over here...

          • mattigw Just Startin'
            mattigw
            9 posts since
            Jul 22, 2011
            Currently Being Moderated
            Jul 25, 2011 4:29 PM (in response to mattigw)
            Re: POD HD300 USB + Driver Connectivity issue!

            No response from anyone with experience on these matters? I would have thought that some Line 6 people would read these posts since it's an official forum and all.

             

            Tomorrow I will be contacting the store and going over my options, repair/refunds etc.

             

            If I can get this issue fixed I might stay positive about Line 6 pods, let's hope so.

  • joaoantunes Just Startin'
    joaoantunes
    1 posts since
    Jul 22, 2011
    Currently Being Moderated
    Jul 25, 2011 7:29 AM (in response to mattigw)
    Re: POD HD300 USB + Driver Connectivity issue!

    I'm having almost the same problem here, but my laptop is a macbook.

    Anyone can help us?

     

    thanks

  • Line6Hugo Line 6
    Line6Hugo
    6,580 posts since
    Apr 8, 2007
    Currently Being Moderated
    Jul 28, 2011 10:22 AM (in response to mattigw)
    RE: POD HD300 USB + Driver Connectivity issue!

    mattigw,

       

      First, please fill out your computer support profile at the following link so that we know what kind of computer system you are working with:

       

      http://line6.com/account/supportProfile/

       

      Typically, the problem you describe is due to a connection problem as you mentioned with either the USB ports, cable, or drivers.

       

      Please completely uninstall the Line 6 software and drivers using the Line 6 uninstaller.  Then, re-install the latest driver.  Remove all other USB devices from the computer (except for a mouse and keyboard on a desktop computer) while troubleshooting this problem.  Completely remove ANY USB hubs, even if not in use, and test on all of the computer's USB ports.

       

      Do this on any computer you can test with.  Try a different cable if necessary.

       

      If the problem persists, and it has a connection problem on all computers, I suggest taking it to a service center:

       

      http://line6.com/service_centers/

       

      Regards,

       

      Line6Hugo

    • psilo777 Just Startin'
      psilo777
      5 posts since
      Mar 12, 2012
      Currently Being Moderated
      Aug 20, 2012 4:16 PM (in response to Line6Hugo)
      Re: RE: POD HD300 USB + Driver Connectivity issue!

      Tried everything, reboot, remove all USB-cables, unistall all line 6 devices (repeated 8 hrs) didnt help

      System is Vista SP2 so i installed windows 7 same problem, so i tried (Vista SP2) laptop didnt work.

      Help please i should go to studio should sell this POD HD300 crap(?) and buy Boss as my bandmate has it and no probs with Boss.

      Theres still almost 2 year warranty left if i sell this maybe someone buys this and ill buy Boss

       

      Please fix these bugs im very dissapointed for this unfinished product.

       

      All other line 6 devices had worked with no probs (KB37, POD UX1 which i sold and bought this crap POD HD300)

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