I have been in contact with line 6 about an issue I have had with my brand new JTV-59.
To be quite honest, I havent been really impressed with the response time on the support cases. Sometimes they ask a question, I answer it, and then I dont hear back from them for days (one time it took 2 weeks before I got an update on my case)

I have now been instructed to send it back to them for repair.
I sold my only other electric guitar in order to get this one (I know, probably a dumb move, but I had that much faith in Line 6 from past product experience)

I play 2-3 days a week, and I am concerned about how long this process might take, given I think they still dont know whats wrong with it.

I need my guitar every Sunday, Tuesday, and Wednesday... so there is not really much hope in working around that schedule.

Anyone else here have good or bad experiences with the repair department?
I can probably swing a solid week doing just acoustic stuff (I do own an acoustic guitar), but I cant be without my electric guitar much longer than that!

The worst part is the issue I have doesnt effect the acoustic models or the magentic pickups in a noticable way, and that is primarily what I use. So the problem doesnt really impact my day-to-day usage.
It just limits my flexibility beyond the typical 1 electric 1 acoustic sound I had in the past.

You pay $1,300 for a guitar and you want it all to work correctly...