Currently Being ModeratedSep 28, 2012 5:46 AM (in response to wigginsn)Re: Toneport UX2 - Mountain Lion - Apple Logic
I know it's a PITA, but I would contact Line6 directly via a support ticket or phone, they need to be aware the issue.
Currently Being ModeratedOct 3, 2012 11:23 PM (in response to Triryche)Re: Toneport UX2 - Mountain Lion - Apple Logic
Thank you. I just raised a ticket.
The UX2 has been unusable since Mountain Lion launch in July and I'm hoping that they can fix this soon. I'm going to start researching other products out there. Maybe I can sell this to a Windows user and switch to Apogee or something a little more "Apple" friendly.
Currently Being ModeratedOct 11, 2012 8:48 PM (in response to wigginsn)Re: Toneport UX2 - Mountain Lion - Apple Logic
Agreed. **** this- it's been going on for MONTHS now. I'm going to buy a competing product and throw my Line 6 **** in the garbage. As I understand it, all the Amplitube and Apogee stuff works just fine. Thanks for nothing, Line 6.
Currently Being ModeratedNov 27, 2012 6:31 AM (in response to wigginsn)Re: Toneport UX2 - Mountain Lion - Apple Logic
I must say this issue has actually directly cost me money. I had to stop a recording session every minute and a half and find a punch point for an upright bassist that I was paying by the hour. On top of it all it made me look like an ***.
I've went through this several times now with line 6 and Mac software updates. How long has mountain lion been out now, and the problem still exists. That says to me that they don't really care or they are blatantly incompetent.
Frankly I've had enough. I WILL NOT BUY LINE 6 RECORDING PRODUCTS AGAIN. Thank you for being a continual pain in the *** every time there is a Mac software update.
Currently Being ModeratedDec 4, 2012 3:38 PM (in response to wigginsn)Re: Toneport UX2 - Mountain Lion - Apple Logic
Well, couldn't sit around waiting for Line 6 to help so tried a few things and I have some solutions
SOLUTION 1: Apogee One purchased and installed - works fine!
SOLUTION 2: I used time machine and rolled back to Snow Leopard. UX2 now working as normal. Not ideal though because data added to apps such as Aperture during the Mountain Lion period was not accessible, so.....
SOLUTION 3: Created a 60Gb partition on my Macintosh HD. Made a clean install of Mountain Lion on the partition. Downloaded most recent drivers (Sept 2012) and the UX2 is now working as normal for the last week and no signs of distortion. No other 3rd party apps such as Spotify, Skype, Flip4Mac, RealPlayer, LogMeIn were installed in the partition - just ML and Line6. The bare minimum for making music. Likelihood is that the problems are caused by either upgrading from previous OS to ML, upgrading from previous Line 6 drivers, conflicts with other apps.
I hope this helps some of you
10.6.8 (Snow Leopard) & 10.8.2 (Mountain Lion)
Currently Being ModeratedDec 12, 2012 5:50 AM (in response to JoeCool89)Re: Toneport UX2 - Mountain Lion - Apple Logic
Hey fix this!!! I want to record and I'm losing money here!
I personally think it's unfortunate how long it's taking them to fix this issue and I would be very frustrated too.
Don't take this the wrong way, but seriously, if you're losing money, I would move on. If recording is your bread and butter, a UX2 may not be the best solution, nor is updating an OS when everything is working fine with no contingency plan.
Line6 will eventually get this ironed out, but in the meantime the show must go on...
Currently Being ModeratedDec 12, 2012 5:52 AM (in response to Triryche)Re: Toneport UX2 - Mountain Lion - Apple Logic
btw, the more support tickets they get, the more info they will have to sort this out, I suspect part of the issue is that it works fine on some Macs but not others.
Currently Being ModeratedDec 12, 2012 7:01 AM (in response to Triryche)Re: Toneport UX2 - Mountain Lion - Apple Logic
I can understand that, but in my case I got a brand new MBP, so I didn't update anything at all, and I don't have money to get anything else by the time. Anyway you're right it's just frustrating... btw how do I get a ticket?
Currently Being ModeratedDec 12, 2012 7:32 AM (in response to JoeCool89)Re: Toneport UX2 - Mountain Lion - Apple Logic
If you scroll up it's the 2nd post in this thread.
You can also navigate there from the support drop down on the upper left of the page or contact us at the bottom.For their sake I really do hope this iron this out soon, IMHO the bang for buck is pretty good (when it works!!!).