Currently Being ModeratedMar 30, 2012 2:41 PM (in response to JiiJiiPee)Re: Broken USB-port on HD500
I also had the problem with a broken USB Port and I also got my HD500 from Thomann,
see my message and how the service guys from Thomann helped me out here:
Write a mail to the Thomann service center and I'm sure they try their best to help you out!
Currently Being ModeratedApr 10, 2012 11:45 AM (in response to JiiJiiPee)Re: Broken USB-port on HD500
I created a support ticket for you so we can resolve this issue. Please respond to the ticket. Thanks.
Q: What is a support ticket?
A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link if a Line 6 support representative determines that a ticket is necessary to troubleshoot your issue. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support.
Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host.
Line 6 Customer Support
Currently Being ModeratedApr 10, 2012 10:02 PM (in response to JiiJiiPee)Re: Broken USB-port on HD500
Hello and sorry for the delay in replying.
A representative of line6 has contacted me and asked me for the details of my hd500. After that I didn't hear anything for some time, but now I've gotten a message from Thomann saying that the hd500 is being returned to me repaired without cost! So, thanks a lot line6 for helping out on this issue!
Currently Being ModeratedNov 1, 2012 9:02 PM (in response to JiiJiiPee)Re: Broken USB-port on HD500
I have this problem with my POD HD500, however the authorised service centre in Australia has gon in receivership. Line 6, can you provide me with an alternate service centre where I can service my POD?
Currently Being ModeratedNov 2, 2012 3:18 AM (in response to JiiJiiPee)Re: Broken USB-port on HD500
Do not reply on Line 6 seeing this post. They will probably not.
You can contact Line 6 either at the link below http://line6.com/company/contact/service_center_help/
Or contact them directly at their international HQ.
Line 6 - North America
Line 6, Inc.
26580 Agoura Road
Calabasas, CA 91302-1921
Main Phone#: (818) 575-3600
Main Fax#: (818) 575-3601
Customer Service hours are 8am - 5pm M-F Pacific Time
Press option 3 for Customer Service
Our busiest hours are from 11am to 2 pm.