Currently Being ModeratedNov 17, 2012 7:47 AM (in response to badade)Re: Considering buying POD Studio™ KB37
support isn't done on the forums... it's done via a support ticket or via the telephone...
so what you see here is other users ignoring the issues... because other users really don't always know the answers....
support used to be done on the forums.... so you'll see some of that....
and some of those that are ignored are also replying to a thread that was long since answered for the original poster...
basically if you want to get a hold of line6 support the phone has 100% success rate provided you call during the correct hours.
Currently Being ModeratedNov 17, 2012 8:31 AM (in response to TheRealZap)Re: Considering buying POD Studio™ KB37
I often find solutions to problems on forums where others have solved and shared [often with the help of technical staff] it seems efficient, educative and also gives an indication of product performance. I can't imagine trying to wade through all the permutations and potential solutions on the phone; still, its not my company and I'm sure it works - but not for me
Thanks for replying Zap.
I just realised "support ticket" which would be better than telephoning, depends how long it takes to reply. They must have a good reason to have a system that's unsatisfactory to so many of their customers and as far as I know - unique to line 6.
Currently Being ModeratedNov 17, 2012 11:39 AM (in response to badade)Re: Considering buying POD Studio™ KB37
nothing to wade through on the phone... just hold til your turn and speak with a human!
i like the forums too... but too many people complained about not talking to line6 direct... (mostly because they didnt mark it as a question)
so they've gone to the direct ticket system....
Currently Being ModeratedNov 17, 2012 12:20 PM (in response to TheRealZap)Re: Considering buying POD Studio™ KB37
You sound like a reasonable bloke and if your happy with it then I hope I'll manage because I really like the kb37 and think I'll regret buying an alternative.
Thanks again for your input.