Community: e-mail notification is going crazy...!!!

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359 Views 18 Replies Latest reply: Oct 16, 2012 12:08 PM by Line6Tony

fenders74

45 posts since
Aug 29, 2012

Currently Being Moderated

Oct 3, 2012 6:16 AM

e-mail notification is going crazy...!!!

How many people have the notification to all discussion?!?!? Also the discussion with no notification required!!!

I received 50-70 mail per day!!

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phil_m
4,243 posts since
Jan 25, 2007

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Oct 3, 2012 6:19 AM (in response to fenders74)
Re: e-mail notification is going crazy...!!!

Sounds like some of your preference got changed. If you click on your username, there's a link that says "Edit preferences". Under that is a tab labeled "Email Notification Preferences" that gives you a bunch of different options as to what, if any, email notifications you want to receive.

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- fenders74
  45 posts since
  Aug 29, 2012
  
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  Oct 3, 2012 6:25 AM (in response to phil_m)
  Re: e-mail notification is going crazy...!!!
  
  Thanx but the list of discussion that I've requested a notification is correct.....but I've receive a lot of notification to discussion that I've been not registered in
  
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  - phil_m
    4,243 posts since
    Jan 25, 2007
    
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    Oct 3, 2012 6:31 AM (in response to fenders74)
    Re: e-mail notification is going crazy...!!!
    
    Might just be a leftover of the system hiccup from last week.
    
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    - fenders74
      45 posts since
      Aug 29, 2012
      
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      Oct 3, 2012 6:35 AM (in response to phil_m)
      Re: e-mail notification is going crazy...!!!
      
      Maybe....I've opened a ticket
      
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Triryche
3,698 posts since
Feb 20, 2007

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Oct 3, 2012 11:54 AM (in response to fenders74)
Re: e-mail notification is going crazy...!!!

It's a PITA, but you could try clearing all your watches to see if it stops and then resubscribe to the threads you want to watch.
I know the forums in general were flaky for a couple weeks, maybe it's a byproduct?
Do you have RoadRunner?
I remember there was an issue a couple years ago with the notifications and it was something goofy on TimeWarner's end.

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- fenders74
  45 posts since
  Aug 29, 2012
  
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  Oct 3, 2012 6:43 AM (in response to Triryche)
  Re: e-mail notification is going crazy...!!!
  
  Hi, I will try.....
  no I don't have RoadRunner
  
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Akeron
224 posts since
Jul 23, 2011

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Oct 3, 2012 6:38 AM (in response to fenders74)
Re: e-mail notification is going crazy...!!!

I don't get any email from Line 6 (even when there's a firmware upgrade, notwithstanding my email notification settings are on), apart sometimes some ads promoting their products. That's strange.

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Triryche

3,698 posts since
Feb 20, 2007

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Oct 3, 2012 6:50 AM (in response to fenders74)

Re: e-mail notification is going crazy...!!!

If you still have issues I would contact Line6 directly via a support ticket or phone:

http://line6.com/support/tickets/add.html

Line 6 - North America

Line 6, Inc.
26580 Agoura Road
Calabasas, CA 91302-1921

Main Phone#: (818) 575-3600
Main Fax#: (818) 575-3601

Customer Service hours are 8am - 5pm M-F Pacific Time
Press option 3 for Customer Service
Our busiest hours are from 11am to 2 pm.

Line 6 - Europe

Line 6, Inc.
The POD
Clifton House
Butler's Leap
Rugby, Warwickshire
United Kingdom, CV21 3RQ

Telefone: +44 (0) 1788 566 566
Fax: +44 (0) 1788 566 529

Technical Support: +44 (0) 1788 566 555, Mon-Thurs 9am – 5pm GMT and Fri 9am – 4pm GMT

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fenders74
45 posts since
Aug 29, 2012

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Oct 3, 2012 7:13 AM (in response to Triryche)
Re: e-mail notification is going crazy...!!!

I've just opened a ticket..thanx. I'd like only to know if someone else has encoutered this issue.
thanx

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MerlinFL
1,667 posts since
Jul 17, 2007

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Oct 3, 2012 11:44 AM (in response to fenders74)
Re: e-mail notification is going crazy...!!!

Nothing changed in my email settings and now getting over 100 emails perday from everything Line 6.

I confirm your problem is accurate and very real.

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- Line6Tony
  1,917 posts since
  Jan 16, 2007
  
  Currently Being Moderated
  
  Oct 4, 2012 12:12 PM (in response to MerlinFL)
  Re: e-mail notification is going crazy...!!!
  
  Guys, I'm sorry this is happening. I believe this is related to the other issues our forums recently experienced. Like Phil said, please check your preferences at Your Stuff...Preferences...EMail Notification Preferences. Then like Triryche said, clear your watches at http://line6.com/account/emailpreferences/ and see if things change. I am subscribing to this thread so that I can track your responses. Thanks for your patience while we get this ironed out.
  
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  - fenders74
    45 posts since
    Aug 29, 2012
    
    Currently Being Moderated
    
    Oct 11, 2012 11:30 PM (in response to Line6Tony)
    Re: e-mail notification is going crazy...!!!
    
    Yesterday I've cleared all my watches and set 'no' in all email preference receive....Today I've got 56 mail from forum!!!!
    Is there someone to solve this problem there?!?!?!
    
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    - Line6Tony
      1,917 posts since
      Jan 16, 2007
      
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      Oct 15, 2012 5:24 PM (in response to fenders74)
      Re: e-mail notification is going crazy...!!!
      
      Hi. We are investigating this issue with JIVE Software, who makes the forum software. I'm sorry it's taking a lot of time to solve, but please send me two of the emails contents via private messge so I can get those examples to them. Thanks.
      
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      - Line6Tony
        1,917 posts since
        Jan 16, 2007
        
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        Oct 16, 2012 12:08 PM (in response to Line6Tony)
        Re: e-mail notification is going crazy...!!!
        
        We have solved the problem by tracking down what fenders74 was subscribed to and removing the subscriptions to them.
        
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fenders74
45 posts since
Aug 29, 2012

Currently Being Moderated

Oct 4, 2012 11:28 PM (in response to fenders74)
Re: e-mail notification is going crazy...!!!

Problem still remain alfter cleared watches.

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toneman2121
1,985 posts since
Oct 15, 2006

Currently Being Moderated

Oct 5, 2012 2:07 AM (in response to fenders74)
Re: e-mail notification is going crazy...!!!

on the first discussion page at tha top right there is an option to select e-mail preference. have you checked that?

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fenders74
45 posts since
Aug 29, 2012

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Oct 5, 2012 2:17 AM (in response to fenders74)
Re: e-mail notification is going crazy...!!!

YES, I've checked all....

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fenders74
45 posts since
Aug 29, 2012

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Oct 9, 2012 6:52 AM (in response to fenders74)
Re: e-mail notification is going crazy...!!!

I still receive tons of notification that I DON'T WANT!!!!

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Oct 3, 2012 6:16 AM

e-mail notification is going crazy...!!!

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