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144 Views 2 Replies Latest reply: Jan 16, 2013 10:37 AM by silverhead RSS
tonymdm Just Startin'
tonymdm
8 posts since
Jun 30, 2009
Currently Being Moderated

Nov 20, 2012 1:23 PM

Pod HD Pro Connection Error

I just bought a Pod HD Pro from Zzound's B-Stock meaning it had been opened before and/or refurbished.

 

When trying to connect it via USB I get the error message from Monkey: "The Pod HD Pro you are connecting to is not valid Line6 Hardware".

 

I updated both Monkey and the USB drivers and tried again, still getting the same error message.

 

I also tried registering it on the Line6 website through my account and it tells me that the SN is wrong... "ESN could not be verified. Please confirm the supplied USN. ( Error: 523)"

 

Can anyone tell me why this might be happening and what I need to do? Thanks

 

UPDATE:

 

I got it to connect in line6 Monkey, but the ESN shows to be all zeros... I read somewhere that this means it has to be sent back?

Tags: line_6, pod_pro_hd
  • XxPetruccixX Just Startin'
    XxPetruccixX
    2 posts since
    Jun 12, 2009
    Currently Being Moderated
    Jan 16, 2013 10:25 AM (in response to tonymdm)
    Re: Pod HD Pro Connection Error

    Hey man, start simple for sure! 

     

    1)  Make sure Line 6 Monkey is up-to-date

     

    2) Un-plug the POD from the computer and shut it of - turn it back on

     

    3) Try a different USB port (I had the same problem and did all of these - plugged it into the usb port on top of tower instead of in front and it worked)

  • silverhead Expert Line 6 User
    silverhead
    9,592 posts since
    Apr 1, 2009
    Currently Being Moderated
    Jan 16, 2013 10:37 AM (in response to tonymdm)
    Re: Pod HD Pro Connection Error

    Yes - an ESN of all zeros means that the device has been tampered with - usually this means it was repaired improperly/incompletely. Take it back to Zzounds (if you have a return period) and have them reinstall a proper security chip (Electronic Serial Number).

     

    If it can't be returned you will need to have it repaired at an authorized Line 6 service centre.

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