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2052 Views 15 Replies Latest reply: Jan 26, 2013 5:08 AM by ivanfides RSS
rossroy Just Startin' 4 posts since
Oct 15, 2012
Currently Being Moderated

Oct 15, 2012 11:48 AM

Toneport UX2 Not Working On Mac OS X Mountain Lion

I would like some help with this please, I've installed all drivers, POD farm 2, Gearbox and even tried using it in Garageband and all have been unsuccessful.

 

I have it working on my PC but i have recently bought the Macbook Pro with Retina Display and it won't work on it.

 

Any help would be a appreciated

 

Cheers

  • victorrosan Just Startin' 1 posts since
    Jan 8, 2009
    Currently Being Moderated
    Oct 15, 2012 2:31 PM (in response to rossroy)
    Re: Toneport UX2 Not Working On Mac OS X Mountain Lion

    hello,

    I have the same problem, my toneport ux2 doesnt work with garage band mountain lion,

    even  the metal shop that i bought it for 49$ doesnt work!

    before with my old mac leopard all worked fine and perfect.

    i hope line6 can resolve all the problems with mountain lion

     

    please help

     

    victor

  • sgoldberg Just Startin' 2 posts since
    Apr 29, 41247
    Currently Being Moderated
    Oct 27, 2012 11:09 AM (in response to rossroy)
    Re: Toneport UX2 Not Working On Mac OS X Mountain Lion

    I have the same problem.  I'm starting to hate Line 6.

  • hytrez Just Startin' 3 posts since
    Mar 23, 2006
    Currently Being Moderated
    Dec 9, 2012 6:33 AM (in response to rossroy)
    Re: Toneport UX2 Not Working On Mac OS X Mountain Lion

    Hello...Same problem for me.....It crash my Mac

  • JoeCool89 Just Startin' 20 posts since
    May 26, 2011
    Currently Being Moderated
    Dec 11, 2012 9:40 AM (in response to rossroy)
    Re: Toneport UX2 Not Working On Mac OS X Mountain Lion

    Hey fix this!!! I need my ux2 working ASAP

  • bluescat13 Just Startin' 2 posts since
    Apr 6, 2007
    Currently Being Moderated
    Dec 11, 2012 6:53 PM (in response to rossroy)
    Re: Toneport UX2 Not Working On Mac OS X Mountain Lion

    When Line 6 is going to fix this probem ???? Will I have to switch to another interface brand and guitar FX software.....

    (I also have Pod Farm 2)

    Toneport UX2 customers are not worth an update anymore?  

  • jamied99 Just Startin' 1 posts since
    Aug 16, 2009
    Currently Being Moderated
    Jan 10, 2013 7:14 AM (in response to rossroy)
    Re: Toneport UX2 Not Working On Mac OS X Mountain Lion

    I also have the same issue(unit shutting down) with my Toneport UX2 running on an imac i5 processor with Mountain Lion 10.8.x. I have a support ticket in with line 6 and have extensively drilled their tech support regarding this issue. Yes, they do admit they have a problem, and it's a big one. Line 6 states that they are "close" to resolving the issue, however it is complacated due to the number of different processors effected. They claim there are specific issues related to which processor(Sandy Bridge, Ivy Bridge) which are running your Mac. In order to have one, uniform driver they need to extensively test on various platforms. They also informed me that their engieers are working directly with Apple engieers to resolve these conflicts. However, this has been an ongoing issue for months, and in my eyes they are losing credibility.It reminds me of an issue I had years ago upgrading from OS9 to X with an Audiowerks card. The promised drivers never arrived and I had to move on to new hardware. I hope Line 6 will be more forthcoming on a "real" timeframe for releasing a fix or I might have to convice my "better half" that I need to make one more purchase!

     

    Here's an update....

     

    Line 6 replied to my support ticket with some information that might be usefull for those of you out there that are experiencing connectivity issues.

     

    They suggested downloading and installing the latest Pod Farm software, start up your computer, open Pod Farm but turn off all the models and let that run in the background, then open your DAW. I experimented with this last night with my Toneport UX2 with a stereo line source in and was able to capture audio to Soundtrack without the USB port shutting down the Tone Port. I was also able to play audio from iTunes with out problems. HOWEVER, when I closed Pod Farm everything stopped responding and I had to shut my Mac down using the power button. This is a work around, its not perfect, but if you must get something done this may work for you. My suggestions are (1) if you do not need to use the hardward device unplug it from your USB until you require it for recording. (2) After a session shut down your computer and unplug your hardware device then reboot before doing anything else. Incidently, Line 6 provided me with a licsence key for Pod Farm when I requested it in my support ticket.

     

    Message was edited by: jamied99

  • htimsmith Just Startin' 1 posts since
    Jan 5, 2013
    Currently Being Moderated
    Jan 5, 2013 5:56 PM (in response to rossroy)
    Re: Toneport UX2 Not Working On Mac OS X Mountain Lion

    Same thing here...I get a signal when I plug in initially and when I try to change sounds via the drop down, I get a high level clip and then no audio goes through to the amp.  Upon unplugging and replugging the USB the UX2 reboots and the clip lights flash alternately - still no throughput to the amp.  I actually have to reboot the computer in order for the UX2 to work again.  It appears as though whatever is making it clip kills the USB port.  Really frustrating when all I wanna do is make some noise!!!!

     

    I'm on a Mac Mini running OS X 10.8.2.

  • mychu77 Just Startin' 1 posts since
    Nov 21, 2008
    Currently Being Moderated
    Jan 15, 2013 10:59 AM (in response to rossroy)
    Re: Toneport UX2 Not Working On Mac OS X Mountain Lion

    As all of You I have the same problem with UX2 on MBP Retina Mountain Lion at August 2012 ...

    So, I'm looking now for another brand of audio interface, my POD HD 500 is working, but I should send it to replace USB socket... (4 pins instead "usual" socket)

    It's last gear which I bought from Line 6 i think ...

     

    Hi all,

     

    Today I found on Line6 website new drivers for UX2. In Monkey is no information about it, but after download and installation ... IT WORKS !!

     

    Cheers

  • Line6Hugo Line 6 6,580 posts since
    Apr 8, 2007
    Currently Being Moderated
    Jan 17, 2013 9:00 AM (in response to rossroy)
    Re: Toneport UX2 Not Working On Mac OS X Mountain Lion

    Hello,

     

    We have just released our latest Mac driver v7.2.1 for Mac OS X to fix the problem where USB Devices become unresponsive after using POD Farm, recording/playback in a DAW, or using other audio programs.

     

    This driver also includes changes which may improve the noise or distortion issues some OS X 10.8 customers have experienced.

     

    Please use Line 6 Monkeyn to update or download the driver directly from our website:

     

    http://line6.com/software/index.html

     

    If you continue to have problems with audio using our latest 7.2.1 driver for Mac OS X, please submit a support ticket:

     

    http://line6.com/support/tickets/add.html

     

    Regards,

     

    Line6Hugo

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